My account

Dear All  Please help/advise us  We are executors of our late mothers house which was badly damaged by a broken pipe in December  Our insurers have declined our claim stating they ‘do not consider’ we have adhered to the conditions of an unoccupied house on the renewed policy that we keep the heating on to maintain a min temp of 10 degrees The meter readings between 1st Oct and 17th Dec amount to 11units  The system was set at a  temperature of 12.5 degrees to ensure it would kick in and keep the heat above 10 degrees required  we cannot explain why the record shows  11 units - nor do we know if this is reasonable given the system, we are sure, would only kick in when the temp dropped below 12.5  As I read through some of the comments on this forum, i wonder if perhaps,(and if 11 units are too low) was the meter reading correctly recorded ? -  if not how can we correct these figures 

My current plan ends on the 3rd Oct and was wondering that if I take up another 2yr plan as offered on my renewal page on myovo will the plan start the day I renew or the 3rd Oct and will I have to pay exit fees for my current plan?

We have acquired the freehold of a property with  6 leaseholders. There is no separate  electricity supply for the communal areas.  Instead the supply for communal  lighting, sockets emergency lighting, smoke alarms etc.   is all taken from and paid for by  one or other of the leasehold properties.   So we want to rewire the property  installing an extra meter in the switch room  through which  all the power for the communal areas will be taken. The total electricity consumption  for the property should not change and on that basis we have been told the existing  3 phase supply to the property  will be adequate for the purpose.  How should we proceed?

Hi - sorry if this is a simple question.  I have just moved in and have storage heaters and an dual rate meter.  I know my readings when I moved in and I am trying to work out my usage while my account is set up (I’ve not had dual rate before).  I have been round and round the OVO website… can someone please direct me to the night time and daytime tariffs that ovo charge? 

Hi all,Do we know when the Warm Home Discount application opens this year please? And any details on the changes…..

Hi. New to Ovo so just looking for some help to understand the readings below.It says:Opening reading on 7 july estimated 5157Closing reading as of 28 july (you gave) 5177Units used 221.15 kWh.Am I looking at this wrong because surely the difference between these readings is 20 not 221.15???

I've just logged on to check my account balance and usage and am massively in credit and none of my previous month's bills are what they used to be.It appears all the gas information and charges have been wiped from my account. My plan details only show electricity details, nothing for gas Is there an issue with this that anyone knows of? 

Hi, I am trying to log into My Ovo, but it needs me to reset my password because Ovo have moved the account to their new online system.  I get the email to reset my password and click through and write a new one and then get an error that says “Your password reset link is invalid or expired.” I have tried sending a new reset link over 10 times and tried different devices. What am I meant to do as I am now late submitting meter readings.  Thanks. 

Hi folks, I've got a query with my recent bill. I had a smart meter installed 14th December, before which my account was a mix of standard readings and estimated readings. However, on my bill today I've noticed that there's been a LOT of additional use added on, which I can't account for.I understand that Ovo average the difference between readings, but these just don't make sense. I had a real reading on the 2nd October of 18968, followed by an estimated reading on the 1st Nov of 19208, and another estimated of 19467 on the 1st of December. A real reading was taken on the 14th December of 19550. That's all fine and good. However, on my latest bill, I've got 40.25 kWh on each day between the 2nd Dec and the 13th Dec. Where has this come from!?The difference between the estimated reading on the 2nd Dec was only 83 units, yet those days of 40.25 kWh have added on 483 units! Can anyone shed any light on this? 

When I check my Gas Bills, I am finding that, using the Calorific Value stated on page 6 of my Bill, the kWh used figure does not work out as per the value stated. This seems to be because the calculation was not made using the Calorific Value quoted. Usually it is only an error of plus or minus 0.1 of the stated value but it should be the correct value or else the bill is technically wrong !   Why can you not get all of the figures correct so that the bill can be checked fully?

I have been trying to setup my OVO account.  I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:  Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again.  I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly.

Hi all, Having just registered my interest in the Warm Home Discount 2019-20 the registration process finishes with this message: "Thanks – we’ll be in touch as soon as you can apply for the 2019/20 Warm Home Discount." I'm wondering if anybody can tell me when OVO will be in touch for me to apply for 2019-20 discount? Also once one has filled in the online form and registered interest in the Warm Home should you receive a confirmation e-mail? Thanks your help, Clare

I've got two questions about the new OVO online account pages. 1/ Are the calorific values used to calculate monthly gas charges shown anywhere on the OVO pages? My apologies if they are displayed, but I've missed them. I raise the question because you need to know the relevant calorific value if you're trying to check your gas charge calculations - right through from the meter readings to the final amount. Under the old arrangements the relevant averaged calorific value was recorded on your monthly gas bill. As far as I can see you can't download an 'old-style' gas bill under the new arrangements - and I don't think the calorific value is included on the new web pages. I know you can download calorific values via the National Grid website - but this is a palaver because you have to filter out the dail

I would like to know how much night usage vs day usage I consume on an annual basis as a ratio figure. My OVO plan expires in Feb and this data would be helpful when looking at alternative suppliers. Analysing every bill I guess would offer this info but it’d take ages and I’m hoping there is an easier way.

Hi. I have no electric and need to contact someone from ovo energy. It says online not open now till 28th. Can someone please help me? It is not a power outage or anything to do with that. Already called 105.  Thanks,Lisa

this is my current thtc setup in my house.   I was told I couldn’t get my meter changed until modification done to my fuse box set up.  Can anyone suggest what modification is required?

Hi,We are hoping to remove our two old storage heaters, which do not suit our lifestyle, and replace with new electric radiators. We currently have an old meter and two consumer units, one of which is just for the storage heaters (pictured). I would like to remove the storage heaters, have the new radiators wired into this existing consumer unit and have a single rate tariff.My question is would moving to a smart meter be the first thing to do, and then switch over from economy 7 when it has been fitted? Would the second consumer unit then automatically

My credit has been refunded - but it is not in my bank ?  I have no emails about this ?  I did not request this I’m quite happy with OVO , looks like a SCAM of some sort but I don’t understand ?!  Can’t put meter readings and there is a final bill when I’ve not even asked to leave ?  Worried sick can’t get through on WhatsApp or Instagram and the phone ?!  Has this happened to anyone else ? 

Hi, I keep receiving phone calls from the 0345 072 9386 phone number. Online it is listed as a scam phone number, but some people say it is actually OVO energy... Is there a directory with all the phone numbers that OVO might be calling me from where I can look it up? Thanks!

Evening all,I support a young lady who has got some absolutely massive bills after the switch from SSE to OVO. It seems they are all based on estimates which are somehow suggesting her Economy 7 usage in KWH will be 320% higher than last year!!! So I called OVO today to give an accurate reading and on her meter there is R1 R2 and a third number. The advisor told me that third number is the total of the two rates. Problem is one rate is 80000, two rate is 43000 and the apparent total rate is 36667. Is this normal or has something gone wrong? 

I have an OWL electricity monitor which gives readings close to my smart meter, but throughout every night (and though the day) there is a spike in consumption about every 30 mins amounting to about 2 kw. I have tried turning off the hot water system as that seemed like a likely cause. Our heating is gas powered underfloor and the pump doesn't come on at night at the temperature setting we have set. This is a vital issue as even when we are away on holiday and the heating is on frost setting only, we still use 15 - 17 kWh per day!! When we are in the house is comes to between 35 and 40 kwh for an annual total of almost 12,000 kWh for electricity only.   There are only two of us in the house, which is heavily insulated and four years old. We have only normal and up-to-date appliances - washer, tumble dryer, kitchen ovens, etc. What on earth can be causing this level of consumption?

I'm concerned that my meters over charging me it's a smart meter so readings are automatically sent. Every month I've been getting charged £100 for gas and £50 or less for electric. I'm in a small one bed room flat only the heating uses the gas nothing else so how on earth is it that high 😬

Hi all, I’m purchasing a detached former guest house that has been converted into 7 small flats.  Presently, there is 1 electric meter and 7 submeters in the various flats (all PAYG, 5 card, 2 coin-operated).  Each flat has its own consumer unit, some quite old.  An electrician has confirmed I have 3 phase coming in from the street to the building.  Ovo is the supplier. I want to make each of the flats self-contained, replacing the submeters with their own smartmeters and convert the current meter to be a landlord meter covering the common parts of the building. I dont think i need SSEN to be involved but I presume some coordination is required between an electrician and Ovo (as Ovo will own and have to install the new smart meters?)?  Would be very grateful for more experienced members views on how to plan and sequence this, and the timeframes involved please?! (I attach a photo of the existing meter setup)

I'm over £900 in credit. My ovo app is saying i can apply for a £500 refund. When i try to di this it informs m6to phone a number. I have tried this and have had trouble getting through. I have a smart meter my contract ends the end of the month, could this be a reason for not refunding me. Will i automatically get any refund paid at the end of the contract. Thank you