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Switcher
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July 18, 2023
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Is maintenance of existing isolation switch mine or OVO's responsibility?

  • July 18, 2023
  • 1 reply
  • 348 views

My electrical supply regularly trips but it is only the main isolator switch that trips not any RCDs in the consumer board.

I am told that the existing isolator switch is probably faulty and OVO consider that this is chargeable item.

Surely OVO have a duty of care to replace their own faulty equipment? I do not own this and it is existing equipment- is this correct that I should pay?

Best answer by Blastoise186

Updated on 23/07/26 by Ben_OVO​​

Hi @Switcher,

 

I’m a forum volunteer here. I don’t work for OVO.

 

I’m afraid maintenance of isolator switches do fall outside of OVO’s responsibility and come within your realm. There’s a guide on the forum that may help.

 

 

Suppliers are only responsible for installing them. After that, it’s up to you.

 

1 reply

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
July 18, 2023

Updated on 23/07/26 by Ben_OVO​​

Hi @Switcher,

 

I’m a forum volunteer here. I don’t work for OVO.

 

I’m afraid maintenance of isolator switches do fall outside of OVO’s responsibility and come within your realm. There’s a guide on the forum that may help.

 

 

Suppliers are only responsible for installing them. After that, it’s up to you.

 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd