Skip to main content
Best answer by Blastoise186

Updated on 09/09/26 by Ben_OVO

Hi ​@Technophobe .

 

You can ask OVO Support to de-activate those for you. If they’re fully paid off, closed down and there’s nothing left to do, any agent can generally arrange that pretty fast IIRC.

 

Have a word with them in the morning and they’ll take a look.

 

If you’ve got multiple accounts under one online account / app login, and want to remove a disused account, contact our Support Team to request this.

6 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
October 13, 2025

Updated on 09/09/26 by Ben_OVO

Hi ​@Technophobe .

 

You can ask OVO Support to de-activate those for you. If they’re fully paid off, closed down and there’s nothing left to do, any agent can generally arrange that pretty fast IIRC.

 

Have a word with them in the morning and they’ll take a look.

 

If you’ve got multiple accounts under one online account / app login, and want to remove a disused account, contact our Support Team to request this.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 5
TechnophobeAuthor
Rank 5
October 13, 2025

Thanks. I thought I had done that when setting up the new account, but maybe takes a day or two to activate. I'll keep an eye on it and go on Chat in a day or two if still there. Thanks again. It's just to simplify input.

Blastoise186
Super User
Blastoise186Super User
Super User
October 13, 2025

No worries.

It’s generally a pretty quick task, it’s just (unfortunately) a manual one that requires Support to get involved. But you are definitely eligible to have closed/dead accounts removed from MyOVO if you no longer need them.

I’m tempted to suggest a better way...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 5
TechnophobeAuthor
Rank 5
October 13, 2025

Yeah, one would think a DELETE button is all that's required!

Blastoise186
Super User
Blastoise186Super User
Super User
October 13, 2025

Your wish… Is my command, O Master of the Lamp!

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 5
    TechnophobeAuthor
    Rank 5
    October 13, 2025

    Thank you, O Motivated One! 😂

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd