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I was supposed to get my boiler serviced last Friday at 8.30am but they didn't arrive. Allegedly an issue with a gas leak on another job. It is supposed to be now be done tomorrow (Wednesday) but I have no time and they don't seem to want to talk to me.

Anyone else had any issues with the free service? 

Updated on 19/09/23 by Abby_OVO

Hey @nordiclaura,

 

Sorry for the issues you’re having, 

 

If the free boiler service was part of the Customer Support Package you can contact CORGI HomeHeat by calling 01383270891.

 

Hope this helps. 

my pre planned annual boiler service was booked for yesterday and the engineer didnt arrive.

I took the day off work and stayed in - no phone call no nothing i am furious

Hi @mandyj and thanks for flagging this. 

 

I’m sorry to hear about it. You may be owed some compensation if you weren’t given at least 24 hours notice of the appointment not going ahead. 

 

To discuss this and the rearranging of your appointment, chat with OVO’s Homeplan team. They’re contact details can be found here. 

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