All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 595 Topic threads
- 16,615 Comments
OVO have agreed I have a problem with a specific type of meter. I haven’t been billed for gas usage since December 2021. I send meter readings on time every month. I have had long telephone conversations with agreement there is an issue. It was supposed to have been escalated to be resolved in May. I have had my June 2022 billing but the issue is still there. I have received a discount for the inconvenience being caused. Has anyone found the way to solve the issue as OVO don’t appear to be able to resolve this.
Would it be possible to present the EBSS in a more direct and easy decipherable format for all to view on their online account?The way that the EBSS is displayed on online accounts from payment into OVO customer accounts and transference to bank accounts is not straightforward for many to understand.
I'm the landlord of 3 flats currently being supplied by one electricity meter: How can I split this up into 3 separate supplies for each flat?
I have 3 x flats that have just the one meter supplied by Ovo.I want to split into 3 x meters by Ovo. I want to avoid using power networks and getting in a 3 phase supply as they are suggestingcan this be done?the supply is already going to all 3 so its about metering although i don’t want private meters, I would like 2 separate accounts for the tenants to pay themselves.
Only use gas for cooker, same appliance each month, why is my gas bill higher for one month compared to previous?
I only use a gas cooker yet August bill saying I've used double that amount of gas in that month compared to July and now September why is this?Now OVO want to increase my DD from £23 a month to £100 a month, my husband is a pensioner I'm disabled I only get £105 a week ESA and my husbands state pension can they do this, tried to phone never get through after waiting 35mins a time my Email just bounced and no reply on messages to them
hi, I used chat bot last week without issue (other than the wait of course). This week if I press YES I would like to speak to someone I go directly to the survey of how Ovo did to help me, but don’t get the message saying where I am in the queue. Any ideas? it looks like chat bot has been disabled!
… I have read some of the topics on the forum and I fully understand why my meter readings are estimated. I have no problem with that. Here is where I need your help. Many of my statements appear to be in error in that the ‘Closing Read’ (Estimated) on one month do not match the ‘Opening Read’ on the next month.I will try to attach a couple of screenshots to illustrate what I am saying.
Updated on 14/09/23 by Abby_OVO OVO Energy Tracker is here to help cut carbon Last year we celebrated Earth Day by introducing Energy Tracker: our new carbon-cutting, money-saving product packed with ways to help members on the journey to Plan Zero. It’s available now to every OVO member at no extra cost, and can be found in your account menu next time you log in. Please check this out when you can, and come back here to tell the community what you think! You can use it to see your home energy carbon usage (and how it compares to similar homes), the carbon forecast (when in the next 48 hours are the best/worst times to use energy in terms of carbon output), and to see a weekly breakdown of your energy use, all backed with tips and advice to help reduce waste, cut carbon and save money. (Note: Some of the features may require an eligible smart meter and/or to ensure that meter is reporting to us half-hourly.) Energy Tracker also exists as a monthly email packed with info and tips, wh
Earlier this year I received an email from a customer service advisor at Ovo Energy asking me to email her a photo of my gas meter - this was to clear up questions regarding which meter was mine (I live in a flat and there are several different gas meters in the property). I had to wait a couple of weeks to reply as this is second home and imagine my disappointment when, after I sent the email reply at firstname.lastname@example.org I received an instant reply saying that “for my convenience” this email was no longer managed by Ovo. So I rang up and asked one of the customer service advisors which email to use. After rather a long time on hold I was told that the email to use was: email@example.com. So imagine my disappointment when I emailed the photos over only to receive an immediate reply saying this email was “unable to receive email.” So my simple question therefore is what OVO email can I use to send the photos of my Gas Meter which Ovo has asked me to supply? Thanks
In July 2022, I was moved to the simpler energy variable plan (electricity only), as my previous fixed 2 year plan had ended. I didn't have any choice in this as I couldn't afford any other fixed rate plan on offer. I’m on a Smart Meter. Direct debit payments were steadily increased until in Jan this year I reached the limit of what I could afford. I cancelled my direct debit, paid the Feb bill by credit card a day early and have now set up a Standing Order for the maximum I can afford to start 1st of next month. My latest usage tells me I’m in credit to the tune of nearly £50. I was paying 0.32p per kwh but since my DD was cancelled Ovo have increased this to 0.36p which of course has only made my life harder. You can’t get hold of anyone to speak to and the only time I managed that they were utterly useless. I’ve sent emails but have never had a response or even an acknowledgement, the Whatsapp facility elicited no response either and the Chat Bot is useless. I have to go wi
I have been on a 2 year fixed rate contract which is about to finish. I struggle with doing things online but according to what I have found my direct debit will more than double. I am in credit and watch carefully how I use my gas and electric. Surely My direct debit shouldn’t double? Any help will be gratefully received as seems impossible to get through to Ovo to speak to someone.
Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.
I had Smart Meters (gas and electricity) installed on 3rd March. When will I see my first statement? Your FAQ says it can take 6-8 weeks (though not why it takes so long), but it is now over 10 weeks. I can see my usage on the website (though strangely not in the app), so I know the meter readings are going to you, and obviously my DD credits are accumulating, so the lack of statements is not a major issue, but presumably I ought to be getting them at some point ... Richard.
The latest version of the monthly bill is really comprehensive and helpful, but it contains a fault, probably only for E7 customers. On the Electricity in detail page, there is a consumption figure for last year for comparison at the foot of the left-hand column.I have left no stone unturned in my efforts to minimize my consumption, so I was alarmed to see that last year’s usage was substantially lower than this year’s. So I dug out the corresponding bill for September 2021. The ‘comparison’ figure quoted (114.300kWh) is for daytime usage only. This is from my bill for September 2022: Panic over 😅 (a 34% reduction in daytime usage since last year), but how do I go about getting this corrected for future bills?
Why is there no contact OVO email address on MyOVO home page or any where else on the site Does OVO not wish to be bothered by customers? If not please say. Then I can help by moving to another supplier. Have noticed others on forum are having same problem. Can anyone suggest a supplier who likes to hear from customers?
Hi all, Having just registered my interest in the Warm Home Discount 2019-20 the registration process finishes with this message: "Thanks – we’ll be in touch as soon as you can apply for the 2019/20 Warm Home Discount." I'm wondering if anybody can tell me when OVO will be in touch for me to apply for 2019-20 discount? Also once one has filled in the online form and registered interest in the Warm Home should you receive a confirmation e-mail? Thanks your help, Clare
I have been trying to setup my OVO account. I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying: Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again. I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly.
I’ve been testing out a few more possibilities with battery storage over the last few days, in particular to match the recent requests to shift peak power use. I only have one system to experiment with but I’m convinced that most inverter/controller sets must have something like this. I’ve been able to set a series of charge priority times which automatically make best use of external power available (solar PV etc) at certain times. That then leaves energy available from battery storage when it’s really needed - at peak demand times. This seems particularly useful in winter months. Anyone else have any experience to share?
I was an SSE customer, and was “migrated” to Ovo. I also changed address a couple of years back. Now when I try to register for an online account the system, the application process takes me back to details of my old address account. It’s as though it recognises my longstanding email address as being applicable to that old address. It would be easy just to give up trying, but I need to submit meter readings. Pressing option 2 on the phone merely generates a message that “the service is not available right now but you can wait and we’ll connect you with an agent.” Cue elevator muzaak. Then, after a couple of “The Queue is 10 minutes long” messages there is a brief brr-brr ringtone and . . . disconnect. I receive paper bills and so what I do is to take the (invariably wildly inaccurate) Economy 7 readings and work out my bill myself from my actual readings. This isn’t an exercise in trying to reduce the amount requested - it can work the other way too. My last bill at the end of Decemb
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