All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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I've been looking to see what happens when a bereavement occurs e.g. husband passes away and was the account holder. Can the account holders name be changed to the wife if the husband was on a fixed price contract? I cannot see anything about it in the T&C. https://www.ovoenergy.com/terms BT just change the account holders name. Can anyone help?
I have just come off a fixed plan, and my new standard simpler energy plan is projected at around £1800pa. A quick price comparison shows I could save around £350 of this by switching to several different suppliers.None of the OVO fixed plans seem to offer much of a discount, even their "partner" Lumo energy. I can't even phone them to discuss this, as I am online only so calling would add £60.It seems odd that OVO is so uncompetitively priced, but for £350 I am going to be left with little choice other than switch.Perhaps someone from OVO can respond here as to why I should stay.Olly
Hi, been with ovo for last 3 years.I was wondering how easy is it to change from a two rate electricity meter (economy 7) to a single rate electricity meter. I never make the most of the night time lower rate, it seems sensible to change. However, at this particular time, I'm not interested in changing to a smart meter, I just want a regular credit meter for electricity. Also will it cost me anything?Thanks
Hello, Please suggest how to go about reading when meter reading go beyond 99999. for example my pervous month reading was (11 Dec): [b]99944[/b] this month 3rd Jan: 00276. In this case while updating the meter reading how should take this ahead. Please suggest. thanks & regards, Praful
Why have I not had any usage statistics from my smart meter update on my online account for two days?
I check my usage every day - especially as my daughter has started to use the oil heater in her bedroom. However, I have had no usage statistics for Gas or Electric since 14/02. Does anyone know why this might be?
Boiler is coming up to 10 years old, although the boiler is supposedly energy efficient it has a feature on it where the boiler fires up every hour for some reason, the British Gas engineer says that modern boilers don't do this and the heating up feature is a waste of gas as there's no way of turning it off. Also the boiler has a low output and in the winter it takes forever and a day to get the water hot, when filling a bath you have to trickle the water in otherwise the water is just lukewarm. Both my wife and I are on benefits and don't have much disposable income, so was wondering if any companies, agencies provide a free boiler replacement or provide one at a reduced cost. Thanks for taking the time to read this and look forward to any replies.
Updated on 15/09/2022 by Emmanuelle_OVO: How is Warm Home Discount (WHD) changing? Key changes in numbers WHD spending is increasing from £350 million to £475 million across all suppliers 780,000 more households will receive the rebate 560,000 more fuel poor households will get help The Warm Home discount rebate is increasing from £140 to £150 59% of recipients under the new scheme will be fuel poor compared to around 47% of recipients for the current scheme These changes will apply for the next four years. Changes for England and Wales Instead of having Core Group and Broader Group, these will now be Core Group 1 and Core Group 2. You can also check the website for the latest updates. Core Group 1 This group will be the same customers who were eligible for the previous Core Group, customers eligible for the Guaranteed Element of Pension Credit will continue to automatically receive the rebate. Core Group 2The Broader group in England and Wales is replaced with Core
Hi - I had just purchased a property with a dual meter and is currently on an OVO economy 10 tariff. I see from your website that economy 10 tariff is no longer available - is this currently the case? Is the dual meter installed suitable for Economy 10 and Economy 7 tariffs? Should I be looking at Economy 7 tariffs across all service providers as the preferred option to suit the dual meter? Is a dual meter the best option as there is no gas supply and storage heaters are the only source of heating.? Are smart meters available for dual meters?
Hi I've just switched to OVO and need to submit a meter reading, but just want to make sure that if my dial is now reading 00071 (previous reading was 99888), that I should submit it as 100071. Some people seem to think it should reset back to 0, but want to double check what OVO want. Thanks
Hi I have recently moved into my new house and removed all old storage heaters in place of gas central heating later on. Currently I rely on my log burner for heat at present. This 1 electric meter has 2 readings, one for normal and one for economy 7. Now, would I benefit having a single tariff and would there be any charge to remove the electric junction box for the storage heating so I can narrow it down to one junction box because at the moment it looks a mess. I would also like moved the 100amp fuse because of it being close to the door. I am also currently having smart meters on both gas and electric installed on June 15th. Any help would be much appreciated.
Hello Ovo team :) Nanny T is a little bit concerned and a tad unsure of what the hell to do next, so need your help. I've just moved over to OVO (supply started 8th March), and like a good Nanny T supplied my meter readings to both OVO and old supplier. I usually let the professional gas meter man take my readings to report them back to the big guns, if i did them myself regularly he wouldn't have a job now would he? So, being fully confident in my gas meter man and his bosses, I never thought to check up on them. Just dutifully paid my direct debit every month and paid more when they upped the DD. Now here comes the problem. My final electric reading taken by myself 7th MAR (and checked numerous times, even checking the meter serial number matches etc) is [b]00721[/b] My previous supplier say my last reading by my meter man [b]OCT 2017[/b] is [b]96219 [/b]and my final estimated reading [b]99581[/b]. A very big difference! I emailed them querying it and sent a photo of
I was hoping someone can help. We have Radio Teleswitch pictured below. Can anyone tell me what is the red button for please? I understand it says off/on but what does it do?Couple of months ago one of my heaters broke down and I had a guy who came to fix it. He also fiddled with the radio tele switch and I suspect that he might have change something and the heaters now taking only the peak rates.Can anyone advise please?Thank you
I've just submitted my first readings. The options were Single rate meter or Economy 7. Well it's not single rate so I selected Economy 7 and submitted the Day and Night readings. But my previous statements don't mention Economy 7 only Day and Night rates. We have no storage heaters, we have a new air source heat pump, so how am I going to be charged?
Hi I applied for the warm scheme and got accepted they sent me a mail but I have not got any payment on my meter I have called ovo twice regarding this matter and was told someone would call let me know when it was goin too b paid but heard nothing pls can someone check this ?? Thx
Do you offer any renewal discounts to loyal customers? With my current plan coming to an end, the comparison sites show significant discounts available if I switch. I've been with OVO for sometime now and have been a happy customer, I'd rather not switch, and hope you have some form of incentive for existing customer to renew.
[img]4b7eaec6-a7de-4475-abff-0451cbc20220.png[/img] We are going to be rewiring our house from top to bottom with a sparkly new consumer unit too. Should I give you a final meter reading before removing the current consumer unit? Should I also give you details of the new unit once its installed? (re wiring, seriously autocorrect!!)
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