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Difficulty applying for a switch to OVO - How can I update my supply address listed on the national database?

Forum|Forum|4 years ago
August 31, 2021
36 replies
10517 views

Hello

I am trying to switch to OVO using the online quote facility. The quote defaults to the wrong supply address and there doesn’t seem to be a facility to change this. The incorrect supply address is a flat in the same building as the main house. Any advice on how to get the correct supply address on the quote?

Note that this is not a new problem. A previous switch resulted on a gas meter from one address and an electricity meter the other being transferred but I was assured that the central database had been updated to stop this happening again.

Best answer by Jess_OVO

Updated on 15/07/24 by Ben_OVO:

Sorry to hear of the issue you’re having in applying to join us.

It’s worth mentioning that if you’re not able to see your address on our Quote and Switch drop-down menu, you can input your address manually by clicking ‘Is your address not listed?’

If you’ve had trouble switching in the past, it’s worth checking that the details held for your address have been updated on the national database. Our Support Team can check this for you, however only your current supplier can request any changes if needed.

It usually takes around 4 weeks for any updates to the national database, so we’d recommend contacting your current supplier ASAP and confirming the details are correct before applying to switch.

Hope this helps. :slight_smile:

Jess_OVOSolved

OVO Staff

Updated on 15/07/24 by Ben_OVO:

Sorry to hear of the issue you’re having in applying to join us.

It’s worth mentioning that if you’re not able to see your address on our Quote and Switch drop-down menu, you can input your address manually by clicking ‘Is your address not listed?’

If you’ve had trouble switching in the past, it’s worth checking that the details held for your address have been updated on the national database. Our Support Team can check this for you, however only your current supplier can request any changes if needed.

It usually takes around 4 weeks for any updates to the national database, so we’d recommend contacting your current supplier ASAP and confirming the details are correct before applying to switch.

Hope this helps. :slight_smile:

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LINDAM1510

Newcomer

After checking Find My Supplier I realise my meters are still registered with ecoes under a now non existent postcode which was changed by Royal Mail in 1999. Ovo have my present postcode on their systems. I did inform my supplier in 1999 of change of postcode, sent photos of meters to OVO as requested. After numerous emails, chats with OVO metering agents I’m still no further on, Now telling me I need to get Royal Mail to change my postcode and they will update all systems. I give up.

Jeffus

Rank 20

Difficult to know what to suggest as you have already tried on multiple occasions to get this sorted.

Be good to get sorted in case it ever causes issues if you attempt to switch suppliers.

If you haven’t already you could put in a complaint and then ask for a deadlock letter given the time it has taken to see if this speeds up the process.

https://www.ovoenergy.com/feedback

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LINDAM1510

Newcomer

After checking my first OVO bill, electric bill is correct postcode, gas bill under non existent postcode.

BPLightlog

Super User

After checking my first OVO bill, electric bill is correct postcode, gas bill under non existent postcode.

I’m sure you’ve probably checked but are both meters on the ECOES database under the wrong postcode?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

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LINDAM1510

Newcomer

can only find gas meter on find my supplier which is still under non existent postcode and shows OVO as my supplier, had a new electric smart meter fitting in June this year so that may have been updated, Cant find how to check electric meter on database though, live in Scotland

Also all my bill from SSE were under my present postcode, seem OVO have reverted back to postcode registered with ecoes for gas