Skip to main content
Rank 1
Switcher
Rank 1
July 18, 2023
Solved

Is maintenance of existing isolation switch mine or OVO's responsibility?

My electrical supply regularly trips but it is only the main isolator switch that trips not any RCDs in the consumer board.

I am told that the existing isolator switch is probably faulty and OVO consider that this is chargeable item.

Surely OVO have a duty of care to replace their own faulty equipment? I do not own this and it is existing equipment- is this correct that I should pay?

Blastoise186
Blastoise186Best Answer
Super User
July 18, 2023

Updated on 23/07/26 by Ben_OVO​​

Hi @Switcher,

 

I’m a forum volunteer here. I don’t work for OVO.

 

I’m afraid maintenance of isolator switches do fall outside of OVO’s responsibility and come within your realm. There’s a guide on the forum that may help.

 

 

Suppliers are only responsible for installing them. After that, it’s up to you.

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
View in thread

1 reply

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
July 18, 2023

Updated on 23/07/26 by Ben_OVO​​

Hi @Switcher,

 

I’m a forum volunteer here. I don’t work for OVO.

 

I’m afraid maintenance of isolator switches do fall outside of OVO’s responsibility and come within your realm. There’s a guide on the forum that may help.

 

 

Suppliers are only responsible for installing them. After that, it’s up to you.

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd