All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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I have contacted countless people at OVO to access my online account which was never upgraded from an "on boarding account" since I joined in JULY 2021, but no one seems to be able to help. As a result of this, I have NEVER been able to input my meter readings, see my bills etc. I am paying for my direct debit blindly, without being able to access any details on my energy usage or input my meter readings. I made a complaint and spoke to two different operators who were absolutely unable to help or to provide a decent explanation as to why I cannot access my online account or provide readings. I was promised that OVO would get back to me within 10 working days providing an explanation. Ten working days elapsed on Friday Oct 22nd and of course I didn't hear anything. The same operator promised that they would send me an email with my bills, so that I would be able to see how much I am spending. Obviously the bills were never sent to me. Kindly assist.
From day one with OVO I have been able to see annual data and comparisons, rather than daily useage.It would appear that this functionality has been removed in preference for daily data returned by smart metres. I for one am not intending to micro-manage my energy consumption and am happy to check long term deviations and so spot increasing annual costs so I can budget accordingly.When questioned I am told this is probably due to issues at my end - wrong browser, clogged cache, and so on. Nonsense. You tell me that by clicking on usage that the options to see year on year comparisons should appear - they do not. When I go to the help centre and ask for my annual statement there is a check your yearly energy use box, which when clicked on re-routes me back to my monthly energy use in and endless loop. So broken links?Update issues?Is this something other folk are having issues with?What was a first rate site seems to be having issues with the latest update and basic functions either bro
Updated on 14/04/22 by Jess_OVO Had a change of heart and wanting to hear from us less, or feel like you might be missing out on some great special offers and energy saving tips? You can easily update how we contact you (other than those essential communications) by logging in to your online account. Exact appearance may vary Head on over to the ‘Profile’ section in the top right-hand corner of the homepage. Here you’ll be greeted with a summary of your account contact details and the option to update these. Exact appearance may vary The ‘Marketing contact preferences’ box here will show the options you’ve currently selected. Click ‘Change preferences’ if you’d like to add or remove a contact channel. Exact appearance may vary Just click on the tick boxes to select or de-select that means of contact from our marketing streams. Don’t forget to hit ‘Save changes’ when you’re done. If you want to learn about our when or why we’d contact you or whether we share your details (hint: we don
Why is there a difference between the Balance/Credit on my monthly summary and the Homepage of my Online Account?
I have always been aware of the Balance showing on the Homepage of the OVO Website and the Credit showing on my monthly billing. At he beginning of Setember the credit showing after my new bill was £67.53 but the balance showing on the homepage was £104.65. Since I have been aware of this for some time I took a screenshot of my homepage for proof. At the beginning of October my credit was £65.41 with my balance showing the same. They have now been realigned with a subsequent loss to me of £35.00. I confirmed with an OVO advisor yesterday that others had also noticed this so I am posting this to make others aware of this irregularity. I have a complaint outstanding with OVO but not answered. Has this happened to other OVO customers.?
Hi,We are hoping to remove our two old storage heaters, which do not suit our lifestyle, and replace with new electric radiators. We currently have an old meter and two consumer units, one of which is just for the storage heaters (pictured). I would like to remove the storage heaters, have the new radiators wired into this existing consumer unit and have a single rate tariff.My question is would moving to a smart meter be the first thing to do, and then switch over from economy 7 when it has been fitted? Would the second consumer unit then automatically be set up to run on a fixed rate tariff, or would some further work our end be needed?I have an electrician who can do the work for me, but he’s always busy I don’t want to change over without knowing what’s involved.Any advice on how to move forward with this would be great. We’re hoping not to have to put the storage heaters on again this year.
Updated on 21/10/2022 by Emmanuelle_OVO You may have heard recently that OVO Energy Tracker launched. But if you’re unsure what it’s about or how to use it, here’s some of my own top tips and tricks! Seven seems to be a really popular number recently, so I’ve got eight tips instead. It’s free to all OVO Members OVO Energy Tracker is not only free, but it also makes some of the previously paid features free too. Features previously known as ‘Energy Spotlights’ and the ‘Carbon Tracker’ no longer require you to have OVO Beyond. But if you were using them via OVO Beyond, everything has been migrated over. You can find tips and advice As well as insights into your energy usage, OVO Greenlight is also designed to offer tips and advice that can help to reduce your usage and save you a little bit of cash. You won’t see all the tips all of the time, so check back every so often for more! A smart meter isn’t required To make full use of Energy Tracker, a working smart meter in Half-Hourly mode
Updated on 14/04/22 by Jess_OVO Need to check what the energy prices are on your current plan or when it’s time to renew? You can find out all these important details by logging in to your online account or OVO app (download for Android or iOS). Exact appearance may vary By clicking on the drop-down arrow next to ‘Plan’ on the left-hand menu, you’ll see some extra options. Exact wording may vary There’s more info on OVO Beyond here, but for the moment you can access all those important details by clicking ‘Plan details’. Exact appearance may vary Here you can view the name of your plan, it’s start and end date and the unit rates and standing charges on this plan. If you’re on a fixed plan you’ll also be able to check the exit fees which are applied for ending the plan early and the date when these exit fees no longer apply (hint: this will be 49 days before your plan ends, also known as your renewal window) If you’re on our Simpler Energy (variable plan) or in your renewal window you’
Dear All,Is anyone having any issues with My Account. I can’t login and when I requested a password reset that option has not been sent to me. I recently moved and asked for the email address to be linked from my old account to be removed so I do not have the option of seeing all that information. It now seems the email address has been removed from both accounts and now I cannot access anything. Does anyone have any idea how to help with this. Presumably because it is the weekend this cannot be solved until Monday, even though it is not my fault. Michael
Updated on 14/04/22 by Jess_OVO Noticed your account balance is dipping a little low or just fancy topping things up before winter? There’s a simple way to do this by logging in to your online account or OVO app (download for Android or iOS). Exact Appearance may vary From the Homepage, head on over to the ‘Payments’ page via the menu to the left or by clicking ‘Manage your payments’ on the ‘Today’s Balance’ box. Exact appearance may vary Here you’ll see the bank details we have registered for you and your Direct Debit date arrangement details. You’ll need to give the page a little scroll. Exact appearance may vary You’ll see the ‘Top-up your balance’ box. Click ‘Make a top-up payment’, this gives you the option to make a one-off card payment. Exact appearance may vary You can pick the amount you’d like to pay by entering a number in the available box. You’ll then be able to see what your balance will be after this payment shown below this box. Click ‘Pay now’ to be taken to a secure t
For the past two weeks or so when requesting a refund I get the message My refund request has failed. My balance is around £1200 and I want to reduce this by £160. This figure combined with my estimated usage will maintain a balance of around £1000 when my next DD is collected. I’ve asked the question with OVO and their reply did nothing to answer my question. They directed me to this forum so my question here is has anyone having the same problem and has anyone received an explanation why it continually fails? I will add that I’ve been with OVO since 2017 and have managed my account online without any problems.
Hello all. Ionly joined OVO in March, so I’ve only had 4 monthly statements so far & every 1 of them have been wrong. As a new customer I’ve been keeping an eye on my account, just to make sure my direct debit payment covers my actual usage costs. I’m guessing I have a different setup to most, as in the fact that we have 2 gas meters & 1 electric. only 1 gas, 1 elec are smart meters. The normal view on the illustrative statement is correct up until my monthly statement has been produced, so the billing on all 3 meters is in sync. Albeit as long as a manually supply my dumb meter reading. But my actual bill so far every month has only incorporated any 1 of the meters, or 2 of the meters or even once after a phone call to OVO to let them know, it had been amended to show a combination of 2 different meters. Every month I place a call to OVO to let them know my monthly statement is wrong again & eventually OVO produces a correct statement. I’m almost certain it’s the 3
Hi OVO, My 1 year fixed contract comes to an end in roughly mid-September, and the best deal for me by some margin is the OVO Drive tariff, which I am eligible for as I have both a smart meter and own an electric car. However, in the renewal section of MyOVO, there is no option to renew onto this tariff. If I try and signup to OVO Drive directly from the ovoenergy.com homepage, it sends me back to the MyOVO page, with this message, thus leading me full circle:So… how does one switch/renew to OVO Drive if they are already an OVO customer? Cheers,Rob
I’ve had my smart meter (SMETS2 Aclara) for about a year running pretty much flawlessly, however I have just discovered that last week my meter’s electricity reading has reset itself from 1306 (day reading) back to 0. It has also reset the night counter to 0 and the night reading has not increased since then (still 0 after a week). At around the same time my IHD (Chameleon Type 1) stopped displaying any electricity readings. The new readings have been transmitted and recorded by OVO. Can anyone help with this?Gas meter readings and display on the IHD are totally unaffected.
Why does the direct debit calculator on my online account have none of my usage history since my account was moved to the new online platform?
I’ve been migrated to the ‘new billing system’. The previous billing system had my historical usage data to calculate my direct debit, but this new one is still telling me “Once you’ve been with us for 8 weeks, we can start showing you payment recommendations.”I’ve been with OVO since 2016 !!!Surely some mistake ?
I am looking to increase my gas flow volume at a residential property. We are just about to add a new extension and its looks as though I will need to increase the KW of our boiler to 60kw. I also have a 16kw gas fire and hob. Is it a case of changing the meter or does the pipe need to be changed to the road? From what I can gather most standard gas meter can provide around 6 cubic metres and a larger boiler needing this alone without any of the other appliances. Any advice or help appreciated.
“We couldn’t get a reading from your smart meter, mind sending one manually?” - Why do I get this on my online account when I have a smart meter and why can't I submit a reading?
I’ve had an email asking for my meter readings, but when I go to my account page it says “we couldn’t get a reading from your smart meter, mind sending one manually?” if I click the button it says “a problem has occurred”. My question is therefore twofold - why are my smart meters not sending info, and what is wrong with the manual readings entry page?
Had a boiler service yesterday and to cut a long story short the engineer said that that gas pressure coming into the boiler was below the minimum required. He said itn should be 13mb but it's 11mb from what I can gather. He advised to get a thicker gas pipe installed. However is there any way to check if the gas pressure coming into the meter is adequate, who do I contact?
I've just switched to OVO - my first bill was as expected but my second bill was much higher, what could have caused this?
Guys. been with OVO since may. First bill came in at £140 which was fine as we have a direct debit of £200 per month. noticed from June to July they have charged us £467. Our electricity is around £4.50 a day but even as far back as may it’s saying we have used £10+ a day. Something is not right. We did change from monthly billing to the smart meter updating every 30 mins. They have charged us 3x as much as normal. our smart meter is only showing a gas reading nothing for electricity. We have 100% not used 3x as much in June / July. In fact for one week we was not even home any one else has this? Will of course call them on the morning.
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