All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 737 Topic threads
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737 Topic threads
What's the difference between Better Smart and Better Energy plans? Can I choose the cheaper plan even with a smart meter?
I am now thinking about the possibility of fixing for one year, but feel I need a bit of guidance. I have got smart meters for both gas and electricity, installed by SSE a while back, before I was switched over.My current options are as follows:2 Year Fixed Loyalty for £222 (+£10 boiler)2 Year Fixed £2241 Year Bettery Energy £2081 Year Better Smart £223So, I have two questions… Why is the Better Smart £15 more than the Better Energy - I presume it’s because of the ‘administration’ at OVO’s end - and although I have got smart meters, can I still sign up for the cheaper Better Energy?Thank you in advance.
Why didn't I receive my welcome pack when my account was moved from SSE to OVO?
Today I received an email from bank about new DD set up. It all shouted fraud! We had not set up any DD it was a DD with ovo! We are with SSE ( 15 yrs) so contacted bank, and explained, got them to deleted it off account.I have just google GC re OVO Ltd to discover SSE is now part of OVO!Why hasn't SSE contacted us to explain we are now with OVO?????? Why haven't they told us our DD will be changing????I am disgusting and disappointed with SSE with the way they haven't let their customers know what is happening. How many others saw a new DD and panicked that someone had gotten hold of theirs personal bank details and was de fraud them? I was certainly stressed until I did a google search!!
How can I work out the percentage cost difference between the variable and fixed plans?
Hi I’m very confused math percentages etc have never been my strong point so I’m currently coming out of a fix price where I was paying £117 per month for gas and electric and now the cheapest fixed offer they have given me is £259! This Seems way more than the 30% Martin Lewis goes on about, the variable is cheaper at £189 but I’ve no idea if some months I’ll be paying more than £259! I do have a smart meter but I don’t have the but I can actually see what I’m using I’ve been waiting a year for on. can anyone help me understand please? thanks
Meter is economy 7 with 3 sets of readings - how do I give a reading via my online account?
I have a digital economy 7 meter I had to give my old supplier 3 readings, I press a red button and I get the 1st, press it again I get the second press it again I get the third which is the total of readings one and two however it doesn’t say what readings one and two are and which one is the economy 7 reading and I can’t find anywhere on ovo where to enter them
Giro shows old SSE account no. not OVO new account no. on final bill from SSE
I was switched from SSE to OVO and received my final bill. But as I always paid by the giro (At the back of the bill) at the Post Office I just went and paid the final bill from SSE there. I got a receipt for payment. This was on the 10th June 2022. The same date I got the bill.Afterwards I found the account had been transferred to OVO on the 6th of June2022. I opened a OVO web account and found that my bill had still the amount in debit for the amount I had sent to SSE.Will my payment be transferred to OVO automatically from SSE to clear this debt. as the post office accepted payment but I later found the giro had the old SSE information for payment of the final bill, on it.Thanks Teddyboy
Is there a cheaper OVO tariff available if I get a smart meter?
I cannot make up my mind about getting a smart meter. I quite enjoy reading the meters every month and sending the readings to OVO via my account. Anyway, does OVO provide a financial insentive to their customers for switching to a smart meter? Is there a cheaper OVO tariff for cutomers who have elected to switch to a smart meter? I imagine it must reduce the admin for OVO to manage their customers who have switched to a smart meter as OVO doesn’t need to email their customers to ask them to provide meter readings, as well as sending round a guy to read the meter periodically?
Who should I contact for help removing an unused gas pipe?
I am doing some works a house and I have what I believe is a redundant gas pipe. It’s right in the middle of the kitchen so I’d like to remove it. One has safety engineer said no problem, the other one said they can’t because it’s not the house pipe. What is the right answer?
Moved from SSE to OVO and the change over reading used has given me a large credit balance - how can I get all of it refunded?
How on earth do you get a refund out of this shower? I was ‘transferred’ from SSE and I feel as though I’ve fallen into a black hole. They won’t reply to emails, there’s never anyone on the chat line. They owe me almost £1,000 (due to over-inflated direct debits and a way over the top estimate because they wouldn’t accept my actual reading). They’ve let me claim £85 back, which will take another two weeks, by which time they’ll have taken another £280 for about £96 a month of electricity.
Issues and delays to bills since moving from SSE to OVO and now I get sent a 'debt' collection email?
I am at wits end trying to deal with OVO since being forced to transfer from SSE last year. I have given readings myself over the ‘phone.And also begged them to send a meter reader which happened a few months ago. I was sent by SSE a HUGE HUGE bill for over £800 which I paid to make it go away. This was a few months ago.Since then, no bill whatever has been received. Indeed since the forced transfer to OVO no bill whatever has ever been received. Yet now, today, I get this threatening letter about a so called ‘DEBT’ for over £200. How can there be a debt if there has never been an originating BILL ? It is my practice always to pay bills within a day or two of receipt, unless there is something obvious to query.So I KNOW I have not received any OVO bill. What on earth is going on ?
Why have I been charged more than my fixed monthly amount?
In the month of March, we got an alert from our bank that over two hundred pounds was to be paid from our account for our energy consumption. We quickly stopped the payment as it had not left the account. We had a fixed charge agreement with OVO Energy of £99 per month and that was what we had paid each month since we moved into our house. Since March tried several times to call OVO Energy but could not reach them as my calls were placed on hold each time for hours until I hung up.A few days ago we got a letter from OVO Energy that we had a debt of £2,239.60. That is far higher than our actual debt. For the first time, I took pictures of our bills for all the months we have lived here from December to May on the smart meter. The total is £1,029.44. Considering that we had paid the fixed charge of £99 in January and February amounting to £198, our actual debt is £839. I have sent a mail to OVO Energy attaching the pictures of the monthly bills.What do we do now?
SSE to OVO - How can I check my billing is accurate? I can't access my meter to check the readings!
I live in a two-bedroom flat with a friend and we’re so stingy with electricity, it’s kinda sad. We’ve just taken a look at our billing total after we were told to make an OVO account and it’s come up to £390 (including an extra £1 for missing 2 days that we weren’t even aware of! We weren’t told we moved to OVO, just that we were due to pay the bills). We’re on a variable tariff and keep getting mugged off when trying to set up a DD with a cap total per month, but there’s no way we’ve spent £390 on electricity from April-May. That’s almost £200 per person and we never use the oven or heating, of all things. Why is it so high??? We’ve been getting issues with SSE and paying bills - we can’t even view the meter readings because they’re locked in a room outside the flat’s door. It’s been a bit of a nightmare since moving in January because none of these numbers make sense.
Why can't I submit my meter readings to correct my recommended Direct Debit amount?
I am absolutly fedup not being able to talk to someone, giving meter readings for them to keep sending letters stating it's been over a year since my last meter reading and warning me i I maybe in debt whilst increasing my direct debiy to £372 per month! Anybody else having this problem?
How can I follow-up my failed 3 phase upgrade?
We have been waiting since October 2021 to get our single phase meter upgraded to 3 phase. Multiple delays from Ovo. Engineer attended site yesterday, but hadn't been told it was a 3 phase meter install, so had to leave site. Please can OVO help, we have been waiting 4 months now.
Can OVO help install a U16 gas meter if I switch?
I am currently supplied with gas from BG. As we are significantly extending the property we were advised we required a larger volume gas supply to the property. Southern Gas Networks have installed the pipework to the meter point (Not yet connected to supply at road 05/07) They said that BG will supply a U16 meter. However BG do not supply a U16 meter. What should we do?
Why isn't my online account showing my plan or renewal options since I rolled on to the Variable?
Just moved from fixed rate to variable rate. All fixed deals seem to have been taken off the table now as message comes up that there are no deals currently for me. Is this correct or is there a problem in my account. Also my plan is showing I currently don't have a plan 🤷♀️. Anyone else got the same issues?
Why have my monthly summaries not included gas usage costs for the past 3 months?
Hi there - first post on this forum (it’s called desperation!)I noticed that my last bill (12th Mar-11th Apr 2022) did not include any gas usage, despite having submitted the readings as usual on the required date.I contacted the help team via online ‘chat’ a couple of weeks ago - the agent agreed that there was a problem and would refer it to the back office billing team, and would set the priority to ‘high.’ I was given a ‘case number’.No amended bill, so I tried the help chat again a few days ago, and was again told that the billing problems were being worked on.This was followed up by a phone call trying to persuade me to have a smart meter fitted (no, OVO - bad time to be trying to interest me in more of your software and technology, I just want my bills correcting!)On checking back further, I’ve discovered that all 3 of this year’s bills are missing charges for gas usage (i.e. standing charges only.)My main concern is that the period in question includes the start of the higher t
Comical Direct Debit suggestions - how is it calculated?
has anyone here been asked to increase their monthly direct debits to something daft with these cowboys? I live in a 2 bed apartment, with only myself living here, pay £60 DD a month. Yesterday I got an email asking to increase to £2000 a month.... It isn't the first time this has happened, in fact last time, they changed the amount themselves to something daft like this, and I had to contact them. With the amount of issues I have had since switching, I do wonder what kind of people run OVO
How can I request an emergency appointment on a weekend?
i had an ovo engineer out wednesday to fit a new metre he told me to get a plumber out as he couldn't get the bolt off my plumber came today and has done it ready for the new metre but has broken the nipple in the metre so has told me i need an emergency ovo engineer out to check it and fit new metre but there's no one answering the phones how do i speak to someone to get them here for help please
Why didn't my balance update when I entered my meter readings via my online account?
Hi hope you can help I joined ovo since feb and all going well, I’ve been sending my meter readings in monthly but this month I have been doing it weekly to make sure I’m on track, and I like the way my balance is updated straight away. This morning I gave my meter readings and although it is logged in readings my balance has not changed or updated the weeks usage in billing, is this normal? Been checking every hour but still no change , thanks
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