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How long does it take for a refund to clear in your bank?

  • September 18, 2025
  • 3 replies
  • 139 views
J
Carbon Cutter*

How long does a refund usually take to clear in your bank after the balance has been removed from your account?

 

Best answer by Ben_OVO

​@Justin S a warm welcome to the OVO Forum 😁.

 

​@Blastoise186 is right here, and you should have had an automated email confirming the refund timescales? Ten working days is the official timescale, but generally speaking you’ll see the money within four days. If nothing has been received after ten working days please contact our Support Team who’ll chase it up for you.

 

You can find more info on the refund process in this FAQs page:

 

 

3 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • September 18, 2025

Updated on 02/10/25 by Abby_OVO

 

Hi ​@Justin S ,

Generally the whole process completes within 10 working days - you should see it within the next few days or so. Please wait for BACS to do its thing!

 

​

​@Blastoise186 is right here, and you should have had an automated email confirming the refund timescales? Ten working days is the official timescale, but generally speaking you’ll see the money within four days. If nothing has been received after ten working days please contact our Support Team who’ll chase it up for you.

 

You can find more info on the refund process in this FAQs page:

 

 

 

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Abby_OVO
J
J
Carbon Cutter*
  • Justin S
  • Author
  • Carbon Cutter*
  • September 18, 2025

Thank you 👍 

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • Answer
  • September 19, 2025

​@Justin S a warm welcome to the OVO Forum 😁.

 

​@Blastoise186 is right here, and you should have had an automated email confirming the refund timescales? Ten working days is the official timescale, but generally speaking you’ll see the money within four days. If nothing has been received after ten working days please contact our Support Team who’ll chase it up for you.

 

You can find more info on the refund process in this FAQs page:

 

 

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