All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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I've just switched to OVO - my first bill was as expected but my second bill was much higher, what could have caused this?
Guys. been with OVO since may. First bill came in at £140 which was fine as we have a direct debit of £200 per month. noticed from June to July they have charged us £467. Our electricity is around £4.50 a day but even as far back as may it’s saying we have used £10+ a day. Something is not right. We did change from monthly billing to the smart meter updating every 30 mins. They have charged us 3x as much as normal. our smart meter is only showing a gas reading nothing for electricity. We have 100% not used 3x as much in June / July. In fact for one week we was not even home any one else has this? Will of course call them on the morning.
I'm getting my electricity switched to OVO and already have gas - why is my online account profile access now limited to viewing switch details?
Not sure if this is a known ‘feature’, however during a switch into OVO, if a member has an existing fuel (in my case gas, with electricity coming onboard), I’m effectively locked into the onboarding page until my switch goes ahead.This also stops meter readings being submitted until either: the member accesses a new or previous email request to submit a reading, or the switch is within 5 days, at which point they can submit both readings.It also means the member is restricted from viewing their existing bills or usage - basically they can only update their contact details.This is both on the app and website.Also, only the app states the start date, the website doesn’t.
Do we pay a month in advance for our energy? I want to know whether I'll need to pay another Direct Debit if I apply to switch away!
My direct debit has jumped from £127 to £182 which I can't afford. It kept going up last year and I ended up being in credit and getting a refund of £200-£300. I would rather have a lower bill each month, especially at this time of the year the usage will be lower. I'm trying to find out if I left OVO, do we pay in advance or arrears, don't want to have another bill. Thanks.
Hello, I’m an ovo customer and I’ve just been “upgraded” to the new website at https://smartpaym.ovoenergy.com/ In the new website I can’t find anymore the form for submitting meter readings? How do I submit meter readings going forward? I have smart meters installed by Ovo, but the gas meter has never been able to submit readings automatically (too far from the electricity meter) so I had to submit those manually every month, but this option does not seem to be available to me anymore unless I missed something. Thanks for the feedback.
We have undertaken a loft renovation in a terraced maisonette property in London (W12)converting our 1st floor 3 bed flat into two flats- a 3 bed split level flat and a 1 bed 1st floor flat. There is a 100amp supply cable coming into the property that also serves the ground floor neighbour. Surprisingly the supply cable also supplies the 1st floor neighbours next door.So we’ve had three flats previously on this one 100amp supply cable and now with our split to two flats, we have 4 flats.We’ve had British Gas out to the property a number of times to install a new meter for the 1 bed flat(the original meter serves the 3 bed flat) and each time the engineer onsite has a different story. The end result is that they will not install another meter with 4 flats on the same supply cable.UKPN have visited and advised that while British Gas may not do this(BG want an upgrade to three phase before they will install another meter), some other providers will. Is Ovo a supplier that would install th
How does the online account Direct Debit calculation factor in my new and efficient boiler installation?
I’ve had a new boiler installed in my home, we’ve gone from a 1970s ~60% efficient boiler (probably less) to a 94% efficient A-rated boiler. The old (G-rated?) water cylinder is now a C-rated thermal store. So, the gas payments should be going down considerably, estimating a reduction of £500 a year. The OVO billing system doesn’t know this. I can only guess what the payments should be with some hints from my heating engineer. How does this get handled?
Howdy!Blaster is back, back again! I was just reading some documentation about CodePush - and I have to admit that Microsoft Docs can be a treasure trove sometimes - and I had an idea that might help to ease the pain even more whenever CodePush refreshes and updates itself in the OVO Energy app. I’m already delighted to see that the update strategy has been changed to be less forceful. Silent Mode with On Next Restart/Resume makes a lot more sense than Silent Mode with Immediate.The spinning circle by itself can be confusing sometimes, so I think it would be helpful if this minor tweak could be applied to make it clear that the app isn’t broken when CodePush is running a sync - and that it’s actually just getting some new stuff ready.I think it’ll be helpful and will make things even less painful for members. :)Just a note though. The app may have to have CodePush Sync stuff switched to Custom Mode in order to acquire sufficient control over the sync flow and be able to show the refres
Hi OVO,I received repeated emails concerning my meter readings and I need your help here. I have a meter installed displaying both day/ night rates, by flickering one after the other constantly. They’re marked as Rate 1 and Rate 2, not specifically ‘day’ or ‘night’.I just newly moved into this one bed flat and I'm an international student. It’s confusing even for my landlord to explain which rate refers to day/ night. But I’ve already set up a direct debit.Here are both my readings and pics for this reading. Could you help by explaining to me how to understand the numerals?Time for the meter readings: 3/July/2019, 9:30 am.The day register ID and reading: 69766 (referred to as ‘rate 1’ on my meter).The night register ID and reading: 28946 (referred to as ‘rate 2’ on my meter)
Since the online account updated, the "compare with previous month" feature has disappeared from the usage graph page - Why?
I used to love being able to compare my usage this month with the previous one, and it used to be such an easy feature to use (via a simple, obvious dropdown selection).However, since the OVO website was “updated”, that feature has just… gone. No dropdown, no options to compare usage either monthly OR yearly.Can someone please tell me why this feature was removed? It was really useful!
I moved house and closed my OVO account but my details have been found through 'trace and search' - how can I stop the debt collectors contacting me?
I moved house over 18months ago and moved to a new supplier. All bills were paid. I am now getting harassed by debt collectors as ovo have linked the period since leaving the house to my phone number due to a trace and search but not my name, so they won’t give me any information regarding the account. I have spoke to ovo who won’t stop the collectors ringing me as they need to find who is liable. What should I do?
Hi there, I have night storage heaters at my home I had my old meter upgraded to smart meter, I thought it was an economy 7 meter due to the storage heaters but since querying my bill I have found out I have a 3 phase meter. I dont have solar panels or an electric vehicle, this is not really a high usage household, my question is, could this be why my bills are so high? Thank you
When I tried to log in to my Ovo account on app this morning it asked for a password reset via the website and the App is updated (Greenlight tab now there).Since the update today it says I don’t have a direct debit set up. Before I set up a new direct debit (it was working for a year until the website and app update today) does anyone know if this is a glitch??
Hello guysWell,I am a bit angry about thisToday I have received 2 different billsOne is with the tariff I chose when I moved in in my new flat one month ago(2 years fixed plan Economy 7) and the other one Simpler Plan,which I don't know where this comes fromBetween them I have to pay £131Absolutely ridiculous,even the one I have to pay is by far more than the electricity I spent this monthCan someone explain me how can I cancell the Simpler Plan one,please???They are charging me twice!!!Please,help
I've got no power supply, national grid confirm it's not a power cut and nothing odd on fuse box - How can I get help from OVO on the weekend?
We currently have no electricity supply, the national grid says it's not a power cut as our meter is still on, and we need to contact ovo however there shut, checked fuse box and still nothing, any help please
Updated on 13/04/22 by Jess_OVO Download the OVO app for Android or iOS3 reasons to download the OVO app today From checking your bank account to ordering your weekly shop, our phones have become the hub of our weekly tasks. So why should managing your energy account be any different? Download the OVO app (Android or iOS) today and control your energy on the go, anytime, anywhere… Send us your meter readings Make sure your account is up-to-date by popping in your monthly meter readings, or you can even book a smart meter appointment here to avoid having to do this in future! See your latest energy bills Check your up-to-date balance and scroll to see how this month compares. With all your previous monthly summaries available to download, you can keep track of your energy costs wherever you are. Check your Direct Debit With an in-built Direct Debit calculator, work out the best amount to pay and adjust you direct debit whilst on the move. Just downloaded? Check out our guides to help f
Error when loading opening readings on the online account - "Sending your reading is taking longer than it should. Please try again later"
I am getting an error message when submitting my Electricity opening meter reading. The error message says:Sending your reading is taking longer than it should. Please try again later. Has anyone had this issue? I need to submit my readings today.
HiI joined OVO at the beginning of April from e.on with SMETS2 meters installed by e.on in October 2020. After a couple of chats with customer service I now get ½ hourly gas reading on the myOVO site (but not electricity - apparently that is a problem that will soon be resolved).I have some thermistors connected (strapped) to the heating pipes (flow, return, HW, CH and bypass) and log the temperatures on a continuous basis with the intention of monitoring the boiler/heating performance - though that is proving a challenge.Looking at the thermistor data it is clear that the water flows and boiler comes on at about 6:15am which ties up with the schedule on the Honeywell smarthome system which calls for heating from 6:10am.Looking at the Gas ½hourly data on My OVO I consistently start using a lot of gas in the 5:30-6:00am slot.This pattern is repeated over several mornings.If there was a difference of an hour it could be BST/GMT issues but not half an hour!Has anyone else noticed a discr
Have you ever noticed how the OVO Energy apps seem to change sometimes, even when there’s not been an update on the App Store or Google Play Store? That’s because there’s more to it than meets the eye. And this is where some clever magic called CodePush comes in. Wait… CodePush? What does that do? Well, it’s a bit complicated but the basic concept is that a developer can create a mobile app that’s like a sort of website, blending the best of both worlds together. It also means the same code can be used for both the Android and iOS versions of the app, since CodePush takes care of making the app compatible on both platforms on your behalf. What does this mean for OVO’s developers? Speedier app updates! The developers don’t have to work on two different versions of the same feature, they can create it once and it just works. It also means that any bugs that are fixed in the Android version of the app, are usually fixed on iOS at the same time. In fact, there’s a few cases where bug repo
My local area had its gas supply upgraded by northern gas from old pipes to new and when they did this they ran new gas pipes up to every property and capped them. If you used gas they attached your meter and everything was uncapped and back to normal. We do not use any gas in our property so our supply is capped outside our property to an empty white box. we still have the meter we always had inside the property but its not connected to a supply or any appliances (ie cooker, heating) it just sits there doing nothing. i spoke to someone at Ovo and they wanted £80 to remove it even though it’s not connected to any supply, so we left it in as the standing charge is about the same. We are at the end of our contract with OVO now and we will save money if we change supplier. My questions are....do I still have to pay for both gas and electric with the new supplier? Who does the redundant meter belong to when we do change?
Heya!I’ve decided to create this one in a different category to normal, since I think it’s a better fit over here than it would be in my usual den. I don’t mind having it moved to other categories though if needed.I’ve been thinking recently and I’ve got a bit of an idea that might sound unusual, but I also think it could be beneficial. Not just to improve security, but also privacy too.Over recent years, I’ve shifted a lot of my in-store card payments over to Contactless rather than Clip & PIN. I don’t have to worry about the risks of my card details being cloned this way, because I use Google Pay on my phone and don’t actually have a physical Contactless card. This also means that whenever my phone is locked, contactless payments are disabled. Good safety measure! It also shields my actual card details from merchants, who only get a Virtual Account Number and Token instead (the Tokens are also one-shot). Apple Pay also does a similar trick. You can also use these methods online i
How do I get the 'Live Usage' online charts and appliance usage breakdown as shown on the OVO website?
Hi, We recently joined OVO and got the smart meter installed by OVO. One of the main reasons was that OVO offered much better online portal than competitors, as in here: Smart Meters, Free Smart Gas & Electricity Meters | OVO EnergyHowever, my online dashboard looks nothing like the above and I do not seem to be able to find the real time usage anywhere. Mobile app also does not show any real time usage or the break down by appliance etc. Any help appreciated. Thanks
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