Green tech & greener living

Hi, I’ve just joined OVO and I’m unable to link my Volvo 2024 Recharge to OVO Charge Anytime. I’ve tried several times but the Volvo app just says sorry, your accounts can’t be paired at the moment. I have the Pod Point which isn’t recognised so the smart charging will be via the Volvo app. Any help would be greatly appreciated. Thanks, D

Hi I'm with ovo energy for electric and eon for gas. I got told to get smart meters you have to be with same company for both. I don't know why this would need to be .

can you connect a 2nd charger to charge anytime and use them both at the same time?

I have just had a Hypervolt Pro 3 charger installed and have the Hypervolt app and Charge Anytime app. My wife has a hybrid vehicle and wants her own charge anytime app. is it possible for the 2 apps to be on the same account?

Hi all I have a Liberty 100 electric & EGV4v gas meter. I am attempting to connect a second hand Pipit 500 IHD to them but the IHD is asking for a PIN number to un-pair the previously paired meter before I can attempt to connect the unit to my meters. I have tried the pin 1793 which does not work (number was obtained from the manual and various internet posts, this number does work with the units advanced settings but not for un-pairing), I have also tried generic pin’s like 0000, 1234 etc but they don’t work either. Please can someone provide the correct pin or details on how to factory reset the Pipit. Thank you Chas242

I have no hot water. DHW is switched to pause automatically and tank water temperature stays at 14 degrees celcius. Heating is running fine. I tried to maual reset but didn’t help. DHW is also paused automatically and everytime it pauses, “LJ” is flashing at the top left of the control screen. I have no idea what “LJ” stands for, couldn’t find a clue from the Mitsubishi error code. Please help. Thanks

I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now! Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠 The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.

Hi, I had my RTS meter replaced with a smart meter in December. I wasn’t aware it would cause my fuse box to trip for as long as I’ve been told (6 weeks as per the time given for information to be updated), I was under the impression this would last only about 48 hours. A week or two after it was fitted I asked OVO support about the fuse box tripping, and was told I’d have to wait the 6 weeks. It flips 10-20+ times a day, but the issue is that my heating system takes so long to heat up that my house is sitting at about 13-14C, and I’m a disabled person. This is causing me a lot of pain on top of the expected annoyance at the inconvenience. I’ve also had my computer shut down while writing, losing anything I’ve been working on that hasn’t been saved- which is more of an inconvenience but I’m afraid it’ll mess up my computer eventually as the flips are quite unpredictable. It also makes cooking, and showering, difficult at times. Has anyone had experiences with asking for help with the waiting period? Can it be sped up for disabled people or is it all automated? Thank you so much! edit: I spelled priority wrong in the title, apologies

I turned on Urgent mode yesterday, just to test. I now cannot get the app to turn it off again. I have followed the FAQ guidance which says to unplug the charger for at least 30 minutes. It has been unplugged for a good deal longer, and still is not resetting. Why does the app not have a button to turn off Urgent mode? Please can you advise how I can get the app to switch back to the Schedule? UPDATE: Wouldn’t you know it, I just checked the app now and Urgent mode has turned off. HOWEVER: There really REALLY needs to be a button to turn it off. I realise this is probably a problem with Kaluza, but needs to happen.

We have just moved into our rented property and are worried that the usage stated on the app is not correct. there is a smart meter in the property but not one that we have assigned to our account! Or asked for, Is the smart reader for the property? so therefore reading our electricity correctly and the online account is wrong? the daily standing charge on the smart meter is also different to what it says on our tariff account online. we are now worried as it says we are using over £10 per day!!!!! PLEASE HELP AS IF THIS IS CORRECT WE WILL HAVE TO DO SOME CUTTING DOWN DRASTICALLY

Hi all, my car is not charging for the last 4 days. our electricity providers are ova. anyone else face the same problem Thanks

My mother in law lives in a sheltered flat with storage heaters (probably 20 years old). The storage heaters only have input and output controls; they don't seem to have any timer or programming facility. They were previously connected to a separate off peak meter. In October the meters were changed to smart meters on the domestic economy tariff, in preparation for the analogue signal being switched off. Since then the peak usage has gone up by 300% and I suspect the heaters are drawing in power during both the off peak and peak periods. I'm wondering if anyone has encountered this and knows what the solution is? It was never a problem previously as the heaters only seemed to be connected to the dedicated off peak meter. Many thanks for any help.

Why does the app advise people to contact chargeanytime@ovoenergy.com which is not a valid email address anymore?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks

I’m writing this on behalf of my 85+ year old mother. Apologies for the long post but it does explain pretty much perfectly the issue. Shes with OVO and has been for many years, this year her very old manual thermostat started playing up and heating was coming on in the middle of summer and was a nightmare. I saw the Tado V3+ (Wireless Thermostat, Internet bridge and wireless receiver) deal OVO were offering earlier in the year and she bought it. Eventually an electrician installed this around June, it's been working perfectly since then with her Baxi EcoBlue boiler. As she is on approaching 90 and is quite frail, shes like to have the heat on so its been working from around October/November time, she likes it at an indicated 23degs. I dont think it is quite that high but feels better than the 14degs on her old thermostat!! We have a schedule setup so from 10pm-7am daily she has it set at 14 degs C, 7am-10pm 23degsC. Her bungalow has exceptional insulation and over night, even when its cold outside it rarely drops below 18-19 degs C, During Oct/Nov the heating would come on at 7am and keep the temps pretty consistent at 23 degs C. Until a few weeks ago. Often it comes on at 7am then just stops, you can see on the chart displayed on the app where it starts then heat just starts dropping, it drops slowly due to the insulation. I carried out some tests whilst up there as I feared it might be the wireless causing issues, using the app triggers the receiver but sometimes its just doesnt. The tests on the receiver only for the most part worked well, the boiler typically came on after 30s-1min.. But the test buttons only turn on the system for a few mins then turns off by design I presume. By upping the temp on the app and sometimes hitting the hot water button on/off the system springs to life, others it doesnt. She could have heating all day, other times it doesnt work and requires lots of intervention to get it working. Its starting to get very very annoying and frankly its close to getting ripped out, we cant have my mum using this system as its too unreliable and at this time of year its not good at all. . The following chart shows it working well on the 21/12 and rubbish with lots of cut outs on the 22nd, when it comes on it would have been manual intervention (Perhaps lots of it) . Frankly were at our wits end with this system (I live 150miles away so its not easy to just pop in), is it worth persevering, is support offered through OVO or Tado?, I’m tempted to send it all back to OVO and putting something old school back in that works ? As a backup I’ve bought her some convection heaters, but the down side to that is the heating is unlikely to kick in as the thermostat is in the lounge and with that heater is nice and toasty, but now trying to get to the bottom of the issues is even harder. Its also getting expensive. This isnt great for a vulnerable person at this time of year. Help please

What do people find is the most effective hysteresis setting (for heating) for their ASHPs during a prolonged cold spell like we’re having currently (UK)? I have a Grant ASHP (radiators) and it’s currently 0.2 but I’m thinking I could remove it completely whilst so cold. Interested to hear what others do. Thanks in advance. A

Good evening, I had my smart meter installed Monday. Since then I don’t have hot water or heating (storage heaters). I found out yesterday as for personal reason myself and my kids we weren’t home. i thought it might be because electricity was out and a reset my thermostat program but still not working. im calling ovo tomorrow first thing in the morning, but after reading some comments I just would like to ask to any of the members if is anything I should say to ovo for them to fix my problem as soon as possible? thank you in advance

Hiya! 😀 Really confused about off-peak tariffs. Does the Warmer Home Plan have one? Thanks

I am an OVO customer for my electricity but with British Gas currently for my gas. Forgive my cheek for posting on the OVO forum but I can’t find another route to find answers. I had an electric Smart meter installed by OVO in October 2022 and since then it has been working perfectly. L+G E470 with Toshiba SKU1 communication hub. On 17th October 2023 I had a Smart gas meter installed by British Gas (L+G G470 SMETS2). When the engineer installed the meter he was in a rush and said he had to leave before the meter was fully commissioned but said another engineer would come out to complete the installation. This never happened and I was left with a piece of yellow tape on the meter saying “No commission”. I have contacted BG via Chat and phone about every 2 months but just keep getting the same answer - an engineer doesn’t need to be sent and to just wait and it would be resolved. Nothing is yet resolved after over a year. I have now lost patience and am trying to arm myself with as much information before doing battle! My own layman’s investigation found the following. I have checked on the smart meter check on the citizens advice website. I entered my MPRN and my postcode. The result was your meter isn’t registered on the smart meter network, which connects most energy suppliers to their customers' smart meter. The communication module on top of the electricity meter is a Toshiba SKU1. Of the 5 LEDs on the module, the SW/WAN/HAN leds flash in sync every 5 seconds. The GAS led is flashing rapidly constantly (approx twice per second). From the smartdcc website, this suggests - GSME mirror creation failed. - CH not established Time sync with CSP time server for more than 24 hours. - Commisioned GSME is not reporting to GPF for more than 24 hours. On the In Home Display, the Gas half of the screen shows “Waiting for data”. If I go to System Status and highlight the gas flame it says “Gas meter not connected. Status 29-1” On the gas meter itself, pressing the A button shows the meter reading. If I press it again, it says “Pre com. On”. To check communication capability between gas meter and comms hub, I placed the IHD in the gas cabinet and it works perfectly. That is as much information that I can think to provide at the moment. My interpretation of the above is :- - the communication module is connecting to the WAN and is working correctly. - my gas meter has not been “adopted” by British Gas. - the gas meter is not connecting (and never has) into my HAN although it is capable. - there is an error at the gas smart meter that needs to be resolved. My questions are :- - am I correct in my interpretation? - does this issue sound as though it could be resolved remotely or would it require an engineer on site? - I am considering changing my gas supply to OVO. What actions would OVO take to resolve the issue? Many thanks in advance for any responses.

Just to introduce myself.I am a retired electrical and aeromodelling engineer, my wife and I live in west Wales as from 1987, I have worked for most of that time as a self employed electrical engineer working in a variety of industrial settings in a very rural area. I have been encouraged by others in this forum to share my ideas and findings so that others with cranky thoughts and ideas might benefit, also that I might gain a nugget or two of useful know how. Back in 2000, I wound down my electrical engineering due to the enormity of red tape that went with it. My wife and I then deviated into model aircraft kit manufacturing, that had the blessing of no red tape which is rare these days. Anyhow, we did model air trade shows which meant being out in an open field for a good few days totally off grid. This is where I began to use the knowledge gained over the years to facilitate this. I decided to install wet NiCad cells in the caravan rather than use lead acid batteries. I did this because they have a very long guarantee (25 years then) that has now been reduced to 20, but nontheless I "personally" feel that they are a very good option for long term projects of this sort. I built a wind turbine from a very "Very" old washing machine motor and bits of left over alluminium sheet and odds and ends from other projects, mounted that on a mast atached to the tow hitch and roof of the caravan. Also fitted a very small solar panel on the roof of the van and this meant we could comfortably live off grid for a week or more depending on wind/sun. When we sold our model kit buisiness, my wife asked me what I was going to do with those NiCad cells, as they are still good. My Avatar is that wind turbine!! After some umming and arring, we decided to re-install them in the house and start a new system to offset some of our costs (being that we had the NiCads and windmill). While what we subsequently added cost a few bob, it became very absorbing and with a few nice little rewards. Here below is a circuit diagram of what I have done, I will answer as many questions as possible about it, that way I don't just boringly describe things if not needed.

Hello, Just home with a newly purchased Hyundai IONIQ 5, have set up with the Ovo account etc but don’t seem to be able to find the Urgent charge button which would be handy should it be needed. Many thanks if anyone can help,Susie

Thinking of joining OVO. Will if requested will they supply a IHD with my account? Regards

The standing charge and kWh rate on my Chameleon IHD are higher than my account tariffs . My Account tariffs are correct, any way to correct the IHD display? Thanks.

My father is arranging for his old meter to be swapped out for a smart meter and been offered Economy 7, 9 and 10. He worried about picking the most appropriate plan. Can plans be swapped if required. I’ve seen a post highlighting concerns for one user in Scotland about the quality of the local WAN that could make this difficult. My father lives in the South of England Area 20 and there are masts very close by. In theory does OVO offer this service of swapping between Economy plans. Many Thanks Mike

Updated on 17/01/25 by Emmanuelle_OVO: Smart meters and In-Home Displays (IHDs) - Your topic hub See this list of topics and guides, all to do with smart meters and In Home Displays. Click on the link to open the one you need! Smart meter topic guides Smart meters - What makes them so smart? SMETS1 Secure Liberty 100/110 smart meter guide - here SMETS1 Secure Smart Meter Health Check guide - here SMETS1 Aclara smart meter guide - here SMETS2 Aclara smart meter guide - here SMETS2 Smart Meter Health Check guide - here SMETS2 smart meter installation guide - here How to read an OVO Smart meter manually - here OVO smart meters explained - here Remote update of SMETS1 meters guide - here SMETS2 5th port guide - here Landis+Gyr E470 SMETS 1 or SMETS 2 guide - here How to read a Landis+Gyr E470 smart meter - here How to tell if your Aclara smart meter is S1 or S2 - here How to book a Smart Meter appointment on your online account - here Identifying Smart Meter issues on your online account - here Are there any disadvantages to getting a Smart Meter - here In Home Display (IHD) topic guides Trouble-shooting issues with your OVO IHD - here SMETS1 Pipit In Home Display (IHD) guide - here SMETS1 Chameleon In Home Display (IHD) guide - here SMETS2 In Home Display (IHD) guide - here OVO member but not got a smart meter yet? - Book today! Interested but not yet an OVO member? - Check out our plans!