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All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place

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How to book a smart meter appointment on your online account or OVO app

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667 Topic threads
D
New Member***
Denis F.New Member***
Posted in My account
Why don't the meter readings in my monthly summaries line up?

… I have read some of the topics on the forum and I fully understand why my meter readings are estimated.  I have no problem with that.  Here is where I need your help.  Many of my statements appear to be in error in that the ‘Closing Read’ (Estimated) on one month do not match the ‘Opening Read’ on the next month.I will try to attach a couple of screenshots to illustrate what I am saying. 

3328
Emmanuelle_OVO
Community Manager
1 year ago
G
Carbon Cutter*
Gail HeathCarbon Cutter*
Posted in My account
Gas supply turned off by Cadent due to leak?

Hi I'm originally an SSE customer. My gas was turned off yesterday due to leak. I'm without heating, hot water and stove.At the earliest when can you fix the gas smart meter? 

140318
BPLightlog
Plan Zero Hero
1 year ago
C
Carbon Cutter*
Chris'd offCarbon Cutter*
Posted in My account
Why can't I setup my OVO Account?

I have been trying to setup my OVO account.  I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:  Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again.  I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly.

34915
C
Carbon Cutter*
1 year ago
E
Carbon Cutter***
Ed WilliamsonCarbon Cutter***
Posted in My account
Trying to set up Online Account but old, closed account preventing this

I was an SSE customer, and was “migrated” to Ovo. I also changed address a couple of years back. Now when I try to register for an online account the system, the application process takes me back to details of my old address account. It’s as though it recognises my longstanding email address as being applicable to that old address.  It would be easy just to give up trying, but I need to submit meter readings. Pressing option 2 on the phone merely generates a message that “the service is not available right now but you can wait and we’ll connect you with an agent.” Cue elevator muzaak. Then, after a couple of “The Queue is 10 minutes long” messages there is a brief brr-brr ringtone and . . .  disconnect. I receive paper bills and so what I do is to take the (invariably wildly inaccurate) Economy 7 readings and work out my bill myself from my actual readings. This isn’t an exercise in trying to reduce the amount requested - it can work the other way too. My last bill at the end of Decemb

2074
E
Carbon Cutter***
1 year ago
C
Carbon Cutter*****
CorgimajorCarbon Cutter*****
Posted in My account
No adjustment to my Fixed Price- What about the Energy Price Guarantee?

I'm paying 47.92 ppkWh on an OVO better energy agreement and was expecting it to fall from today (1st Oct) to something like 34 ppkWh, in line with Ovo's committment to automatically adjust prices as per Govt's Energy Price Guarantee (EPG).  However my Smart Meter is showing no change to my unit price.  My mother-in-law (who lives a mile down the road) is on an OVO SVR account rate and saw her Smart Meter account price increase today inline with the EPG.  Am I right to think the OVO are happy to automatically increas prices, but not so happy to automatically reduce them?  Or is this unfair.  The fact that they are not keeping customer communication lines open during this change means I am unable to ask them directly.  Hence resorting to this forum.

3526196
Jeffus
Plan Zero Hero
1 year ago
C
New Member***
ClarebellsNew Member***
Posted in My account
When do applications for the Warm Home Discount open?

Hi all, Having just registered my interest in the Warm Home Discount 2019-20 the registration process finishes with this message: "Thanks – we’ll be in touch as soon as you can apply for the 2019/20 Warm Home Discount." I'm wondering if anybody can tell me when OVO will be in touch for me to apply for 2019-20 discount? Also once one has filled in the online form and registered interest in the Warm Home should you receive a confirmation e-mail? Thanks your help, Clare

23979
Blastoise186
Plan Zero Hero
1 year ago
A
Anonymous
Posted in My account
Why are my being billed to readings with a decimal place?

A simple query…..after entering electricity readings of 26400 then 26456, a total of 56 units used, which equals 56kWh, why does my OVO online usage show 55.80kWh. As it is simple subtraction why is it showing to two decimal places? as readings are in whole numbers not fractions. 

72122
A
1 year ago
M
New Member***
MogwaNew Member***
Posted in My account
What is the current price capped tariff for two rate economy 7?

what is the current capped tariff for economy 7

73429
M
New Member***
1 year ago
R
New Member***
RobCNew Member***
Posted in My account
Are the calorific values used to calculate monthly gas charges shown on the online account?

I've got two questions about the new OVO online account pages. 1/ Are the calorific values used to calculate monthly gas charges shown anywhere on the OVO pages? My apologies if they are displayed, but I've missed them. I raise the question because you need to know the relevant calorific value if you're trying to check your gas charge calculations - right through from the meter readings to the final amount. Under the old arrangements the relevant averaged calorific value was recorded on your monthly gas bill. As far as I can see you can't download an 'old-style' gas bill under the new arrangements - and I don't think the calorific value is included on the new web pages. I know you can download calorific values via the National Grid website - but this is a palaver because you have to filter out the daily values relevant to your local zone and then average them over the charging period. It would be much more convenient if the relevant figure was included alongside the oth

159516
BPLightlog
Plan Zero Hero
1 year ago
C
Carbon Cutter***
cyc1683Carbon Cutter***
Posted in My account
Rates different Online VS Statements?

Hi all, I am not sure do any one have same issue or just my family. Received any shocking message from OVO again. tariff rate increase is expectable however what we could expect is how come the tariff in December 22 ( Suppose the December 22  rate is under the contract of Oct 22)In our bill, the tariff for power and gas from 01 Oct 22 to 31 Dec 22:-Gas Standard charge  - 31.93p/dayGas tariff rate - 10.56p/kWhElectricity standard charge - 42.53p/dayDay energy tariff rate - 41.69p/kWhNight energy tariff rate - 20.91p/kWh  Regardless the new tariff rate from 1st January 2023, the “current” tariff is totally different. Gas Standard charge  - 33.53p/dayGas tariff rate - 11.09p/kWhElectricity standard charge - 44.6/dayDay energy tariff rate - 43.77p/kWhNight energy tariff rate - 21.96p/kWhAnyone have experience and explain why ?  

2323
C
Carbon Cutter***
1 year ago
P
New Member**
PMGNew Member**
Posted in My account
What's the usual wait time for OVO live chat?

So I tried using OVO’s online chat - that was at 9.30am - was told the queue time was 18 minutes and an agent was on their way…… 3 hours later - nothing.Could someone please tell me if they are actually opened on a Saturday thanks?

374722
nealmurphy
Carbon Catcher***
1 year ago
R
New Member**
RowdyNew Member**
Posted in My account
100% ‘green’ energy now only with a smart meter - how does this work?

Today I received an e-mither from OVO detailing how those with smart meters will get 100% ‘green’ energy. I’ve replied (twice now) to OVO asking how this is possible when all electricity is extracted from the National Grid! All I get by way of an answer is the party line about smart meters. Maybe someone on here can explain how the meters only use ‘green’ energy and not the other kind when it is all lumped together!  They must think we’re all as gullible as their staff that regurgitate the smart meter mantra! 

85760
juliamc
Carbon Catcher***
1 year ago
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
Posted in My account
Difference between tariffs at Switch and Renewal?

My fixed-rate contract comes to an end next month, and I’m now in the ‘renewal window.’ I’m trying to find out how much more I’ll have to pay when I’m transferred to a simple variable tariff. The rates I see at two pages at ovoenergy.com are different, by about £60 a year in my case.Can I be certain that if I follow the advice on the renewal page and “pick this plan today to enjoy these prices” I will in fact be billed at the rates offered? Here are the screenshots:  TIL captured today from Renewal - OVO Energy TIL captured today from Switch your gas and electricity to OVO (ovoenergy.com) 

31424
Emmanuelle_OVO
Community Manager
1 year ago
D
Carbon Cutter*
DvmorelandCarbon Cutter*
Posted in My account
Why don't OVO let you submit your solar generation meter readings online or via the app?

I feel that OVO energy should allow people who own solar panels to submit meter readings via the app .  I find this to be a big inconvenience whilst living in the 21st century,  its all about user friendly. You can provide solar panel customers with an account based on FIT ID’s. This way it can be submitted and save time, it can also then be automated and processed based on last readings just like your standard gas and electricity.In result this is all tracked within the app, I personally then don't need to keep checking my emails or remind myself, as the last email in December I didn't receive from ovo.  OVO energy app will then notify me when to submit the readings.

157618
A
Carbon Cutter*
1 year ago
F
Carbon Cutter*
FlatfluffCarbon Cutter*
Posted in My account
How do I find out my Peak Vs Off Peak usage?

I would like to know how much night usage vs day usage I consume on an annual basis as a ratio figure. My OVO plan expires in Feb and this data would be helpful when looking at alternative suppliers. Analysing every bill I guess would offer this info but it’d take ages and I’m hoping there is an easier way.

6376
F
Carbon Cutter*
1 year ago
B
Carbon Cutter*
Blue407Carbon Cutter*
Posted in My account
Economy 7 price rise in January 2023?

I am confused as to why my electricity costs are going up again in January 2023.I thought that we had a Government price guarantee which was fixed until April 2023? I only have electricity as there is no mains gas in our rural Devon village.Even with modern oil radiators, its costing over £10 a day to keep the house at 10degrees C! The recent email from OVO says my day rate is increasing from 39.68p to 40.97p (3% increase)Night rate is going up from 19.05p to 22.84 (20% increase!!) I rely on my overnight rate to heat my hot water for the day.  

400717
J
New Member***
1 year ago
L
New Member*
LisadaviesNew Member*
Posted in My account
OVO closed for Christmas- My electricity is off supply, help!

Hi. I have no electric and need to contact someone from ovo energy. It says online not open now till 28th. Can someone please help me? It is not a power outage or anything to do with that. Already called 105.  Thanks,Lisa

4786
Emmanuelle_OVO
Community Manager
1 year ago
R
Carbon Cutter****
russcolesmithCarbon Cutter****
Posted in My account
Corgi Complaint: No heating or hot water?

OVOS LEGAL OBLIGATION have/will be  left without ANY Heating and Hot Water for  2 weeks, in the 'minus' degree centigrade temperatures. I have taken extra insurance [Boiler Cover] over the last 4 years to mitigate this risk. I have been told today that the issue will not be fixed until December 9, possibly December 12 at the earliest. Time line of events:June 25 : Boiler serviced by Corgi Homecare Plan 24-7  as part of an OVO policy I have had for 4 years. November 23: Boiler failedNovember 23: Called Corgi told to repressureize the Boiler [Myself] - Completed WorkedNovember 24: Failed Again 10pm - Called Corgi Engineer to visit November 26November 26: Engineer visits need apparently 4 new parts asked Corgi/OVO to call me, to confirm parts orderedNovember 27: No CallNovember 28: No Call - I called 5 times for over an hour was told we will call November 29November 29 - No Call so I called again - Parts not ordered or authorised for payment. makes complaint asks for customer service mana

8377
R
Carbon Cutter****
1 year ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in My account
What are all the charges that make up my energy bill?VLOG

Your energy bill explainer  Check out your OVO Energy charges, usage and lots more via your online account. Had a feature suggestion for how we could make your billing clearer? Suggest a new feature via OVO Forum’s Ideas.

3230
Tim_OVO
Community Manager
1 year ago
F
New Member***
Felix123New Member***
Posted in My account
What work needs to be done by electrician to my fuse box to prepare for moving from THTC meter to economy 10?

this is my current thtc setup in my house.   I was told I couldn’t get my meter changed until modification done to my fuse box set up.  Can anyone suggest what modification is required?

6556
Emmanuelle_OVO
Community Manager
1 year ago
A
Carbon Cutter***
andycarneCarbon Cutter***
Posted in My account
Switching from Economy 7 to a single rate smart meter and plan - what's the process?

Hi,We are hoping to remove our two old storage heaters, which do not suit our lifestyle, and replace with new electric radiators. We currently have an old meter and two consumer units, one of which is just for the storage heaters (pictured). I would like to remove the storage heaters, have the new radiators wired into this existing consumer unit and have a single rate tariff.My question is would moving to a smart meter be the first thing to do, and then switch over from economy 7 when it has been fitted? Would the second consumer unit then automatically be set up to run on a fixed rate tariff, or would some further work our end be needed?I have an electrician who can do the work for me, but he’s always busy I don’t want to change over without knowing what’s involved.Any advice on how to move forward with this would be great. We’re hoping not to have to put the storage heaters on again this year.

1018215
PeterR1947
Carbon Catcher***
1 year ago