In January my account suddenly had a creditvl of £1600 when I should have been in credit by £400. I looked at my online bills which had become minus figures. I did report it and a couple of times since. Ovo can't give me a time frame of when my account will be sorted. Has anyone else experienced this?
Racheal
Best answer by Tim_OVO
Updated on 19/08/25 by Ben_OVO
That’s an unusual experience there,
Sometimes, if there is any sort of billing issue for an account, some bills may need to be reversed so they can be recalculated. If this happens you may see a credit balance that will be due to the charges being reversed. This balance will be rectified once the billing issues are resolved.
My advice is to carry on paying for your energy as usual if you say the credit balance on the account is wrong. I can understand that you would want this sorted as it might be causing a lower recommended Direct Debit payment. So drop our Support Team a line if and when you wanted an update. A common cause of a changing credit balance is when an account is re-billed. This can happen for a number of reasons and, if charges are reversed, this can cause a temporary large balance before it’s updated again.
+1
Updated on 19/08/25 by Ben_OVO
That’s an unusual experience there,
Sometimes, if there is any sort of billing issue for an account, some bills may need to be reversed so they can be recalculated. If this happens you may see a credit balance that will be due to the charges being reversed. This balance will be rectified once the billing issues are resolved.
My advice is to carry on paying for your energy as usual if you say the credit balance on the account is wrong. I can understand that you would want this sorted as it might be causing a lower recommended Direct Debit payment. So drop our Support Team a line if and when you wanted an update. A common cause of a changing credit balance is when an account is re-billed. This can happen for a number of reasons and, if charges are reversed, this can cause a temporary large balance before it’s updated again.
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