What does this message mean about my account and why can't I access my online account?

Perfect thank you for your reply. It's  frustrating not to be able to see my monthly usage and increase payment etc. Appreciate you thanks Blastoise186 ☺️. Have a great evening.

Afternoon ​@beashell15 and welcome to the OVO Forum!

Sorry to hear of the issues you’re having. Please can you try these steps for me:

• Clear your recent history, cache and cookies
• Visit https://my.ovoenergy.com/login on a Google Chrome browser
• If you’re automatically logged in please log out
• On the login screen, click ‘set up account’
• You’ll be sent an email containing a link from which to set a new password
• Once you’ve set the password, you should have access to the online account

You can find more about this here:

If you could try the above steps and let me know if you’re able to see the account that’d be great - I look forward to hearing from you.

Yeah this happened to me for about 18 months (could have been more two years), and Ovo refused to do anything about it or give me any updates or and ETA on being able to log in to see my account. Customer services and complaints team saw nothing wrong with it and didn’t care in the slightest. Now I can log in finally but still it won’t let me update meter readings or request refunds. It’s pathetic.

Hey ​@macjonald 

Is the function unavailable in app for these or does it show you an error message if you attempt to try one of those? 

The Support Team should be able to help get those last parts fixed and accessible to you. If you’ve not contacted them again recently about the app functions/ your ability to carry out all of the functions, please do reach out to them again to have this last part resolved.