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Wrong name on cheque refund - what can we do?

  • July 22, 2023
  • 4 replies
  • 760 views
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I have recently moved and my daughter is now paying for OVO energy at my old address.

I was told I was due a cheque for a refund.

I received a cheque this morning, but it is in my daughter’s name, not mine.

How do I solve this?

Best answer by Blastoise186

Updated on 23/07/26 by Ben_OVO

Hi @bjw0953 ,

I’m a forum volunteer rather than an OVO staffer.

What might be easiest, could be to have your daughter pay in that cheque and then give you the money.

Alternatively, OVO’s Live Chat is open until 2PM today: https://help.ovoenergy.com if you want to get the cheque replaced.

If getting the named person on the cheque to cash it isn’t an option, you can contact our Support Team to request they cancel the cheque and send another in the correct name.

4 replies

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • Solved
  • July 22, 2023

Updated on 23/07/26 by Ben_OVO

Hi @bjw0953 ,

I’m a forum volunteer rather than an OVO staffer.

What might be easiest, could be to have your daughter pay in that cheque and then give you the money.

Alternatively, OVO’s Live Chat is open until 2PM today: https://help.ovoenergy.com if you want to get the cheque replaced.

If getting the named person on the cheque to cash it isn’t an option, you can contact our Support Team to request they cancel the cheque and send another in the correct name.

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    • bjw0953
    • Author
    • Rank 1
    • July 22, 2023

    Thanks for that, I think I will get my daughter to pay it in and then she can transfer it to me.

    BPLightlog
    Super User
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    • BPLightlogSuper User
    • Super User
    • July 22, 2023

    Hi @bjw0953 , just to prevent any possible future confusion, it might be worth checking that the refund is taken from your old account rather than your daughter’s new - she should be able to check on her account page online

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      • bjw0953
      • Author
      • Rank 1
      • July 22, 2023

      Thanks, will get her to double check her account.

        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd