I used to have a SMETS1 smart meter - it was brilliant until I switched suppliers. This was a few years ago, and the switch was to OVO from British Gas. So OVO fitted new smart meters - still SMET1 though, but back then they worked well, until I switched again.
Several switches of supplier later (using meters that had become dumb, but I got used to it) I have come back to OVO. So I request more smart meter replacements and this is done very quickly and apparently efficiently by a fitter that I had great praise for at the time (well he knew more than me about smart meters, so he seemed like an expert).
However, after over 6 weeks my SMETS2 meters are as dumb as any other meter that I had on my property, and in fact are worse, because not only are they NOT keeping me (and the National Grid) informed of my energy consumption, they won’t even allow me to input manual readings to my OVO account because the number is less than my previous meters number (obviously because the new ones started at 0 again).
These are turning out to be my worst experiences of any energy company I have been a customer of, because to cap the obvious major technical issues of very dumb smart meters, you have a very unresponsive customer service team who just aren’t either bothering to find out why my account is dysfunctional, but are not very forthcoming in letting me know why they are having such difficulties.
And don’t get me started on the pointless app, which seems to have such high praise from the user community- but it isn’t even an app! It just points you literally to the web page login of your account where you see utterly useless consumption information due to the dumb meters failing to do their job and not even having my tariff information for my gas supply.
so several months after re-joining OVO (and many weeks since the smart meter refit), I have no idea what size of energy bill I am racking up!
Best answer by Jess_OVOView original