All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 725 Topic threads
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I'm getting my electricity switched to OVO and already have gas - why is my online account profile access now limited to viewing switch details?
Not sure if this is a known ‘feature’, however during a switch into OVO, if a member has an existing fuel (in my case gas, with electricity coming onboard), I’m effectively locked into the onboarding page until my switch goes ahead.This also stops meter readings being submitted until either: the member accesses a new or previous email request to submit a reading, or the switch is within 5 days, at which point they can submit both readings.It also means the member is restricted from viewing their existing bills or usage - basically they can only update their contact details.This is both on the app and website.Also, only the app states the start date, the website doesn’t.
Do we pay a month in advance for our energy? I want to know whether I'll need to pay another Direct Debit if I apply to switch away!
My direct debit has jumped from £127 to £182 which I can't afford. It kept going up last year and I ended up being in credit and getting a refund of £200-£300. I would rather have a lower bill each month, especially at this time of the year the usage will be lower. I'm trying to find out if I left OVO, do we pay in advance or arrears, don't want to have another bill. Thanks.
Hello, I’m an ovo customer and I’ve just been “upgraded” to the new website at https://smartpaym.ovoenergy.com/ In the new website I can’t find anymore the form for submitting meter readings? How do I submit meter readings going forward? I have smart meters installed by Ovo, but the gas meter has never been able to submit readings automatically (too far from the electricity meter) so I had to submit those manually every month, but this option does not seem to be available to me anymore unless I missed something. Thanks for the feedback.
We have undertaken a loft renovation in a terraced maisonette property in London (W12)converting our 1st floor 3 bed flat into two flats- a 3 bed split level flat and a 1 bed 1st floor flat. There is a 100amp supply cable coming into the property that also serves the ground floor neighbour. Surprisingly the supply cable also supplies the 1st floor neighbours next door.So we’ve had three flats previously on this one 100amp supply cable and now with our split to two flats, we have 4 flats.We’ve had British Gas out to the property a number of times to install a new meter for the 1 bed flat(the original meter serves the 3 bed flat) and each time the engineer onsite has a different story. The end result is that they will not install another meter with 4 flats on the same supply cable.UKPN have visited and advised that while British Gas may not do this(BG want an upgrade to three phase before they will install another meter), some other providers will. Is Ovo a supplier that would install th
How does the online account Direct Debit calculation factor in my new and efficient boiler installation?
I’ve had a new boiler installed in my home, we’ve gone from a 1970s ~60% efficient boiler (probably less) to a 94% efficient A-rated boiler. The old (G-rated?) water cylinder is now a C-rated thermal store. So, the gas payments should be going down considerably, estimating a reduction of £500 a year. The OVO billing system doesn’t know this. I can only guess what the payments should be with some hints from my heating engineer. How does this get handled?
Howdy!Blaster is back, back again! I was just reading some documentation about CodePush - and I have to admit that Microsoft Docs can be a treasure trove sometimes - and I had an idea that might help to ease the pain even more whenever CodePush refreshes and updates itself in the OVO Energy app. I’m already delighted to see that the update strategy has been changed to be less forceful. Silent Mode with On Next Restart/Resume makes a lot more sense than Silent Mode with Immediate.The spinning circle by itself can be confusing sometimes, so I think it would be helpful if this minor tweak could be applied to make it clear that the app isn’t broken when CodePush is running a sync - and that it’s actually just getting some new stuff ready.I think it’ll be helpful and will make things even less painful for members. :)Just a note though. The app may have to have CodePush Sync stuff switched to Custom Mode in order to acquire sufficient control over the sync flow and be able to show the refres
Hi OVO,I received repeated emails concerning my meter readings and I need your help here. I have a meter installed displaying both day/ night rates, by flickering one after the other constantly. They’re marked as Rate 1 and Rate 2, not specifically ‘day’ or ‘night’.I just newly moved into this one bed flat and I'm an international student. It’s confusing even for my landlord to explain which rate refers to day/ night. But I’ve already set up a direct debit.Here are both my readings and pics for this reading. Could you help by explaining to me how to understand the numerals?Time for the meter readings: 3/July/2019, 9:30 am.The day register ID and reading: 69766 (referred to as ‘rate 1’ on my meter).The night register ID and reading: 28946 (referred to as ‘rate 2’ on my meter)
Since the online account updated, the "compare with previous month" feature has disappeared from the usage graph page - Why?
I used to love being able to compare my usage this month with the previous one, and it used to be such an easy feature to use (via a simple, obvious dropdown selection).However, since the OVO website was “updated”, that feature has just… gone. No dropdown, no options to compare usage either monthly OR yearly.Can someone please tell me why this feature was removed? It was really useful!
Hi there, I have night storage heaters at my home I had my old meter upgraded to smart meter, I thought it was an economy 7 meter due to the storage heaters but since querying my bill I have found out I have a 3 phase meter. I dont have solar panels or an electric vehicle, this is not really a high usage household, my question is, could this be why my bills are so high? Thank you
When I tried to log in to my Ovo account on app this morning it asked for a password reset via the website and the App is updated (Greenlight tab now there).Since the update today it says I don’t have a direct debit set up. Before I set up a new direct debit (it was working for a year until the website and app update today) does anyone know if this is a glitch??
I've got no power supply, national grid confirm it's not a power cut and nothing odd on fuse box - How can I get help from OVO on the weekend?
We currently have no electricity supply, the national grid says it's not a power cut as our meter is still on, and we need to contact ovo however there shut, checked fuse box and still nothing, any help please
Error when loading opening readings on the online account - "Sending your reading is taking longer than it should. Please try again later"
I am getting an error message when submitting my Electricity opening meter reading. The error message says:Sending your reading is taking longer than it should. Please try again later. Has anyone had this issue? I need to submit my readings today.
HiI joined OVO at the beginning of April from e.on with SMETS2 meters installed by e.on in October 2020. After a couple of chats with customer service I now get ½ hourly gas reading on the myOVO site (but not electricity - apparently that is a problem that will soon be resolved).I have some thermistors connected (strapped) to the heating pipes (flow, return, HW, CH and bypass) and log the temperatures on a continuous basis with the intention of monitoring the boiler/heating performance - though that is proving a challenge.Looking at the thermistor data it is clear that the water flows and boiler comes on at about 6:15am which ties up with the schedule on the Honeywell smarthome system which calls for heating from 6:10am.Looking at the Gas ½hourly data on My OVO I consistently start using a lot of gas in the 5:30-6:00am slot.This pattern is repeated over several mornings.If there was a difference of an hour it could be BST/GMT issues but not half an hour!Has anyone else noticed a discr
Have you ever noticed how the OVO Energy apps seem to change sometimes, even when there’s not been an update on the App Store or Google Play Store? That’s because there’s more to it than meets the eye. And this is where some clever magic called CodePush comes in. Wait… CodePush? What does that do? Well, it’s a bit complicated but the basic concept is that a developer can create a mobile app that’s like a sort of website, blending the best of both worlds together. It also means the same code can be used for both the Android and iOS versions of the app, since CodePush takes care of making the app compatible on both platforms on your behalf. What does this mean for OVO’s developers? Speedier app updates! The developers don’t have to work on two different versions of the same feature, they can create it once and it just works. It also means that any bugs that are fixed in the Android version of the app, are usually fixed on iOS at the same time. In fact, there’s a few cases where bug repo
My local area had its gas supply upgraded by northern gas from old pipes to new and when they did this they ran new gas pipes up to every property and capped them. If you used gas they attached your meter and everything was uncapped and back to normal. We do not use any gas in our property so our supply is capped outside our property to an empty white box. we still have the meter we always had inside the property but its not connected to a supply or any appliances (ie cooker, heating) it just sits there doing nothing. i spoke to someone at Ovo and they wanted £80 to remove it even though it’s not connected to any supply, so we left it in as the standing charge is about the same. We are at the end of our contract with OVO now and we will save money if we change supplier. My questions are....do I still have to pay for both gas and electric with the new supplier? Who does the redundant meter belong to when we do change?
Heya!I’ve decided to create this one in a different category to normal, since I think it’s a better fit over here than it would be in my usual den. I don’t mind having it moved to other categories though if needed.I’ve been thinking recently and I’ve got a bit of an idea that might sound unusual, but I also think it could be beneficial. Not just to improve security, but also privacy too.Over recent years, I’ve shifted a lot of my in-store card payments over to Contactless rather than Clip & PIN. I don’t have to worry about the risks of my card details being cloned this way, because I use Google Pay on my phone and don’t actually have a physical Contactless card. This also means that whenever my phone is locked, contactless payments are disabled. Good safety measure! It also shields my actual card details from merchants, who only get a Virtual Account Number and Token instead (the Tokens are also one-shot). Apple Pay also does a similar trick. You can also use these methods online i
How do I get the 'Live Usage' online charts and appliance usage breakdown as shown on the OVO website?
Hi, We recently joined OVO and got the smart meter installed by OVO. One of the main reasons was that OVO offered much better online portal than competitors, as in here: Smart Meters, Free Smart Gas & Electricity Meters | OVO EnergyHowever, my online dashboard looks nothing like the above and I do not seem to be able to find the real time usage anywhere. Mobile app also does not show any real time usage or the break down by appliance etc. Any help appreciated. Thanks
This topic seems to have trailed off in the last 7 months. Would it be possible for @Tim_OVO to get the latest from the metering/billing departments on this subject. Its seems that we can say:3 phase SMETS2 smart meters are available as demonstrated by GoodEnergy in August 2020. But readings need to be integrated into billing systems of companiesSo as an installer of PV systems what should I tell a sports centre for whom we’re installing a 12kW 3 phase PV system?You will be about to claim Smart Export Guarantee in XX months time? You cannot claim SEG payments if you’re on a 3 phase supply.
Hi there. Another bug from me.We recently had a smart meter fitted and the readings are not yet available online. After logging in, the website displays “Your smart meter hasn't sent us any readings lately” with a button to submit a reading:However, when I click to submit the reading, the next page tells me that the meter is sending readings and there is no need to submit manually:Currently, I do not seem to have a way to submit a reading other than via Chat.
Under “My Plan” it says my plan started on 3rd October 2020.In the “See how billing works” help it says “This [billing] period starts on the day your plan starts and on the same date for each following month (billing periods can also run by calendar month, or quarterly, too). “So why am I being billed from the 15th of the month?
Installing a new landlord's supply for communal areas in a small block of leasehold flats - who to contact?
We have acquired the freehold of a property with 6 leaseholders. There is no separate electricity supply for the communal areas. Instead the supply for communal lighting, sockets emergency lighting, smoke alarms etc. is all taken from and paid for by one or other of the leasehold properties. So we want to rewire the property installing an extra meter in the switch room through which all the power for the communal areas will be taken. The total electricity consumption for the property should not change and on that basis we have been told the existing 3 phase supply to the property will be adequate for the purpose. How should we proceed?
Evening!This is my last post before I head to bed, so I might come back in the morning to improve it a little.But one of the things I’ve noticed is that the Live Chat as it’s currently implemented doesn’t work all that great within the OVO Energy app, because it’s basically pulling in the one from the OVO website directly. It works, but it could be improved.One of the ways that I think might help, would be if the Live Chat client was directly and natively integrated within the app, rather than pulled in via a WebView. Not only does this offer a slightly cleaner and more reliable experience, but it could also allow some extra magic tricks to be deployed, such as getting notifications when an agent responds and anti-disconnect protection to help recover from poor mobile network signals.It would also help with things like supporting systemwide Light/Dark Themes should OVO decide to support them later on, and better compatibility with Android TalkBack if needed for accessibility purposes.G
I’ve recently been thinking about some possible ways to improve the UX in the OVO Energy app. And I’ve got a minor one that would be pretty sweet.These days, quite a lot of Android and iOS apps are starting to add App Shortcuts and Deep Links that you can access by long-pressing the app icon from your home screen. They can be pretty useful to quickly jump straight into certain core features with fewer steps.I’ve been thinking recently, and there’s a few that I’d like to suggest to be created, such as:Meter Readings - Because this is something the app is VERY handy for! Usage - To get to my usage history in one step Billing History - mainly for the current period Payments - to get to the overview Help - just in caseI think you can set more up, but five is probably the most reasonable balance. Ideally these shortcuts would be for things that are most frequently used (mainly the most common tasks), but others can be used as well.It’s a simple idea that can save a lot of time when used wis
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