How can I cancel my smart meter installation on a weekend?

I have a smart meter install booking for monday 9th March, due to some unfortunate circumstances I will not be able to fulfil. I cant get through to ovo via telephone on weekend, is there another way to cancel this on a weekend? I know there are emergency helplines, but this is obviously not of that nature. 

Hey @R.keene 

I’ve moved your topic over here, the info you need is above 

Cheers

Need to cancel it. Weekend there’s no phoning, account page has no ‘manage installation’ as other posts suggest. Any ideas?

Sorry it’s under ideas, wouldn’t let me post as a question 

No worries. I’ve asked a moderator to convert this thread for you.

Just curious, but why did you need to cancel the appointment?

Hi @Pass and welcome to the OVO online community,

Sorry to hear you’ve had trouble cancelling your smart meter booking. As mentioned in the thread above, you should be able to cancel this yourself via your online account, so I’m sorry to hear this option wasn’t available to you. Have you been in touch with the Support Team to get this re-scheduled yet?

I booked a smart meter fitting for 24th Oct. I have no confirmation email or tab on my account home page with details.  I need to cancel (assuming the booking was actually put in place) but cannot get any support for this on the help page and OVO customer service do not respond.  I don't want to be charged for something I have no means of cancelling.  Can anyone tell.me how yo get through to an actual human who could resolve this?

It can be frustrating at weekends and when phone lines are busy

OVO bot (webchat) 

Open weekdays between 8am - 6pm, 9am to 1pm on Saturdays.

OVO phone number

Lines are open Monday to Friday, 8am till 6pm.

You might have some luck over the weekends via the OVO social media team who can access your account. Of course you can't phone them, this would still be a message. You can send OVO a private message via their twitter feed, you would need to give them your name, date of birth, address and account number. They have always responded within a day for me, often quicker.

I definitely wouldn't recommend ever emailing. 

Hey @melm,

Sorry for the issues you’ve had.

You should be able to cancel your appointment through your Online Account. As advised in this similar thread:

You won’t be charged any fee if you cancel with at least 24 hours notice. If you decide to re-book your appointment for another day we have a great guide here:

You should have received an email confirmation of your appointment, so it sounds like there’s a chance your booking didn’t go through. 

Hope this helps.