Hi
Im trying to phone OVO to discuss my account.
I confirm all the security stuff then it gives me 3 options -
1. Give a meter reading
2. Make a card payment
3. Hold for anything else
I hold then it says "sorry you can't get through, we're closed right now." Even though they're open!
Been trying to speak to them since yesterday. Anyone experiencing this or have an alternative number to 0330 303 5063?
Cheers
Best answer by Chris_OVO
Our main phone number is up and running! We have a few systems in place that help us keep track of customer details and redirect calls based on certain situations. It seems that one of the alternate routes for this number was accidentally set up incorrectly, which led to some callers hearing a closed message. We've worked to fix that to ensure everyone can reach us easily!
If you have any further issues please let us know.
+1Hi
They’re open right now! Try again and let me know if they still don’t work. I just tested the system though and it seems fine.
Otherwise, try Live Chat via https://ovoenergy.com/help
Hi Blastoise186
Ive tried again and have used a different phone to call and im getting the same issue....
+1Hmm… Could be account specific…
Try reporting this via Live Chat at https://ovoenergy.com/help - someone will investigate once you give the heads up.
Hey
I hope you’re doing well! I haven’t heard of anyone else experiencing issues, but have you had a chance to reach out to Support? They have several ways to get in touch, like calling or live chat. You can find all the details in the article below.
I hope this helps!
Hey
Could you both send me a private message with your account numbers and i’ll ask the team to do some digging? If there’s a problem with calling through then we can investigate what’s causing it.
Our main phone number is up and running! We have a few systems in place that help us keep track of customer details and redirect calls based on certain situations. It seems that one of the alternate routes for this number was accidentally set up incorrectly, which led to some callers hearing a closed message. We've worked to fix that to ensure everyone can reach us easily!
If you have any further issues please let us know.
Are you sure about that
I’ve just hung up after about 40 mins on hold.
(I’m on a phone registered to PRS too, but that didn’t appear to be recognised).
It could be an expensive way to listen to music depending on your phone contract.
OK it is Monday so I’ll try again tomorrow, or might try the webchat later.
Hey
The problems I mentioned earlier happened because a call grab didn’t route the call to the right queue, which caused some calls to drop.
I’m really sorry for the inconvenience! I understand you had to wait, but it seems you didn’t run into the same issues.
I hope you were able to connect with someone now, especially since lines get busier as winter approaches.
If there’s anything else you need, just let me know.
Hi
I used the webchat this morning and eventually got sorted out.
(At least close to what I wanted, see the PZH thread for a longer report).
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