Hi does anyone know that when you run out of emergency gas at night is it meant to stay connected until 9am? Mine has ran out and gone off
Best answer by Blastoise186
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When you run out of emergency credit at night is it meant to stay connected until the morning? Non disconnection friendly credit period
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- Plan Zero Hero
- 6367 replies
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4 August 2022
- Answer
Updated on 18/09/23 by Abby_OVO
Hi
As far as I’m aware, the Friendly Credit system only works on smart meters. It also only triggers if your credit runs out during the Friendly Credit hours. If you ran out outside of those times, I’m afraid Friendly Credit won’t trigger at all.
It also happend to me, as I know, It’s normal.
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