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I have recently moved and my daughter is now paying for OVO energy at my old address.

I was told I was due a cheque for a refund.

I received a cheque this morning, but it is in my daughter’s name, not mine.

How do I solve this?

Hi @bjw0953 ,

I’m a forum volunteer rather than an OVO staffer.

What might be easiest, could be to have your daughter pay in that cheque and then give you the money.

Alternatively, OVO’s Live Chat is open until 2PM today: https://help.ovoenergy.com if you want to get the cheque replaced.

Thanks for that, I think I will get my daughter to pay it in and then she can transfer it to me.

Updated on 02/08/23 by Abby_OVO

 

Hi @bjw0953 ,

I’m a forum volunteer rather than an OVO staffer.

What might be easiest, could be to have your daughter pay in that cheque and then give you the money.

Alternatively, OVO’s Live Chat is open until 2PM today: https://help.ovoenergy.com if you want to get the cheque replaced.

 

Hi @bjw0953 , just to prevent any possible future confusion, it might be worth checking that the refund is taken from your old account rather than your daughter’s new - she should be able to check on her account page online

Thanks, will get her to double check her account.

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