Howdy! I just wanted to let you know that the forum volunteers have acknowledged your thread. We’re going to try and figure this one out and will come back if we find anything.

Thanks!

Thank you. Hopefully if volunteers cannot figure it out, someone from OVO can.

Hi @Armstrm and thanks for posting. 

If you have a two rate meter, you can sign up to a two rate tariff with OVO. At the moment you need to request this on the phone to our Support team: 0330 303 5063. The only real choice is Simpler, protected by the Energy Price Guarantee. Be prepared to fend off suggestions to stick with your current supplier. As there’s not much point in switching, at least price wise.  

If the meter isn’t smart, it will change over to it’s off peak register whenever it’s designed to. That might be 7 hours of off peak, it might be 10. Our two rate tariff will work just fine. When we fit a smart meter, that’s when the option for ‘economy 10’ is lost. OVO smart meters only support 7 hours of off peak. 

Hope that makes sense! 

Hi Tim, thanks for your reply. I understand what you have said, but you have only really partially answered the question. I would like to know why SSE customers, also effectively OVO customers seem to be able to obtain E10 smart meters, but customers joining OVO directly appear not to be able to? Also I have seen the FAQ for SSE customers being migrated to OVO systems that OVO will fully support E10 customers being migrated from SSE. I would like to know how SSE customers are able to obtain E10 smart meters given that they are effectively OVO customers?

Hey @Armstrm,

Thanks for your great question.

I have never heard of this, are you able to send us the link to the page you are seeing so we can look into this further? Could it mean customers with traditional meters? Or is it specifically that OVO will maintain the Economy 10 function on new customers with smart meters? 

Let’s get to the bottom of this!

Yes sure. The page the support for E10/E7 is mention on is here:

https://www.ovoenergy.com/ovo-and-sse

Go down to the section  which says:

I’m on Economy 7/10 with SSE. Will you still support my meter type?

Answer: We will indeed. In time, all Economy 7/10 customers at SSE will be moved to OVO. And we’ll let you know in writing a couple of weeks before this happens.

What is more, my sister was told a meter engineer fitting smart meters for SSE/OVO that he has a loads of E10 smart meters in his van which he has been fitting for SSE customers.

I have also seen a recent post by an SSE customer on an E10 forum that SSE/OVO have indeed been doing this.

https://economy10.com/forum/t/sse/ - look at the last post from 10th October 2022.

SSE supply smart E10 meters to replace radio switched meters I was on superdeal before. OVO used to support but have stopped even though they are using the same smart meters (Alcara). I live in the southern supply district so for other areas I’m not sure what is available.

It seems that as SSE is OVO, someone in OVO must be arranging and dealing with these setups, so it must be possible.

Hey @Armstrm,

Thanks for your response.

That’s interesting, so it seems your previous supplier may have supported Economy 10 according to that customer. OVO don’t unfortunately, unless you’re traditional as advised by Tim.

If you are smart you’ll be changed to Economy 7 rates. If you still have Economy 10, and would like to keep your Economy 10, it might be worth trying to find another supplier that supports this set up.

Hope this helps. 

OVO have just fitted my home with a smart meter Aclara type SGM1415-B

I have read you very helpful guides on the Aclara smart meter and It seems that I have SMETS2 meter (SGM1415-B) on single phase electricity (SGM1415-B) fitted with 5 relays (SGM1415-B)

Why do I need 5 relays?

Does this mean that the meter is capable of handling the Economy 10 Tarriff?

It will be great if I can!!

Howdy @oldun ,

I’m afraid Economy 10 isn’t supported on the vast majority of Smart Meters unfortunately. I’m not aware of any that can. They do support Economy 7 though. E10 is sadly dying out completely.

The SMETS2 Aclara SGM1415-B is indeed a Five-Terminal model. It’s designed to be able to manage controlling loads like storage heaters so that they only come on at appropriate times (such as Economy 7 Night/Off-Peak Rates), which is something not present in the regular Aclara SGM1411-B. The SGM1415-B would have been installed at your property because you either told OVO you’ve got something like Storage Heaters, or the installing engineer identified you needed to have an existing Five-Terminal Meter replaced.

Your new meter has full support for E7 including load switching.

Hope this helps!

Thanks for the feedback by the way, I’m glad you find the forum guides useful! They take a LOT of work to create but I really appreciate the fact people enjoy them. :)

Thanks for your help.

Had the new SGM1415-B meter fitted yesterday. So far so good!!!

I am a loy customer of OVO.  I have just Renewed my Tariff with OVO FOR ANOTHER YEAR .

After i renewed my contract

MY housing association has informed me thatthey are Refitting my heating System With Storzge heaters so I meen Economy 7 or the equivalent Setting up in my Home.

Im supposed to be on OVOS vunerable list , but when i phoned up to speak to someone from OVO Team i was Quiet Rudely Told we cant Help you with an Economy 7 Tariff and Suggest you Try to Cross over to another Supplyer ??

This Aftef allways Being in Credit through the years i have been with . I thought the idea was to keep Customers mot tell them to go Elswhere?  The Cystomer service Rep from OVO , Didnt even try to offer  Me an alterbarive Tariff just said I think you should try snother Electric Supplier because we wont offer you an Econo.y 7 Tariff . Can anyone Advise me What i can do Please as Customer Services Haven't.  

Thank you .

Tell the housing association you don't want storage heaters. It's not worth it as you'd be downgrading your system.

Bromford in particular, appears to be obsessed with installing storage heaters at literally every single property they can get their hands on.

If you don’t already have storage heaters, it’s not worth switching to them.

Hi @Stitch, we’d love it if you could stay with OVO!

I’m aware of a technical limitation with OVO’s billing platform which may prevent a move from a single rate tariff to a two rate, Economy 7 tariff. If this wasn’t a thing we’d love to change the fixed tariff into a two rate plan without any issues or exit fees. Whilst this billing platform limitation is going to be fixed soon, we don’t have a specific time frame to offer. So if you do go ahead with the storage heater change, OVO will be able to allow you to find a better two rate tariff elsewhere without any exit fees.