All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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I’m not on a fixed Tariff, I have smart meters, and although I’m always in credit, in fact recently had a large refund, so why are OVO increasing my direct debt an extra £73? I been on the phone to their customer service for over 45 minutes, without speaking to anyone, appreciate they must be busy but that’s ridiculous.
Do I need to submit a meter reading or do anything ahead of the price cap / Energy Price Guarantee changes?Tutorial
The prices you’re paying for your energy may be changing in October. For all the up to date advice, see this page dedicated to the Energy Price Guarantee. My prices are changing, do I have to do anything? If you’ve got a smart meter As long as your smart meter sends us your readings remotely at least every day, there’s nothing that you need to do. You can tell this by looking at your online account: once you’ve logged in, look for the tile that says: "Your smart meter is sending them to us automatically. Nice one!" You can check the readings we receive from your smart meter on the meter readings page. You can find this in the ‘Account details’ section of your app (download for Android or iOS), and ‘Reading history’ online. Your plan’s prices will update on your online account, smart meter and In-Home Display automatically. This means we’ll bill you accurately from the 1st using the new unit rates. If your smart meter only sends us your readings once a month, we’d recommend you submit
Hi we have a Landlords Supply account powering the communal area and lift shared by our 4 residential flats. Does anyone know if we will be entitled to the UK Government subsidies to offset fuel prices on this account? What is the status of such an account? Thanks.
Is there any information yet on the actual unit and standing charge costs for Economy 7 tariffs from October? I'm having to best guess day and night rates based on existing published rates to try to do an accurate DD projection. I'm in the Southern region and I have the base costs but it would be nice to get actual Ovo confirmed prices.
Notification increasing my Direct Debit but I've just changed it - related to the October Price Cap increase? Will the Energy Price Guarantee affect this?
Feeling confused, just logged in to my account and yet again DD amount suggested has gone up again. I had an email a few weeks ago telling me my DD will be going up, which is what I expected and I no queries about that. I’m confused to what to do, do I change my suggested DD which is on my account when I sign in? This amount seems to go up every few days.
Updated on 12/04/22 by Jess_OVO So you’re coming to the end of your fixed plan with OVO and need to decide the best plan for you going forward? Unless you really need to chat through your options, you don’t need to give us a call in order to view the available plans, you can do this on your online account or OVO app (download for Android or iOS). We’ll email you (or send a letter if you’ve opted in to postal communications) to let you know when you’re in your renewal window. This is the 49 day grace period at the end of every energy plan. During this time you’ll be able to fix in to a new plan with us, decide to go for a variable plan - or switch away with no exit fees if you’d like.When you log in to your online account or open up your OVO app during the renewal period, you’ll see a renewal message on your Homepage, Exact appearance may vary Click on the ‘Pick your new plan’ button to see the options available, Exact appearance and plans available may vary You’ll have a view of the
I've chosen a Fixed plan but might be better switching to Simpler Energy - Am I able to cancel my renewal and fix in again at a later date?
I, wrongly maybe, as an OVO customer , started a Fixed Rate two year contract on 27th Oct. Simpler Energy is much cheaper - for the present. Can I change over to Simpler Energy and go bsck onto another Fixed rate contract in the future?
We all know the price of energy is gas and oil is increasing and for some reason the price of renewable electricity is being hiked up too but why is my Standing charge going to increase from 22p to 37p when my current plan expires? This seems like extortionate opportunism by OVO and i would like them to justify it . The online option to contact them has been removed so I am trying this forum for an answer.
Updated on 12/04/22 by Jess_OVO If you’re logging in to your online account or OVO app (download for Android or iOS) regularly you might have spotted a recommended Direct Debit amount showing on the Homepage. Exact appearance may vary So you might be wondering how we work out this recommended amount, we’ve got a tool which might help. If you click ‘Change Direct Debit amount’ you’ll be greeted by this page, Exact appearance may vary You can see the basic breakdown of how the recommended Direct Debit amount is worked out by clicking ‘How we work out your recommended Direct Debit amount’. Exact appearance may vary This shows how we use your predicted costs, current balance and remaining months left on your plan to determine a sensible monthly amount to cover your costs. For a more in-depth view, you can access our great Direct Debit calculator by clicking ‘check out the Direct Debit calculator’ from the ‘Change your Direct Debit’ page, Exact appearance may vary The Direct Debit calcula
Updated on 26/08/22 by Tim_OVO: Price rises: we're here to support you Ofgem have just announced another significant rise to the energy price cap from 1 October. Here’s everything we know – including the support available from the government and from us – to help you prepare for this winter. This doesn’t go into effect until 1 October, and your bills will not change until then. We understand this is a worrying time, and you might have lots of questions. We want you to know we're here to support you. What’s causing energy prices to rise? Global supply shortages and the end of lockdowns caused initial increases in wholesale energy prices. But energy bills are now skyrocketing because of Putin’s invasion of Ukraine. The war has caused gas and electricity prices to surge to unprecedented levels. And they’re likely to continue rising in the coming months as the war continues. Unfortunately, in October these wholesale price rises will impact the price the majority of customers pay for ener
I keep a careful eye on my energy usage every month and calculate what my charges should be for the forthcoming year by factoring in price increases. This has worked well for the past couple of years and I finished last year £19 in credit. When we started this current year OVO calculated no increase needed, but my calculations for the coming year indicated that I should increase my payments by £10-£11 per month, but now OVO will not allow me to increase by less than £21 per month. This figure has increased since last month and is probably due to a heavier than expected gas (heating) usage during May/June. OVO have applied this increase to estimate for June/July and the coming year. It has been 33C this afternoon and the heating is off so I don't expect such an increase in heating for the coming month. OK, we can't predict the weather, but since my year runs from May -> April, we are in credit for almost all of the year. If necessary, I would prefer a further increase later in the y
My latest bill (July-August) shows NO charge for electricity only the standing charge, my current billing period also shows NO usage but the figures are clearly showing in my online account. Is anyone else in the same position ?
We renewed our OVO energy contract just 2 months ago to the 2 yr fixed price plan. Having been customers of OVO for several years they had lots of info on our energy consumption. The offer of a two year fix at £118 per month seemed too good to be true since we had been paying £140 per month. I queried the amount several times when we signed up but was assured that £118 would cover our costs. Today, just two months into our contract we have been advised to increase our monthly payment to £128. Whilst we have probably used more gas in the last 2 months than last year due to the cold winter, it seems incredibly quick to make us start to pay more. A good summer could soon reduce our gas bills! I fear it's as we thought - a low offer to tempt us to renew our contract and then bump up our monthly payment. Has this happened to anyone else? And how did you deal with it? Sit it out hoping your consumption would even out over the year, or increase your payments?
I’ve been charged £30 exit fee after accidentally picking a new plan while checking my bill /usage. Called OVO straight away but closed. Emailed 15 mins later to advise it was an error then called the next day. I was told I wouldn’t be charged for anything ie exit fee and electric would be charged at my normal rate. Just logged into my account and I’ve been charged the £30 exit fee and electric at the new plan rate. Why is this when they clearly said there would be no charges. Anybody else had the same thing happen?
Renewal options show the 2 year fix plan with boiler cover is the cheapest, can I take this deal without the boiler cover?
I hope someone may be able to help all their webchat operatives are busy. My existing plan is ending soon. I've had an email from OVO stating the best deal is a 2 year plan with boiler cover for £344/month, can I take this deal without the boiler cover? Also I've been quoted 150/month for a variable contract, which is attractive as it saves £200/month. Obviously with rates increasing this will increase. Any observations would be greatly appreciated
I'm over £900 in credit. My ovo app is saying i can apply for a £500 refund. When i try to di this it informs m6to phone a number. I have tried this and have had trouble getting through. I have a smart meter my contract ends the end of the month, could this be a reason for not refunding me. Will i automatically get any refund paid at the end of the contract. Thank you
Why am I being chased for a bill I only received on Mon - 4 days ago? I moved off direct debit after Ovo tried to grossly inflate it a few years ago so now I just pay each bill as its received. Why am I being chased by collections team when bill has only just been issued? Somewhat crass given the cost of living crisis?
Updated on 28/09/22 by Tim_OVO: The prices you’re paying for your energy may be changing in October. For all the up to date advice, see this page dedicated to the Energy Price Guarantee. We’ll keep that page updated with any changes as and when. If you pay by Direct Debit, we’d recommend you leave this unchanged until any price changes have been made in October. That way you know you’re paying the right amount. If you don’t have a smart meter that sends us your readings remotely every day, we’d recommend you submit a manual meter reading this week or next via your online account. Here’s the latest information on rising energy prices, the new Government Energy Price Guarantee and how we can help. Energy Bills Support Scheme page here. Ways to get financial help FAQs here.
Could anyone advise who or which department I need to e-mail at OVO to ask about a one-off discount.I should explain that about this time of year I do the laundry for the local “coats for kids” program, which is where old children's coats that they have outgrown get recycled to children that don't have or can't afford them. I fund this out of my own pocket because I went to school in Sheffield in the mid 1980s (All Saint’s, Granville Road) that had a pretty mixed demographic including some of the poorest areas and quite honestly watching your friends freeze in winter in the north of England isn't pleasant and if It's something you remember vividly 35+ years back it was pretty bad. Past few years it's been around a 100 laundry loads, but with the cost of living crisis I suspect it's going to be more this year.I hate asking, but between the hikes in the cost of living (Brexit the gift that keeps on giving) and the tripling of my electricity costs it's something I don't really have a c
At the end of November last year OVO Energy's metering equipment in my home failed and had to be replaced. In April this year OVO Energy performed a Direct Debit check-in of my account following the renewal of my contract in March. This produced an estimate of my annual consumption which was 48% greater than for the same period last year! OVO Energy then demanded that I increase my Direct Debit accordingly.Within three days I messaged OVO Energy Customer Services pointing out the error. This was ignored, with the result that a further seven days later OVO Energy sent a message advising that they would be compulsorily increasing my Direct Debit, despite me having earlier obtained an verbal assurance that they would not. As a result of my persistence the threat was eventually lifted. Despite this, as late as mid-May, OVO Energy were trying to show that the original estimate was correct.It seems that the reason for OVO Energy's error lies with the replacement of the meter. The software is
Direct Debit reversal back to previous amount - why email to suggest a lower payment amount weeks after I was emailed to say it had to be increased?
Hi allTwo weeks ago, OVO required a massive increase in my DD (from £150 to nearly £400pm). Reluctantly - not having any choice (although over £1K in credit) - I adjusted my DD.Today, I got a DD confirmation, stating the original lower amount.Is this because of the new energy cap that’s been introduced, so all the Sturm und Drang of the last few weeks is past, or might it simply be an error?I can’t find any information on this on the OVO site, nor was their email at all informative.Many thanks!K.
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