The gas supply to our apartments has been disconnected awaiting repairs. Do I have to pay standing charge during this period?
Answer
Gas supply to our flat has been disconnected awaiting repairs. Do I pay standing charge during this time?
Best answer by Emmanuelle_OVO
Updated on 19/08/25 by Ben_OVO
Hey
I’ve found the following advice which may be helpful to you:
If a customer wants us to remove their meter
A customer may want to disconnect one or more of their supplies. This could be due to:
- Moving to electricity only
- Remove electricity supply to an outbuilding
- A building that was previously converted into flats being converted back into a single occupancy home
About the standing charge
Customers pay a standing charge for each MPAN and MPRN (Supply Number) that we supply. If there's no electricity or gas going to the property, they won't need to pay a standing charge for that supply, as long as there’s no meter.
The customer needs to have the meter removed before they can stop paying the standing charge. Our Support Team can arrange for the meter to be removed, we’ll then update the national database so that other suppliers will know the meter is removed if you switch away from OVO.
Whilst the meter is still on site, there will be a standing charge.
Hope this helps.
+1- Plan Zero Hero
Hi
The answer to that is maybe. I’d recommend having a word with your supplier as they might figure something out with you over it. Obviously, you won’t rack up usage charges during this time.
Updated on 19/08/25 by Ben_OVO
Hey
I’ve found the following advice which may be helpful to you:
If a customer wants us to remove their meter
A customer may want to disconnect one or more of their supplies. This could be due to:
- Moving to electricity only
- Remove electricity supply to an outbuilding
- A building that was previously converted into flats being converted back into a single occupancy home
About the standing charge
Customers pay a standing charge for each MPAN and MPRN (Supply Number) that we supply. If there's no electricity or gas going to the property, they won't need to pay a standing charge for that supply, as long as there’s no meter.
The customer needs to have the meter removed before they can stop paying the standing charge. Our Support Team can arrange for the meter to be removed, we’ll then update the national database so that other suppliers will know the meter is removed if you switch away from OVO.
Whilst the meter is still on site, there will be a standing charge.
Hope this helps.
Renewable Energy? Big Fan.
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