Is there an email contact address to resolve complaint?

Hi, is there an email address for customer services.

Hi @teresa.sullivan ,

Sorry, but email is no longer a valid contact option for OVO. It’s been removed so that the team can focus on much faster contact options. If you need to get in touch, here’s your options:

For general purposes, your options can be found at https://help.ovoenergy.com where you’ll also find Live Chat

If you need to send files to OVO, Live Chat now supports this functionality

If you wish to make a complaint, you’ll want https://ovoenergy.com/feedback 

There’s other options too. Could you tell me what you’re after as I might have more options for you?

Thanks!

Hi Blastoise186,  I had a new meter fitted by SGN as old was leaking and my plumber found it.  Now I need to give OVO the new meter serial number and related readings but they wont take my word for it. So I have been back to SGN and they have sent me details on an email to forward to OVO confirming the replacement.  But i’m still not convinced that this will be sufficient if not SGN have said OVO will have to contact them!!!

I think in that case, you might want to try the contact form at https://ovoenergy.com/feedback and lodge a formal complaint. It’s likely to be the easiest way to resolve this one.

Hi, Blastoise186

Thankyou for your help, I used the live chat and was told to send a copy of the email from SGN and a photo of the serial number on the meter to hello@ovoenergy.com.  So I am now waiting to see if this is all they need and will except it.  Fingers crossed.

How do you get to talk to the Resolve Team, four times they said we will call you back never do official level 2 complaint made Feb 2022, from initial problem dating Sept 2021 

They must be too busy dealing with other complaints and I would assume they have many due to their inability to tell customers the truth.

Found OVO incompetent.

Hi @Kevinrc and thanks for posting this. 

We’ve got a page here which outlines OVO’s complaints process. Where you are on the escalation process determines who you’ll be in contact with, and with what timeframes. 

I would say that since the 30th September, the price cap change and energy bill support schemes coming into affect, all energy companies have been exceptionally busy with incoming contact. So please bear with us whilst we get to your complaint. 

If there’s anything we can help with here that’s not related to your account, we’ll do our best to help!

Tim

Tim 

Stop straight away treating me as a niave customer, giving a 'get out of jail' answer is not a reply. 

My complaint was escalated in Feb 2022, the outcomes have already been agreed by OVO and myself; they are as follows 

1. The return to my account of £552.00 (I have not had any supply from OVO due to an erronus transfer)

2. The honouring of my two year fixed deal which was agreed to start 1st Sept 2021 to start upon my transfer to OVO

3. A discussion on a compensation payment for the hours upon hours upon hours of time and money I have wasted on the phone to you since Jan 2022

I feel after 13months from the error being made and now 10months since the error was brought to your attention I have waited long enough don't you!

I  await a proper reply from you Tim 

Regards

Kevin