Green tech & greener living

I have an old smart meter, I have had no gas to any appliances since Friday evening and the meter is displaying open valve fail. It sounds like a battery fail. How can i get an emergency repair? Can't get through to OVO helpline until Monday??

Where can I see the monthly total of kWh charge via Chargeanytime? I can only see the daily figures and I don’t want to have to add up 30 days every month! There must be a report somewhere???

I got my A2AHP last year in May and ever since then I've actually been looking forward to the onset of winter to see how it will perform. It's actually doing quite well but in thinking about last year's data (collected so I could measure the performance for this heating season) it suddenly occurred to me that there is a point where you have used 50% of the heating energy for that season. I was walking the dog so I had to wait until I had got back home again, reasoning during that time that it had to be somewhere towards the end of January or perhaps even very early February. Well, it turned out to be the 20th January so my title to this is actually misleading to the extent that local weather conditions could make it a warmer day rather than the coldest. So, keeping the title (never let the facts spoil a good title) the period between the 10th and the 30th January is likely to be the coldest period where you use the most heating and you could consider the 20th January to be the psychological turning point of winter. About a month after the shortest day. Only 16 days to go! Peter

Previously on THTC plan. Smart meter was installed on the 16 October 24 To date cannot access Ovo app directed to online account After smart meter installation when checking online account still found that since smart meter installed the daily standing charge still increasing and account still showed THTC plan On contacting customer service to make them aware of the Still increasing daily standing charge received email from them stating that the THTC plan would stop on the 15 th October 24 and the new smart meter plan starts on the 16 th October 24 and that I would Not be charged for Two daily standing charges or energy usage from period 15 th October-9 th November ( billing period 8th October- 9 th November ) Online account shows bill is now available The billing shows the THTC billing as I would normally receive which includes the daily standing charge has continued to the end of the billing period There is no billing showing for the smart meter from 16 th October to 9 th November end of billing period So basically this billing seems stupid based on the email received from customer service and since no mentioned of smart meter billing period that’s been used you simply don’t know where you are regarding paying this bill Anyone with an explanation as to how to precede as Not payed bill yet and basically haven’t a clue how Ovo can expect a customer to understand this Thanks

Hi all. I have an Audi Q8 etron and an Ohme Smart Pro charger which is compatible with OVO Charge Anytime. Can anyone tell me how I charge a second EV? Can I just plug in the charger, or do I need to change the vehicle on the Ohme app every time? Thanks.

I have a 2024 Hyundai Kona, since adding the Charge Anytime Add on & linking to my Bluelink account it keeps coming up with "Charging process successfully completed as configured" which isn't the case. I have to then press charge again via the Bluelink app. This happens within 15 - 30 minutes of charging. The charge anytime app still shows the car as charging when it clearly isn't. I contacted Hyundai and they advised it would be the 3rd party app causing this, is this a known issue and how can I resolve this as I want to benefit from the cheaper rate. Thanka

Hello, would OVO be able to repair a Baxi back boiler ? I want to get cover for it but trying to find out if my baxi Bermuda bbu15he will be covered with parts etc . Thank you

Hi I hope it’s okay to post here. I have tried to create an account with EON Next to add a post but a message pops up to say I need to speak to a human. On 12th December I had a smart meter fitted by EON Next (My provider was Sainsbury’s Energy). On 31st December I switched to Tomato Energy. A couple of hours ago my electric tripped and will not turn back on. I have checked the fuse box and noticed the RCD has tripped. I flicked the switch on but then it tripped again and now it keeps flicking straight back off. I have turned everything off, which includes boiler and unplugged all appliances but it still will not turn back on that are on this circuit. The only connection I can make is that it might be to do with the smart meter. When it tripped, I was pressing the smart meter in-home display. I was looking at what I had used and noticed electricity is no longer displayed now that I had switched providers. The smart meter was only fitted two weeks ago and my switch happened yesterday. I have lived in this house since 2007 and the electricity has never tripped. We had an extension in 2010, so the side of the house is still working okay. It’s the original house that has tripped. Thank you

I am finally getting some joy with OVO and have an appointment to replace my THTC complex meter with a smart meter. Old meter is PAYG and new will also be PAYG as I have been told I cannot go to direct debit account until new meter is in. I live in Perthshire and have old style night storage heaters (rented property so can't change them) and immersion for hot water. When arranging my appointment I was told I had to choose a tariff pre install and, being utterly bamboozled and frustrated at the time, I chose economy 9. I now believe economy 10 may suit me better but have been told this would need me to change the appointment date, I don't understand why that would be the case. I was also told that I could change tariff at any time after the install which made sense to me but puts further questions in my head as to why a different appointment date would be needed to install economy 10 rather than 9 as currently arranged? Can anyone help out with this? Is there any difference in the meter type that would be put in?

Updated on 22/01/25 by Abby_OVO We’re currently looking for OVO customers who’d be interested in taking part in a Trust Centre Swap Out (TCSO) trial. The trial will hopefully allow us to swap your standard smart meter comms hubs with a new one without needing to exchange/replace the entire smart metering system within your home. In the future this capability will help us to exchange and replace existing comms hubs with newer dual band and 4g variants to overcome in-home challenges associated with poor or low signal. By taking part in this trial, you'd help us on our journey to make energy better for people and the planet, by reducing the waste and the time required on site to resolve problems with our smart metering equipment. What is a smart meter comms hub? A comms hub connects smart gas and electric meters to a secure network and creates a HAN (Home Area Network). This allows your smart meters and In-Home Display to connect to each other. Dual Band comms hubs use multiple frequencies to increase the coverage of smart meters. It can help push the signal further in buildings that may be difficult to reach. This allows us to be able to communicate with your meters better. To be able to take part in this pilot you need: A SMETS2 Electricity meter that is sending remote readings that are being used for billing What happens on the day? An engineer will arrive at your home and conduct a network signal check. If the signal check is passed, they’ll exchange the comms hub and wait for the HAN to reconnect. There will be no interruption to your power and we should not be on site for longer than 90 minutes. If the new comms hub fails to reconnect our Engineer will remove and replace the entire smart metering system to ensure that you are left with communicating meters. This will mean your supply will be interrupted , if you're reliant on any medical equipment, please speak to your engineer before shutting off your power. As this is a trial we do have to let you know that there is a chance that this could happen, but we hope it’s unlikely. This won't impact your energy supply and will be done on the same day. If you have any further questions, please feel free to comment below.

My home is in an area where smart meters do not communicate with the WAN. All the EV tariffs I can find state you must have a smart meter to be able to get the tariff. However, my husband read somewhere that it is possible to use an OVO compatible smart charger to access OVO Charge Anytime because the charger can send charging data directly to the owner's OVO online account. Can anyone confirm this is true? We really need to access an EV Tariff without having a working smart meter.

Hi there, I appreciate this has probably been asked and answered many times, but I've just topped up my Ovo card, inserted into my meter and the gas valve hasn't opened. There's £58 on the meter, the meter says ON B3, but I've got no supply. This hasn't happened before, it usually opens after a few seconds. I was directed by the Chat Bot to call 0800 111999 and they hung up on me. I'm working a late shift tomorrow and I'm not going to be able to get anything done now until after Christmas. It's quite an old meter. I've attached a photo of it. Is there a procedure to get the gas valve to open? Thanks. Chris

Hi There, Bit of an odd one here. Used gas last night as per usual no problem but came into house early tonight (23rd) and no gas throughout house. Checked with neighbours and their supply was ok so tried to contact OVO but it was shut. Went outside to check gas meter and the display was blank so in desperation turned off stop valve and pressed the red and black buttons several times and opened the valve again. Eventually the display lit up with the message "opening valve " and then the display returned to a normal setting. I went back into house and the gas supply was as back. Is this normal as I know electricity trips but gas and is it likely to happen again and is it safe. Any explanations would be great Thanks in advance

“please wait a few minutes whilst we finish connecting your vilkswagen to charge anytime” the few minutes are not ending. Any idea why this is stuck at this page

My smart meter appears to have stopped sending data/readings to Octopus as of 10 days ago. It was installed 5 years ago and always worked fine. The WAN light still flashes every 5 seconds so I cannot understand why it isn’t communicating. Octopus have suggested an engineer attend to conduct a “power cycle” but this won’t be for another month. Can anyone explain why this would not be communicating data and if there is anything I can do about it? And if there is anyway to ensure meter readings data is captured to prevent me being charged a flat rate instead of the Octopus smart rate (I’m on Intelligent Go). Thank you

I am trying to set up charge anytime , I get to the end where you confirm and I receive an error message stating they couldn’t connect my ev charger, my charger is online any ideas where I’m going wrong ?

Hello! I own a Mitsubishi Ecodan 14kW and the display shows ‘INVALID’ when selecting Delivered Energy. It runs ok, it records Consumed Energy. I remember that in the past the section showed some calculated values. Please see the right column, the second icon with battery with value 4321kWh. I have all the sensors, including external boiler (that did never needed to start) Can anyone advise there to look ? A picture from the book, just as an example is below. Thank you in advance for any suggestion

we have gas central heating controlled by standard thermostats with heating timers. since our smart meters were installed on friday our heating will not go off, its ignoring the timers and thermostats, its costing a fortune. any help gratefully received.

I have topped up £100 on the 5th December, paying back emergency credit leaving £76 on my meter. Now today is the 8th December with only £9.87 left. I live in a 2 bedroom flat with one child. I have not used my cooker nor did any washing this week and my heating has been on low. What on earth is going on OVO? when I call and ask for temporary credit, I have to pay it back putting me in more debt. Why? I do not need need this kind of stress. OVO you have already sent an engineer out to test my meter and claim there is no faults on my meter but looking at my spending I believe there is. I am fed up and frustrated. At this point, I'm lodging a complaint with my citizens advice bureau and I am demanding answers or my money back because this is ridiculous. This is not the time to be playing with money during this winter season.

Feel like I have left high and Dry, Surely a Charger is expected to last more than 3 years 9 months?? My Indra charger stop working Suddenly at 10pm on a Sunday night, It has power and Internet and when I plug the charger into the car it starts charging but on the Web Platform it says its charging at 0kwh, it then stops all together after 10 minutes. The car thinks its charging as its flashing Green Light but the actual charger is not getting the Electric to the Car, so I tried boosting because I need to charge the car! Same thing happening its not actually charging but thinks its charging. Reported this to Indra and because I am out of warrant by 9 months I have been basically told its my problem and there is nothing they can do, personally I don't think they know what the problem can be. Support is non existent and it was me chasing them to try and resolve my issue, would anyone have any ideas why this charger is not sending the electric signal to my car? The problem is not my car as I have charged this publicly recently and all is fine. I am left with a de commissioned charger after 3 years 9 months, poor poor support in my eyes and a very expensive problem, never using Indra again after this.

When I first moved to OVO, I didn’t have an IHD, but now that I do, I’ve figured out why my usage seemed so strange. I have an electric boiler, and I’ve noticed it uses electricity even when I’m not using hot water or heating. Sometimes it runs for hours, and other times just for about few minutes. The usage varies between 3kWh and 6kWh. Is this normal for an electric boiler, or could there be something wrong with it?

On the Tado website it looks like there are two versions of the Wireless Smart Thermostat Starter Kit V3+, one with OpenTherm and one without. Does anyone know if the one that Ovo are selling is the OpenTherm version or not? Thank!

When I first started charging using the Kaluza web app I completed a section “Profile progress” under the “More” section. Since then this section has always been marked as complete(100%). However, I’ve just looked at it today and it shows as 66% complete. The section that is incomplete is “Tariff details” and when you go to it you see what you expect - “Charge anytime”, with a link to the account and a boost warning . No problem I thought I’ll fill it in again, but you can’t, there is no means to feed it back. Anyone else have this issue or is it just my machine?

Ok, we bought this small semi detached property 2 years ago and noticed our meter and trip switches were in a different location to next doors. There does not seem to be any large sealed fuse before the meter/switch board or if there is one, the board would have to be removed to access it, all whilst the unit is live. This came to light last year when we applied to OVO for a Smart Meter to be installed, engineer came out, had a look and said it could not be done as no access to said sealed fuse and tha would need the transmission company to sort that out, OVO were to apply for this but we have heard nothing since 2023, can anyone advise what to do next, there is a sticker on the board from SSEB dated 1990 so a long time before we moved here.

Hello, I have been quoted by SSEN for an upgrade to my current supply. I am currently using a single phase to an 100 amp. They have offered a split phase supply 40kva to a 100amp. However I would obviously need a new meter. OVO don't seem to support a split phase supply? Could this be used on a 3 phase meter?