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Spuds_own
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January 1, 2025
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Switching from Octopus to OVO getting an error message about my meters

  • January 1, 2025
  • 14 replies
  • 543 views

I am trying to switch to OVO from octopus as i am getting an EV and want to take advantage of the charge any time add on, I have SMETS2 metrers installed by octopus and currently have the Octopus GO tariff for off peak charging of my Hybrid.

I consistantly get this message

“Unfortunately, we can't give you a quote right now. We're currently unable to support your meter setup, but we're working on it and expect to offer quotes in 2025”

It doesnt give me any other information about why i cant switch!!

Best answer by Blastoise186

It might be that the national database ECOES hasn’t been properly updated yet. I’d suggest asking Octopus to check that the dual-rate stuff has been taken off and (if needed) force an update through to unblock switching.

14 replies

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Spuds_ownAuthor
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January 14, 2025

​@Abby_OVO 

Thanks for your help

I will keep trying to switch, Octopus told me it would be 24-48 hours🤦

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    January 15, 2025

    Hey ​@Spuds_own 

     

    Hopefully they’ll be as quick as that then🤞🏻 Let us know how it goes.

    Currently Playing: She's Electric
    S
    Rank 2
    Spuds_ownAuthor
    Rank 2
    February 6, 2025

    ​@Abby_OVO 

     

    Still no joy on my switching attempt what would you suggest?

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    February 7, 2025

    Hey ​@Spuds_own 

     

    Sorry to hear you’re still having trouble leaving Octopus.

     

    Without being the supplier, it would be hard for any of our teams to provide further information on what the issue is. 

     

    If you’ve not done so already it might be worth raising a complaint with Octopus over being unfairly blocked from switching due to incorrect meter information being stored by Octopus. It’s on them to sort this and correct the information. So it might be worth doing that if you’ve not already raised one.

     

    They actually have this blog post which might be helpful too.

     

    Keep updated with how you get on.

    Currently Playing: She's Electric
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd