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December 3, 2024
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Charged a whole year supply for old address almost 2 years after I moved out

  • December 3, 2024
  • 32 replies
  • 1460 views

Hi everyone. I was with SSE at my old address, moved into my partner's March 2022 and we moved to a bigger house together in August 2022.

New Tenants moved straight into my old house August 2022, I gave final meter readings over the phone as I've always done when I moved and thought nothing else of it.

Then in February 2024 around (18) months after I moved out, OVO said I owed £1800 July 2022- March 2023, I sent them loads of evidence to show I wasn't living there at that time by showing full tenancy agreement at new address, estate agents confirming I was, driving licence at new address, Council tax letter, HMRC and doctors letters at new address, also Octopus confirming I was with them at that time at new address and proving someone else was living their at that time, yet OVO said none of this is proof and continued with debt collection LCS and Solicitor, my question is, is it normal that OVO do not accept any of the above as proof of address?

Best answer by Nukecad

Updated on 22/07/25 by Emmanuelle_OVO:

Not found the answers you’re looking for? These other similar topics might be helpful:
 

 

 

Just to note that having a Tenancy at one property doesn't automatically mean you are not liable for the bills at another property.

For example, a person could have/rent 2 properties and then sub-let one as 'all inclusive' of bills.
I'm not suggesting for a moment that you have been doing that, it's just one example.*

Somebody obviously believes that you are still liable for the bill at the old property for some reason, otherwise there would be no point in them taking you to court.
You don’t start a court action unless you are pretty sure (rightly or wrongly) that you are going to be sucessful.

We don't know what that reason may be

However they'll now have to convince the court that whatever they think makes you liable to pay the bill then that reason is correct in law.

 

*One slightly concerning thought/possibility does come to mind here, you say:

.... I gave final meter readings over the phone as I've always done when I moved and thought nothing else of it.

However you don't mention getting a final bill after you moved out and new tenants moved in.
You don’t mention getting any confirmation that the account had been closed.

Is it possible that the account in your name was never closed properly?, and that the new tenants never registered new utility accounts there? So the account remained still active in your name until March 2023? Maybe when those tenants left and someone else moved in and registered new utility accounts?
(Such things can and do happen in rental properties).

If that is what happened then that's an administrative error, either made by you for not closing your account properly, or made by the supplier not closing it after you told them to do so.

In which case the court would need to decide who’s error it was, and if in fact you were still liable even though you were no longer living there.

Please do let us know how you get on.

32 replies

Steve107Author
Rank 2
December 19, 2024

@Emmanuelle_OVO 

Thank you. I did receive a call from OVO 0330 102 7400 (complaints) saying they have the evidence and will be looking into resolving this, the call was a few weeks ago, but not had any updates as yet.

Shads_OVO
Retired Moderator
Retired Moderator
December 20, 2024

Hi ​@Steve107

 

I’m happy to hear that someone is looking into this for you. The Complaints team would usually reach out as soon as they have an update for you.

 

If you do need to chase this up, it may be worth calling the team back. They should be able to pass you to your complaint handler who should be able to give you an update.

 

Please let us know how you get on.