Why is there a difference between the balances on my monthly bill and app / online account?

I cannot make head nor tail of my OVO account *edited by moderator* (desperately want to move but don’t seem to be able to) - say for 2hrs on phone on 11 October and paid bill to that date - had previously been lied to by OVO and the lady i spoke to actually admitted in front of witness at my home visiting!!! so i have sent meter reading every month and pay once bill issued but opening balance is always more and getting more every month - how the hell do you get any useful help from OVO as i have just had another hour on phone and got told the lady will escalate my query as she didn’t know - how am i Meant to know if they don’t - *edited by moderator - will pay what my bill is for this month and god help them if they try and make a charge on me!!!! my opening balance doesn’t agree - my closing balance doesn’t agree and the balance on the app is even more - surely there is an easier way than this company!!!!!

Hi @jefferson400 ,

It sounds to me as if https://ovoenergy.com/feedback is the most likely way to resolve this issue. If you haven’t already tried it, that’s what I’d recommend.

Believe it or not i have tried various ways to sort 

Hey @jefferson400,

Sorry for the issues you’re having,

With OVO you’ll get a monthly statement if you pay on receipt of the bill, you just need to pay the amount owing when you receive this bill. 

The App and Online Account will show your live account balance so you can see how much your using in between statements. This means whenever you submit a meter reading, your account balance will update accordingly within 24-48 hours. We have a great guide about this topic: 

This similar thread might also be helpful:

Hope this helps.

Does OVO show your daily standing charge on your billing on a daily basis as a debit for example if your daily change is x today does this show as a debit today then tomorrow this debit would obviously double for tomorrow added daily charge 

If I understand your question correctly, then yes: the standing charge is added to the current billing details every day, usually overnight. You can tell whether it’s been added or not by comparing the date and the number of days’ standing charges that have been added:
  
 

If this isn’t what you meant, perhaps you could explain what you’re looking for. 

What I’m meaning is should the daily standing charge display as a negative debit on a daily basis  or is this negative debit being displayed is what you owe   Does the daily standing charge only display in the billing details only If it is a negative debit that you owe and not the daily charge being displayed Then once you pay this negative debit I’m assuming a Zero balance should then stay there until the end of your current billing period when you get a new bill generated dependent on your meter readings 

Hi @Pilgrim2 , OVO use what they term a live billing system so that charges are added daily for you to see how they are progressing. It isn’t necessary to clear it every day 

If you’re current billing period starts with a debit amount and you pay this debit at some point in the billing period where your debit goes to zero Why doesn’t the debit just paid in the billing disappear and go to zero as well leaving only your current charges to date being displayed