I was supposed to get my boiler serviced last Friday at 8.30am but they didn't arrive. Allegedly an issue with a gas leak on another job. It is supposed to be now be done tomorrow (Wednesday) but I have no time and they don't seem to want to talk to me.
Anyone else had any issues with the free service?Â
Best answer by Emmanuelle_OVO
Updated on 15/09/25 by Emmanuelle_OVO:
If you’ve got a got a boiler service or home emergency cover question, head to our webiste for more information on how to get in touch with the team. Find out about what boiler plans OVO has to offer here.Â
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Updated on 15/09/25 by Emmanuelle_OVO:
If you’ve got a got a boiler service or home emergency cover question, head to our webiste for more information on how to get in touch with the team. Find out about what boiler plans OVO has to offer here.Â
Â
my pre planned annual boiler service was booked for yesterday and the engineer didnt arrive.
I took the day off work and stayed in - no phone call no nothing i am furious
Hi
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I’m sorry to hear about it. You may be owed some compensation if you weren’t given at least 24 hours notice of the appointment not going ahead.Â
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To discuss this and the rearranging of your appointment, chat with OVO’s Homeplan team. They’re contact details can be found here.Â
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