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How do I remove old account, closed account?

  • June 4, 2023
  • 2 replies
  • 1111 views
C
Carbon Cutter*

We’re in the process of switching to OVO. We tried a month ago but it failed, so I was told to just create a new quote etc. The switch is supposed to happen on 20 June, so fingers crossed!

Anyway as a result I’ve got two account numbers - one “dead” one from the failed switch, and one (hopefully) live one associated with my home address - and both are associated with my email address. Is it possible to get rid of the “dead” one?

The other question is whether we can associate a second email address (my wife’s) with the account. Unbelievably, our current electric supplier refused to allow my wife to read our meter etc because our account was just in my name, so this is not a daft question :-)

Thanks for any comments!

Best answer by Blastoise186

Updated on 19/08/25 by Ben_OVO

If an account is closed we’ll still hold the account details for a certain amount of time following its closure. If an old account is linked to a current account online, our Support team can unlink the old account from the new one, meaning you won’t see the old account when logging in.

It is possible. Have a word with OVO Support and they can move the dead account out of the way for you. They can also authorize your partner to access the account 

2 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • Answer
  • June 4, 2023

Updated on 19/08/25 by Ben_OVO

If an account is closed we’ll still hold the account details for a certain amount of time following its closure. If an old account is linked to a current account online, our Support team can unlink the old account from the new one, meaning you won’t see the old account when logging in.

It is possible. Have a word with OVO Support and they can move the dead account out of the way for you. They can also authorize your partner to access the account 

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Abby_OVO
C
Carbon Cutter*
  • chrisridd
  • Author
  • Carbon Cutter*
  • June 5, 2023

Excellent, thanks! I’ll wait for the switch to go through before tempting fate by changing stuff.

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