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I am trying to switch to OVO from octopus as i am getting an EV and want to take advantage of the charge any time add on, I have SMETS2 metrers installed by octopus and currently have the Octopus GO tariff for off peak charging of my Hybrid.

I consistantly get this message

“Unfortunately, we can't give you a quote right now. We're currently unable to support your meter setup, but we're working on it and expect to offer quotes in 2025”

It doesnt give me any other information about why i cant switch!!

Hi ​@Spuds_own ,

You might be able to switch if you call 0330 303 5063 during the week. I’d give it a few days first though!

​@Blastoise186 I will try in the next few days Thanks

No worries.

The other thing you’ll want to do in the meantime is ask Octopus to make sure your Meters are registered correctly and there’s nothing like a phantom meter getting in the way. If there is, they’ll need to try and fix it.

Do you have an exotic meter type ​@Spuds_own?
 


Keep us posted with how you get on with the support team 🙂

​@Emmanuelle_OVO 

I called Support they said it was because I was on a dual rate tariff. I had the dual rate tariff removed but it still won't let me switch.

 

This was 5 days ago

It might be that the national database ECOES hasn’t been properly updated yet. I’d suggest asking Octopus to check that the dual-rate stuff has been taken off and (if needed) force an update through to unblock switching.

Hey ​@Spuds_own 

 

Sorry to hear about this.

 

As Blastoise has mentioned, Octopus should be able to check if it’s been removed correctly, they should then be able to tell you if there’s anything else blocking the switch and what would need to be done to fix that.

 

Let us know how you get on.

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