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Wrong name on cheque refund - what can we do?

  • July 22, 2023
  • 4 replies
  • 528 views
B
Carbon Cutter*

I have recently moved and my daughter is now paying for OVO energy at my old address.

I was told I was due a cheque for a refund.

I received a cheque this morning, but it is in my daughter’s name, not mine.

How do I solve this?

Best answer by BPLightlog

Updated on 19/08/25 by Ben_OVO

If getting the named person on the cheque to cash it isn’t an option, you can contact our Support Team to request they cancel the cheque and send another in the correct name.

Hi @bjw0953 ,

I’m a forum volunteer rather than an OVO staffer.

What might be easiest, could be to have your daughter pay in that cheque and then give you the money.

Alternatively, OVO’s Live Chat is open until 2PM today: https://help.ovoenergy.com if you want to get the cheque replaced.

 

 

Hi @bjw0953 , just to prevent any possible future confusion, it might be worth checking that the refund is taken from your old account rather than your daughter’s new - she should be able to check on her account page online

4 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • July 22, 2023

Hi @bjw0953 ,

I’m a forum volunteer rather than an OVO staffer.

What might be easiest, could be to have your daughter pay in that cheque and then give you the money.

Alternatively, OVO’s Live Chat is open until 2PM today: https://help.ovoenergy.com if you want to get the cheque replaced.

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Tim_OVO
B
Carbon Cutter*
  • bjw0953
  • Author
  • Carbon Cutter*
  • July 22, 2023

Thanks for that, I think I will get my daughter to pay it in and then she can transfer it to me.

BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • Answer
  • July 22, 2023

Updated on 19/08/25 by Ben_OVO

If getting the named person on the cheque to cash it isn’t an option, you can contact our Support Team to request they cancel the cheque and send another in the correct name.

Hi @bjw0953 ,

I’m a forum volunteer rather than an OVO staffer.

What might be easiest, could be to have your daughter pay in that cheque and then give you the money.

Alternatively, OVO’s Live Chat is open until 2PM today: https://help.ovoenergy.com if you want to get the cheque replaced.

 

 

Hi @bjw0953 , just to prevent any possible future confusion, it might be worth checking that the refund is taken from your old account rather than your daughter’s new - she should be able to check on her account page online

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Tim_OVO
Abby_OVO
B
Carbon Cutter*
  • bjw0953
  • Author
  • Carbon Cutter*
  • July 22, 2023

Thanks, will get her to double check her account.

Tim_OVO
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