All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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The night reading on my traditional Economy 7 meter's not moving - How can I get the meter replaced and my bills recalculated?
Hi Forum friends! I am now an Ovo customer (previously SSE). Since moving to my new address last August (2021) it seems that whenever I have tried to submit meter readings for electricity, they have been rejected. It seems to be because I have two meter readings, day and night usage, and the night usage number doesn’t change. Because of this, both of the meter readings are rejected, and I am given an estimated bill. Not sure what to do about this,. But with the DD amount increasing from £154 pm to £341 pm I want to make sure this is right. Any ideas out there? Many thanks. Joanne
Seen similar SSE migration problem posted a number of times on this forum but still didn’t see a clear simple answer posted here other than contact the support team… I have emailed (no reply after a month)I have tried to phone 3 times - no answer after 30 minutes - sorry I don’t have time or money to waste calling during my office hours.Tried the bot - eventually got through to agent after 45 minutes - told that a bill was due (to be sent or paid ?) on February 7th. Forced move to OvO on 21st December 2021.Previously paid my bills quarterly by BACs. I would prefer to continue doing the same as that was my contractual agreement with SSE and despite being told that most customers want monthly (do they ?) for me it is actually more convenient for me to budget quarterly and I have no interest in paying monthly direct debits.I have not received an email or paper bill telling me a bill is due or amount to pay. I have had 2 “Welcome to Ovo we will bill you monthly” style generic automated ema
Hello, I hope someone can help. I am in limbo and I can't get any help. I have been told by Ovo that I am supplied by Boost and I have been told by Boost that I am supplied by Ovo. I seem to be stuck in the middle. Boost has told me that they can't manage my account because my meters are not pay as you go. I have called, emailed, and text Ovo but can’t find a solution. Has anyone else had this kind of a problem?
… I have read some of the topics on the forum and I fully understand why my meter readings are estimated. I have no problem with that. Here is where I need your help. Many of my statements appear to be in error in that the ‘Closing Read’ (Estimated) on one month do not match the ‘Opening Read’ on the next month.I will try to attach a couple of screenshots to illustrate what I am saying.
I do have another query, I was away from midday 19th December and returned at around 5 pm on 3rd January , so as my home was empty during that time I expected the usage for 20/12/2021 to 2/01/2022 to have been exactly the same but it isn’t and I would like to know why this is
I have been in contact with the customer centre but I am having problems closing an account that was set up in error. I thought it was closed but they are still charging me for energy. Can anyone help or advise me what to do? Siobhan
Managing an OVO account via Power of Attorney (POA) - How can I speak to someone to resolve smart meter issues causing estimated bills?
My mother moved house and was already an existing ovo customer .her new flat had a smart meter installed by eon. She switched to ovo in october 2020 and has not had an actual reading since her bills are entirely estimated. My mother has become vulnerable so i now manage her finances through a lasting power of attorney which i have provided ovo with. I have been refus ed access to an operator on a number of occasions andon others am able to speak to someone. I have been told the meter is faulty so cannot obtain a manual readjng from it. I am at the end of my patience and am gojng to cancel the direct debit until.i get an actual reading
Hi, A gas safety engineer has visited recently and advised the below problems. We have contacted our current energy supplier but they don’t use U16 gas meter so won’t be able to change it.Will OVO able to help to fix the below with a cost? FOUND U16 GAS METER STARTING TO RUST DUE TO WEATHERING, AT RISK ADVISED GAS PIPE IS UNDERSIZED BUT NOT AFFECTING COMBUSTION, AT RISK ADVISED FOUND GAS PIPE NOT SLEEVED OR SEALED, ALSO GAS PIPE IN VOID SPACES AND NOT VENTED, AT RISK ADVISED
How to get booted out of OVO Energy Tracker in the OVO Energy app on Totodile in under 20 seconds - bug report
Updated on 21/10/2022 by Emmanuelle_OVO And it’s only taken me less than 20 seconds to break OVO Energy Tracker in the app! That’s a new record for me. Feel free to change the topic title later of course, but I couldn’t resist a joke. This is a fairly simple bug, but I’ll bug template it anyway. :)What’s the problem?Blastoise managed to get himself booted out of OVO Energy Tracker in under 20 seconds by attempting to update the Energy Spotlight settings in the OVO Energy appHow did he smash up our stuff?Get excited about OVO Energy Tracker coming back to the OVO Energy app Launch the app and login via biometrics. Once CodePush catches up that is! Tap the OVO Energy Tracker related option from the app dashboard Tap the option to update the Energy Spotlights settings Choose any random options in the wizard Complete the wizardWhat should happen when Tim does this?Tim should go back to Energy SpotlightsWhat chaos did Blastoise discover instead?The evil SkyNet Blastoise got booted out of th
My fixed price plan for gas and electricity supply by Ovo ended on 21 Nov.Since this morning, 22 Nov, I can still log in to My Ovo but it no longer shows me electricity usage information, whereas the smartphone Ovo Energy app does.I the past, I was supplied by Ovo at two other addresses and, because moving was a complicated process with overlaps, there were periods when I even had 3 accounts live at once.Even though the other two accounts have been closed for months now, I am still able to see usage etc (via the web portal and using the smartphone app) at those addresses up until their final supply dates.Here’s the bug: what I can see is obviously determined by what Ovo thinks it is supplying me with today - Ovo thinks it is supplying me with gas only, and all the electricity usage information has disappeared from My Ovo (for all three accounts).I suspected that it was a “feature” that still let me see historic information for the other accounts, but was happy with that so didn’t repor
My meter was replaced during an emergency appointment - Why hasn't this been updated on my account billing yet?
Had a gas leak on meter in October, meter was changed..told 6 weeks to amend bill.3 months later and after various phone calls all promising to amend details nothing has happened.. We’re moving in a few weeks and don’t want to leave this mess with new person.....who at OVO can sort this out?
My Smart Energy contract with Ovo comes to an end soon so Ovo have sent me opportunities to renew. My last years energy worked out at an average of £73 a month. The new 1 or 2 year fixed deals offered are both £117 a month. That’s a 60% increase.So I thought I’d look a bit further into the maths to see exactly where the increase is coming from.Comparing the old tariff with the new:-Standing charge electric - up 27%Standing charge gas - up 54%Kwh electric - up 43%Kwh gas - up 65%Wow!I’ve completed the pop-up window that appears each time I log into my account, to ask someone from Ovo to call to discuss renewal. Still waiting for the call but looking forward to the explanation for such huge increases. I know the cap has gone up but…..
I've been moved from SSE, and received a letter from SSE some weeks ago saying would be a simple process of receiving final bill from SSE then go to ovo. Today received email from SSE to view bills, tried logging on got diverted to create ovo account, logged in and no sign of any bills whatsoever, not impressed by this, bring back SSE!!!
Hi, last month I received an email advising that I was to be moved to the new OVO billing system. I was quite happy on the old system, I was receiving my V2G payments with no problem. I had a feeling that when I got the next bill that my V2G payments would not be on there, I just knew that it wouldn’t work without a hitch.I have now received a bill for March to April and as I suspected I didn’t recieve any V2G payments and therefore the bill was larger than it should have been.How do I get this resolved without spending hours and hours chasing people?I’ve put my OVO account number in my profile.ThanksPeter
Estimated readings too high as property is empty - How can I correct these as I can't submit readings on my online account?
Hello, My property is empty, and is using only minimal energy (electric). Ovo are showing estimated readings on my account, which are far higher than the actual readings. When I try to enter the actual true reading, it is saying is that correct, have I made a mistake, when I know that I have not, they are the true readings. How can I get Ovo to accept the correct readings, as the bill is £136.00, and should be less than £10.00.
I had a bit of time on my hands today (don't ask!) and I was wondering how long it would take for my old gas pipe to rust and cause a leak ?It is hard to see in my pictures as it is in the background.I am not even sure if there is gas in the pipe anymore although I think there is as why else would the pipe be turned off and capped ? The pipe was there when I moved into my house 25 years ago (I just paid off my mortgage 3 months ago)I googled it and apparently old gas pipes were made of carbon steel that does rust although modern gas pipes are made of polyethylene (PE) Am I worrying over nothing as the gas pipe is embedded in concrete which would surely 'eat' into the carbon steel in the same way that it does to copper piping? My water mains is made of copper and that runs under the foundation of my house and it doesn't have a protective sleeve to protect it but that's another story !
Why can't I switch supplier straight away following the move from SSE to OVO - I don't want my prices to increase!
So in the last week I have had nothing but problems with OVO, and was an SSE customer.I had a letter from SSE 2 weeks ago notifying me they were moving me to OVO - I didnt choose this.So I decided to move to another supplier, but have been told I not allowed to as my records indicate I voluntarily switched suppliers on the 22nd, and have to stay with them for 28 days.This is clearly incorrect, and my consumer rights must have a clause where if your account is sold to another company and you don’t want to move, you have the option to transfer.Does anyone know how I can change suppliers? Being forced to pay 2-3x as much by a company I have never heard of seems highly illegal! Update: I have contacted OFGEN/Citizens advice to find out how to move.
hello I’m an SSE customer trying to set up your app with my account. Unfortunately I don’t have access to my registered email address because my work changed email provider, so I can’t complete your verification
HelloI received an email a few weeks ago from SSE telling me my 2 year fixed rate is about to end on the 28th of January 2022.It asked me to choose a new tariff so I chose the standard rate, which was roughly about £6 more than I pay now, I then received an email confirming this would begin on the 29th of January 2022.For some reason my December payment on the 28th is the new standard rate amount and when I looked at my tariff I have been put on the standard rate before 29th of January 2022.What concerns me most though, is that my electric and gas balances are much lower than they should be for some reason….my electric is £22 credit when it should be £57 and my gas is also about £30 lower than it should be…Is there a logical explanation for this? I can see no payments being taken from my account and my next bill is supposed to be in February 2022?
Just been forcibly switched to Ovo from SSE and so far the experience has been largely negative. Among the issues, one that needs to be fixed by Ovo technical support is a flaw in their password-setting process when registering to access Ovo on line.This process sends an email to the nominated email address with the subject field of “Let’s get your password set” and begins with the text, “Ready, set, go.”This email does not work in text-only email clients.I appreciate that not using Outlook or a web mail client is becoming increasingly unusual, but the problem with web-enabled email is that they can easily be used to attack and compromise a PC. For that reason, I use an email client (Claws-Mail) which renders all email content as plaintext and does not support or display HTML-rendered email.The Ovo “password set” Email contains a link, which I am able to see, inspect, verify and follow in my email client. However, each time I follow the link that way, or if I copy and paste it in to my
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