Green tech & greener living

Grateful for any advise/suggestions.I’ve been trying to get the 2 electricity (under THTC tariff) meters changed since I could first book an appointment in October 2024.  An Engineer did appear at this first attempt in October 2024.  He tried to install a smart meter (with economy 10 tarriff) but the signal was an issue.  Subsequently, I have had to keep phoning OVO to find out what was happening - OVO have never contacted me even though I have been told a numerous times they would be in touch.  I have twice more booked appointments in January and today which have been cancelled.  The first one I was told it was a wider area network (WAN) problem and OVO would be in touch in 8 weeks - this didn’t happen.  I phoned intermittently and was told the problem hadn’t been resolved until I phoned at the end of April.  Today the appointment got cancelled again for a system reason - I am still not clear if the WAN problem has been resolved.  I tried to re-book an appointment today but

I got a BMW 330e PHEV in February, and have had continuous problems with charging at home from the start.  Charging will get under way OK, but be interrupted at frequent random intervals, so that I have to reset charging at the car, when charging will restart, only to fail after 2-50 minutes.  The problems occur at any time of day or night.  Details:1    BMW checked the car's charging 2 days ago, and found it free of any fault.  The car's charging control system is being triggered to shut off the supply of power by some change in the quality of the power supplied by OVO.2    interruptions occur whether I supply the power via my Indra Smart Pro charger OR via a 3-pin plug from one of our domestic sockets (using in this case the BMW-supplied Flexible Cable Charger.  So apparently the fault is arising upstream of both my domestic outlets and Indra Smart Pro charger and its separate cabling from the meter box.  As far as I can understand,

Hi. I’ve just signed up for Charge Anytime and everything seems to be working correctly. I’m just not sure what times the lower rate is applied (for example is it between 11pm to 7am). Or is it applied whenever a schedule is active and urgent charge is not used? If I changed the schedule to ensure full charge was reached by say 4pm instead of the default 7am, would the lower rate apply? I can’t find this information anywhere and the call centre didn’t know either.

Im attempting to use Ovo Beyond but its telling me i need a smart meter which i have and was fitted n 2021. The older Ovo App works but not the beyond can someone suggest to me the cause?Thanks.

I have an EV Project charger linked to my SEAT app and OVO Anytime. The SEAT app has been upgraded recently and now it constantly sends notifications to my phone and reports that charging has stopped. Charging is now erratic and unreliable. I had an email some time ago advising that management of the EV Project app was being taken over by another company- has this happened yet?  Many thanks,Chris

I have an Indra Smart Pro charger which I can control using the Indra Web app. I recently installed the Charge Anytime app and connected it to my car. Both are based on Kaluza but are seemingly different, although they both claim to charge at the times electricity is more renewable.If I set a different "ready by" time in each, which one wins?I've also plugged in my car this evening, and the Indra app says it's plugged in but not yet charging, and the Charge Anytime app says the car is unplugged! I need the car to be charged by the morning so I'll have to keep my eye on that. I've also noticed that I've not had any data from the smart meter since Thursday morning so perhaps that has something to do with it?

 Boiler new Aug 2022. Ideal Logic+ Combi CThermostat / programmer fitted May 2023. Ideal Halo RF, not wifi connected.August 2025 weather compensation fitted. Ideal OS2. Straight forward to install the sensor and two core cable connected and run into the house for connection to the boiler. Cable run approximately 5m. Terminal on the sensor are not marked and the boiler weather compensation terminals likewise not marked. All connections made as per the Ideal instructions sheet.Boiler switched on and nothing untoward. The instructions state that the house temperature is now controlled using the boiler flow temperature dial. Turn it clockwise to raise the house temp and anticlockwise to lower the house temp. The screen should indicate a range of 5℃ minimum and 30℃ maximum.When I move the dial it performs as it always did and shows a temperature of the water  flow. Minimum 30℃ and maximum set by myself of 64℃. Previously the minimum flow t

Hi, I just noticed my charges / usage are much the same through this summer as last winter but I'm not using any heating??! I mean actual usage and charges not d.d / payment amount.  Basically around 20 per week all year round which seems high...

1 have 1 consumer unit supplying electricity to lights and sockets in the house .This is fed by a cable from ph2 to port 2 on my newly installed smart meter and out from port3 to this consumer unit. I have another consumer unit to supply the underfloor and storage heaters in the house.This is fed by a cable from ph3 to port port 5 on the smart meter and out to the consumer unit via port 6 to an external contactor and from there to the heating consumer unit.the smart meter is an EDMI ES 30 B AND THE TARRIF IS ECONOMY 10.At the switching times for the off peak rate the cable from the contactor to the heating board becomes live and supplies power to my heaters.I asked for, and was remotely configured for a boost menu to supply the heating contactor so I could use the heating outside the off peak hours even at the peak hour supply rate.I operate the boost rate as per the instructions from OVO. All goes well and I hear the meter clunk as t

I have just got an electric car, and a new charger, and I’m having a few issues setting up Charge Anytime to work properly. I’ve followed all the guides and troubleshooting but haven’t managed to resolve the issue so am hoping someone here can help.Car: VW ID7 - this is compatible with charge anytimeCharger: LeMac Smart Charger controlled by Monta App - this is not compatible.Using the Ovo Charge Anytime App I cannot get the car to charge either on a scheduled or an instant charge, however when I use the Monta App, I can successfully use both scheduled and instant charging.If the Charge Anytime app is trying to charge the car, it continuously pushes the start time back and never starts charging, but if I start a charge through Monta during this time I do get the savings logged in the Ovo App.It seems like there is a conflict between the two apps, so my question is, should I just uninstall the Monta app and do everything through Ovo?  There appears

I’ve recently got the charge anytime app to charge my Lexus NX450h+. this is the Beta version which I assume is on trial.I’ve noticed that the amount of charge given in the app doesn’t correspond with my usage. IE on the most recent charge the charge anytime app says 6.1 kwh but on my bill the Kwh used for the same period was 8.66Kwh.From what I can work out so far is that the app is communicating with the car and not the charger {the charger is not a smart charger its an AAB wall box  fitted by B Gas on behalf of Lexus at a discounted rate].I’m wondering if the app only recordsKwh received by the car and not the amount of Kwhs generated through the charger.I haven’t had any luck trying to get help from OVO at the moment.

Hello, Just had an Indra Pro EV charger fitted today, followed all sets by manufacturer and OVO to set up with charge anytime app. However, when it comes to linking the charger to Ovo, it says “Cannot link charger with OVO as no available charger found.” i can see the charger, online in indra app. any ideas about this?? thanks 

When charging at home the app is showing charging away from home. I think I didn’t set the location correctly in the app. But there is no way to change it in the app. any suggestions??

Hi I enter my readings monthly both gas and electricity manually. For some reason yesterday I had a smart reading applied to my monthly readings which is over 14000, whereas the actual reading on the meter is approx 11560. This has clearly provided incorrect billing details as I’m sure you can imagine and from a monthly use off approx 100 this month it’s shot up by 3000. A false reading. A clear error.  from what I am aware I don’t even have a smart meter and have manually inputted readings for over 3 years now.  I have checked online and it states my meter isn’t working on smart mode which again begs the question where this incorrect reading has came from  having called OVO , no one could explain and the person said ‘the meter must have had some sort of fit’ how that’s a suitable response is beyond me. they adjusted the reading to the correct one but again a 14000 odd reading is now evident again today from ‘another smart reading’ so ba

Had been working fine for 6 months. Issue started on 5th May 2024. My Charge Anytime App is set to 80% by 8am. Arrived home at 6pm and plugged in, it started charging immediately for 2 minutes as usual and then paused. CA App reported ‘next charge after 1am’.Car was at 57% so after 1am would still be enough to charge, so all good. Happened to wake up at 3am, car was not charging. Opened the CA app and instead of saying ‘next charge after 1am’ it said ‘planning your next charge’. I went back to bed. At 8am CA app still said ‘planning your next charge’ at car was still at 57%. Had not charged all night.This was the first time it had ever failed, so I put it down to one of those things, and the next two charges were fine so guessed it was just a bug. However it’s now happened 3 times so I contacted CA support. Didn’t get a reply for a week, so I chased it again and then they replied. Was asked various questions about the car and charger, they checked logs.

I have an Indra Smart Pro charger that is set up with Charge Anytime and I have been using it successfully with my Volvo for many months. I believe that I am dependent upon the charger being compatible with OVO and not the car so in my case the Charge Anytime app is a bit redundant but I could be wrong! Either way I never have to think about it and just plug it in and it’s easy every morning  We recently changed our other car for a VW EV but the charger will not charge it!The car says there is a problem with the charger when plugged in and the charger acknowledges it is plugged in but does nothing  the charger cycles through various states flashing lights in different colours etc but whatever happens it still doesn’t charge  I have plugged it in and left it overnight to see if the smart charging kicks in but nothing  After several hours of turning things on and off in settings in the car, I did get it working once by plugging it in and boosting then

Hey there! I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection. When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?  

In the desktop version of the Ovo website I’ve always been able to see how much my EV has cost for the month, and how much my house. I enter the details into a spreadsheet every month end.That’s gone today and the only detail I can see now is my “savings” on the Ovo Beyond app.I wish they’d stop messing about. :( 

Ovo, Hypervolt Home 3 Pro and Taycan not charging I have a 2022 Taycan, Ovo Charge Anytime and Hypervolt Home Pro 3.Until recently, I used the Ovo App to control the schedule and set charging limit, such as 75% max.  This mainly worked fine until the car / Porsche / Ovo had a connectivity issue and it wouldn’t charge (which happened 3 times).I have an MG4 arriving this weekend and need the Charge Anytime tariff to work with both cars.  However, Ovo hasn’t built an MG integration.Several days ago Ovo advised that I delete the Ovo app, install it again and then go through the Hypervolt integration route (which didn’t exist earlier this year when I first configured the app).  Which I have done.  In theory, this should be a more stable process because the Hypervolt and Ovo communicate using my home wifi so don’t rely on the Taycan’s 4G (which isn’t great).On my first charge attempt last night, it didn’t charge.

Hi, So it’s 2pm in the afternoon and just plugged in and car started charging immediately. That’s OK if it’s doing a smart charge and I don’t need it charged until tomorrow. however if I look at the Hypervolt app, it’s got the session down as a Boost charge. I believe there is some back end processing which determines whether you get the cheap rate or the Boost rate, but would be nice if the app showed what should be happening. The OVO app does have it down as a smart charge.  anyone else had similar? colin

Had one installed for the first time about 6 weeks ago, was told not to send in my own readings, but to let the meter sort itself out which could take a couple of months.Logging into my online account today it says:---Your electricity smart meter hasn't sent us any readings lately. To keep your account up to date, you'll need to send us regular manual readings.--- So, do I still wait, or fill in the online thingy to tell them my usage, or will that break something if I do ?I notice it says for entering meter reading:Off-PeakPeakOn the meter itself I says:Rate1 = 328 kwhRate2 = 883 kwhWhich is off peak and which is peak. :-)It also mentions+A Value is 01212 kwhThat seems to be alll the information the meter is willing or able to hand out.

Hi,This is my first post on this forum. I wanted to highlight as an OVO customer the critical safety error made by engineers. This nearly caused a house fire and led to the National Grid coming out and doing emergency work. I installed a smart EV charger a few months back in anticipation to getting a new EV. I bought the EV and then moved to OVO as a new customer. I had my conventional meter exchanged for a smart meter and OVO were aware this was being done to qualify for the Anytime Charge tariff. The smart meter was changed and the engineer noticed an EV charger was already installed. I was under the assumption that the electric wires (tails) were changing from 16mm to 25mm. This was to compensate extra load on the circuit. The engineer conducted a safety check and told me everything was fine. Moving forward a few months, I noticed a really strong smell of burning and hearing the sound of 'electrical buzzing' from my cupboard. A few days later, t

Morning all. Recently got the keys to our new home who was supplied with Ovo previously which we have decided to go with also but we need smart meters due to having an EV & Plugin Hybrid but keep getting message saying not eligible. The meter in our new home is the old wheel type meter also. We have had the consumer unit replaced but need the meters replaced.   

Hi,Genesis GV60 is eligible and listed under Hyundai. But unable to register it to the App as it asks for Hyundai user account credentials (to connect to Hyundai's BlueLink). Genesis is a separate entity than Hyundai and has its own user account (and connectivity app 'Genesis Connectivity Services' - GCS). Please advise on how to register Genesis GV60 to the OVO Charge Anytime app. Thanks