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Meter reading submitted to Online Account needs to be validated?

Forum|Forum|3 years ago
January 9, 2023
8 replies
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I have just submitted my gas meter readings and they say it needs to be validated. Why? There is less usage than normal as i am cutting back (like everyone else). Also mild in the SE so that means it is also lower than last year. Why do they not believe me.

Best answer by Tim_OVO

Updated on 15/08/25 by Ben_OVO

Sometimes, if a meter reading is higher or lower than expected it might be forwarded by our Support Team to our billing team before it is added to your account. This is just to make sure your meter isn’t faulty, usually the reading will be added after a few days or we’ll contact you asking if there has been any changes in circumstances.

If the meter is far out of lin then it may not be accepted, in which case you’ll need to send a photo of the meter reading, clearly showing the reading and meter serial number, to our Support Team.

Hi @JaniceW - can you confirm if that meter reading is now on your online account? I’d expect it to be… link here to the right page: https://account.ovoenergy.com/meter-readings/history/gas

Have you considered getting a smart meter to automate your meter readings to every half an hour?

Blastoise186

Super User

Hi @JaniceW ,

Don’t panic. This sometimes happens if the reading looks strange and needs manual review. If it’s not done within 48 hours I’d recommend getting in touch with support to chase up.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Tim_OVOSolved

OVO Forum Legend

Updated on 15/08/25 by Ben_OVO

Sometimes, if a meter reading is higher or lower than expected it might be forwarded by our Support Team to our billing team before it is added to your account. This is just to make sure your meter isn’t faulty, usually the reading will be added after a few days or we’ll contact you asking if there has been any changes in circumstances.

If the meter is far out of lin then it may not be accepted, in which case you’ll need to send a photo of the meter reading, clearly showing the reading and meter serial number, to our Support Team.

Hi @JaniceW - can you confirm if that meter reading is now on your online account? I’d expect it to be… link here to the right page: https://account.ovoenergy.com/meter-readings/history/gas

Have you considered getting a smart meter to automate your meter readings to every half an hour?

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

J

Johnboy412000

Newcomer

I submitted my Meter Readings on Sunday 2nd July and Ovo haven’t updated the balance owing yet. Just wondering if there’s some sort of delay.

Blastoise186

Super User

Did the reading definitely go through? Try checking the Meter Reading History

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

J

Johnboy412000

Newcomer

Yes it definitely went through. The readings are showing as up to date 2nd July. The month by month bills are there but they usually put the total amount owing which makes it easier when paying. I suppose I could add the totals of the 3 months together and pay that. I’m waiting for OVO to confirm it.

Firedog

Super User

I’m sorry if this is a silly question, but don’t you see the current balance on your account on the Home page of your online account? And in a lot more detail on the Billing history page?

I realize that you may see different pages from the ones I have, because I have a smart meter and I pay each calendar month by Direct Debit. You clearly have a different arrangement, so I wondered whether this information isn’t so readily available to you.

This is the sort of thing I see on the Home page:

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |

J

Johnboy412000

Newcomer

No I do not see a Balance It did say £3.69p but that cannot be right cos it was saying that just before I submitted the readings.

J

Johnboy412000

Newcomer

It’s just appeared now so can finally settle the bill.