Hey @gulnurozdemir 

Sorry to hear about this.

We don’t have access to accounts at the Forum so you’ll need to contact the Support Team for this. They’ll be able to help you with the information you need.

Usage obviously varies a lot.

Ofgem provide some general information on typical usage for a 1 bed flat. Obviously yours may be above or below that. 

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/average-gas-and-electricity-use-explained

You could also ask any neighbours in similar properties what they are using as a comparison

Obviously usage also varies by month. 

If you look on this page on the website not the app you should see something called Future Annual Consumption

https://account.ovoenergy.com/plan

This is what OVO think you will use over a year based on your historical usage.

There is a bit more info here

Hey @gulnurozdemir,

Sorry for the issues you’re having,

Please take a look at the meter reading history on your Online Account, have you been charged to estimates? Did you take a meter reading when you moved in? 

It could be that your meter is faulty or an appliance is using more energy than it should. This topic may be helpful:

As we don’t have access to your account on the Forum we can only suggest scenarios based on the information you’ve provided, but it’s worth looking into the above. 

Unfortunately, I couldn’t take the meter reading when I first moved into my flat, as my meter was disconnected, at least the meter shown to me by my letting agent. My meter was in the shop downstairs, and it’s not in my flat. Until November, nobody showed up; in November, during the visit of the engineer who came to install a smart meter, we realized that the serial number of the meter shown to me by my letting agent didn’t match the actual one. So, we asked the shop assistant where their meter was and found another one, but I couldn’t control the serial number if it was mine or not.

Lately, I have reached out to your colleague James Tyler, informing him about my case as follows:

“My meter is in the shop downstairs, open from 09:00 AM to 5:30 PM.

Since I moved to this flat on the 4th of August, nobody has read the meter, and I do not have a baseline reading.

I tried my best to fix the issue.

I am attaching our previous detailed communication with you enclosed, in case you would like to read it.”

He asked me to take pictures of my meter & I think he added that meter reading on the system on the 10th of May as a baseline meter reading. I can see it on my Ovo Account.

The problem is that I was fined with estimate meter readings for 10 months.

I want to object to the account balance of 500 GBP more than what I should be charged.

Please find below the link I have discovered on the British Gas website that average one-bedroom flats pay 143.65 GBP monthly for all energy consumption.

https://www.britishgas.co.uk/energy/guides/average-bill.html

Please help me resolve this matter as soon as possible.

Best Regards,

Gülnur Özdemir

Unfortunately you are in the wrong place. 

No one here can access your account to help you resolve your issue.

This is primarily a customer forum where customers try and help each other

There are a couple of ovo moderators but they can't access your account.

You can call or chat online with ovo

https://help.ovoenergy.com/#contact_us_container

Or the ovo staff on the ovo Facebook and Twitter pages can access your account

https://www.facebook.com/ovoenergy

https://twitter.com/ovoenergy