It is puzzling how this can happen but don, don’t ring, send an email and make a copy stating what as happened leaving your phone number for OVO to contact you , if you are on a set monthly charge then it won’t cost you anything providing it’s resolved by the year end. If you phone you could be on for over an hour.

Hi @GLC ,

Sorry to hear that! I’m Blastoise186, one of the forum volunteers here by the way. I’m afraid I  can’t fix this myself as I’m not allowed to access your account, but I can give advice that may help.

I think I know the fix for this one and it’s usually fairly easy. If you have a chat with the Support Team, they can correct this and re-issue affected bills. This fix should ensure you don’t get charged twice and if needed, a refund can be issued. You’ll probably want to use Live Chat via https://help.ovoenergy.com for this.

Hope this helps!

@BRIAN43 thanks for trying to help, but email is not a valid contact option anymore. OVO has turned it off in order to help focus on other contact channels that are far quicker and more effective. The current contact options are available at https://help.ovoenergy.com .

Thanks I'll contact them and see how it hoes. Glc