I have just taken delivery of an R5. I have been using the OVO Charge App to smart charge my Skoda Elroq with great success. I have added my new R5 to the OVO Charge App using my MyRenault credentials without error. So far everything looks good. I plugged in the R5 to my “dumb” charger and the charge started straight away like it does with the Elroq, however the OVO Charge App never sees the R5 as being plugged in and therefore (I’m guessing) never tries to control the charge. Anyone got any clues as to what is wrong?
Answer
Renault 5 E-Tech not smart charging
Best answer by salerio
Updated on 04/12/25 by Ben_OVO
My issue is sorted, turned out to be an issue with the Renault back end. I had to sync the car again with the servers. Since I did that I have done two successful Charge Anytime charges. Both worked perfectly
Renault’s contact details can be found here: https://www.renault.co.uk/contact.html
+1- Plan Zero Hero
Hi
My sneaking suspicion is that the team might need to dig the logs for this.
Could you give them a call on 0330 175 9678 in the morning please? They’ll take a look for you!
Hey
Sorry to hear this, though I’m glad to see Blastoise186 has already stopped by with some helpful advice.
I’d definitely recommend getting in touch with the Charge Anytime team about this so they can take a look and try to resolve any issue they can spot. You can also reach the team via webchat or email:
Do let us know how you get on.
I have same issue with Renault 5! Ovo charger says scheduled charge will start at a given time but does not activate! Last night I managed to get it to charge by reconnecting charger plug and pressing the button next to charger socket to inactivate the R5 charging programme! I think the car is blocking the ovo scheduled charge. BTW I have not programmed the car with a charging schedule
Hey
If you’ve not also already been in touch with the Charge Anytime team, it’ll be worth checking in with them directly for the same reasons so that they can take a look on their side at what may be happening.
Hey
Sorry to hear this, though I’m glad to see Blastoise186 has already stopped by with some helpful advice.
I’d definitely recommend getting in touch with the Charge Anytime team about this so they can take a look and try to resolve any issue they can spot. You can also reach the team via webchat or email:
Do let us know how you get on.
Do let us know how you get on.
Morning
Have you managed to get in touch with our Charge Anytime yet?
We’d appreciate it if you keep us updated as to how you get on!
Updated on 04/12/25 by Ben_OVO
My issue is sorted, turned out to be an issue with the Renault back end. I had to sync the car again with the servers. Since I did that I have done two successful Charge Anytime charges. Both worked perfectly
Renault’s contact details can be found here: https://www.renault.co.uk/contact.html
I suspect there was a general problem with the Renault servers/app as other owners seem to have had some different issues.
I must say - I do like the look of those new Renault 5’s - reminiscent of the Lancia Delta I think.
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