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537 Topic threads
C
Carbon Cutter*
cypherCarbon Cutter*
Posted in Smart meters
Need help setting solis inverter, it won't stay on over night even thought it's set to the 24hour function?

I have a solar inverter installed with acrel dtsd1352 smart meter connected at grid site, however when i choose the consumption monitoring option from the inverter, the app stops showing me the load, import and export information. The inverter also turns off during the night even though i have the 24  hour function enabled. The only fix i have found is choosing the meter in grid option instead. However the load shown now is actually the average power across the 3 phases and hence shows wrong values of export as well. Why is the consumption monitoring option not working as intended, and is there a way i can connect the dtsd1352 meter to soliscloud?

2816
BPLightlog
Plan Zero Hero
3 months ago
NotQuiteAlice
Carbon Cutter*
NotQuiteAliceCarbon Cutter*
Posted in Smart meters
Constant Blue Light on IHD Malfunction or?

We have recently moved supplier and have electricity on a credit tariff and our gas on PAYG. Usually the meter will show the standard three usage lights Green/ Amber and Red to show our energy usage, but all of a sudden it has lately being switching to a solid blue light (see image below) and the only way to return it to the standard usage lights, is to reboot the IHD, but his only works for a day or two before the blue light comes back. Is this a fault with the IHD? As you can see, it is still the same IHD that came with the original smart meter that we had installed (and still have) when we switched to a smart meter with our old supplier   

28187
Shads_OVO
Community Moderator
3 months ago
H
Carbon Cutter*
HadmbesCarbon Cutter*
Posted in Smart meters
Smart meter daily usage doesn't match IHD

We have the smart meter installed few months ago, I always keep an eye on the cost of the electricity we have used by midnight till the meter switch off automatically, it not matching with the daily usage in the BillsI do consider the standard daily charge which is: (00:64P)to be honest I did switch everything off all day and night in the house, still £2:35   ???Also, Is the VAT included or excluded on the displayed cost of electricity, if excluded is it 5% ?if it is 5%  still not matching.    

926
Shads_OVO
Community Moderator
3 months ago
A
Carbon Cutter***
AngefCarbon Cutter***
Posted in Smart meters
Why am I unable to get hot water after smart meter install on economy 10?

Had a smart meter fitted Monday put my water heater on 1 to 4pm and no hot water 

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A
Carbon Cutter***
3 months ago
M
Carbon Cutter****
Martin2024Carbon Cutter****
Posted in Smart meters
200 amp single phase smart meter, can OVO do this?

We have a single phase 200 amp supply, which supplies several, all electric, holiday let cottages in Snowdonia.Our current supplier (and previous supplier too) wouldn’t listen to me and when they came to install our smart meter, sent out a normal engineer with a simple 100A meter.The first supplier said they couldn’t help us so we moved to Octopus, who after their failed installation have now given us the run around for the past 5 months. They tell me that they can install a 200A smart CT meter, that will give us access to the agile tariffs that we’re after, but that an external company has to do this (SMS) and that they have no free appointments in our area for the foreseeable future!If we moved to OVO would they be able to install us a 200A CT smart meter? I have read other informative threads on this forum, but they refer to polyphase or 3 phase supplies.Thanks in advance  

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Emmanuelle_OVO
Community Manager
3 months ago
S
Carbon Cutter*****
SteveUKCarbon Cutter*****
Posted in Smart meters
When will RTS meters stop working?

The Radio teleswitch (RTS) shutdown FAQ seems to say that the RTS meters may stop working at the end of 2023 (which is now less than 3 months away).  Is this correct or has the date been extended?  We have an RTS meter and are on the Superdeal tariff but have had no communication from OVO about this or what is happening.  Should I be worried?

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Blastoise186
Plan Zero Hero
3 months ago
N
Carbon Cutter***
neilmclCarbon Cutter***
Posted in Smart meters
Change of profile class prior to smart meter request?

I currently have a non smart, digital electric meter with day and night readings, albeit with a single rate. I’m about to request a smart meter and have been advised that if I want to only have to deal with a single reading I need to get my profile class changed from “02” to “01”. How do I go about getting this done and what order do I follow, eg, get the smart meter installed first then request the profile change or request the profile change first (or at the same time as getting the smart meter installed)?

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Emmanuelle_OVO
Community Manager
3 months ago
L
Carbon Cutter*
LozzaCarbon Cutter*
Posted in Smart meters
Replace Prepaid (PAYG) meter for standard/smart meter

I am in the process of purchasing a house that has prepaid/PAYG meters for the gas and electricity. What it the process to have these replaced for a standard/smart meter.

1109
Emmanuelle_OVO
Community Manager
3 months ago
A
Carbon Cutter*****
AngieMcCarbon Cutter*****
Posted in Smart meters
Who to contact to have a single meter installed instead of two meters (getting rid of storage heaters)

Hi, I’m having terrible trouble with OVO. Only went with them as the previous householder used them.Firstly they didn’t set up an account when I phoned when first moving in - wondered why my direct debit hadn’t gone through weeks later. No record of my phone call, giving bank details, agreeing tariffs etc. Secondly they organised a new Smart meter last week and cancelled the day before as they can’t do it as I have economy 10. Nice guy phoned to explain that the customer care team don’t know what they are doing when it comes to accounts with two meters. That’s very true. Thirdly, I phoned today to ask for the ‘third party’ to come and fit a single meter (as the guy last week explained I should ask for) and after 20 mins the customer adviser didn’t have any idea what I was talking about. She said I had to phone DNO?, wouldn’t explain who DNO are and then cut me off. Please help! OVO is driving me bonkers :) 

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Blastoise186
Plan Zero Hero
3 months ago
J
Carbon Cutter****
JamesBCarbon Cutter****
posted in Smart meters
Installation of a CT 200/5 smart meter for a residence

We have built a new house and when it started out SES were our supplier. They specified 3 phase power at 200amp per phase requiring a CT 5 meter. Since the 26th March I have been unsuccessful in having one installed because a DO142 Flow form has not been submitted to the contractor who install this type of meter. Even the Advanved Resolution Specialists have been unable to get one issued or get any feed back from the Metering Team who supply the Flow instructions. Has anyone else encountered this problem and found a solution? My email to the Ops Director has gone unanswered. 

22118
Chris_OVO
Community Moderator
3 months ago
H
New Member***
HiggyWiggyNew Member***
Posted in Smart meters
EDMI GS60-B meter with odd message? Has it not been 'commissioned'?

The meter EDMF GS60-B is locked on this message  “Performing Key Establishment”??Nobody seems to know what this means??Any help will be most appreciated. Henry.

1173
Emmanuelle_OVO
Community Manager
4 months ago
Nukecad
Plan Zero Hero
NukecadPlan Zero Hero
posted in Smart meters
"Top-up Rejected" message, but I'm not on pre-payment so haven't attempted any top-up

I just noticed my IHD screen was lit up, so went over to have a look and found this message: Which is a bit of a surprise as I'm on the 1-year Fixed Loyalty plan and pay by Direct Debit.So of course I haven’t tried to make any kind of top up, and I don’t see how it’s even possible that anyone could make a mistake and try to top up my not-prepay meter?I will note that my DD was due yesterday so being a Saturday it won’t be taken until Monday, but that happens now and again and I’ve never had such a message before.Once I had closed that message there was no sign of anything else unusual anywhere on the IHD.Is anybody else getting strange messages today?

1213
Chris_OVO
Community Moderator
4 months ago
H
Carbon Cutter***
hwrightCarbon Cutter***
Posted in Smart meters
Upgraded smart meter not working correctly

I moved into property with all electric which had Smart meter 1 and economy 7 rate.Smart meter was upgraded to a version 2.I believe this was eventuallycommissioned two days later however since being fitted has not worked correctly.Instead of getting 7 hours off peak to heat water and storage heaters it comes on for 10 mins.I know this as boiler had been checked out and the boiler company tested how long off peak was being supplied.Ovo say its on the correct rate.This had been going on for nearly two weeks and despite an escalated complaint still getting no further forward.No one appears to understand what the issue is.Can anyone help.Thanks  

27010
Firedog
Plan Zero Hero
4 months ago
F
New Member***
FlindyNew Member***
Posted in Smart meters
Kaifa M120 displays Rates 1 and 2 for Economy 7, OVO are invoicing the 2 rates separately but IHD3 only shows 1 rate

Kaifa M120 displays Rates 1 and 2 for Economy 7 Metering, OVO are invoicing the 2 rates separately but IHD3 only shows 1 rate? How can I see both rates on my IHD3 as I was told I would?  Can anyone help?

3834
Blastoise186
Plan Zero Hero
4 months ago
J
Carbon Cutter****
jacobdaviesCarbon Cutter****
Posted in Smart meters
Lights flickering throughout flat since Smart Meter installation

Hi there, I had a smart meter installed about a month ago. In the last couple of weeks the lights in the apartment have started flickering, particularly when power-hungry devices (e.g. kettle, microwave) are used. Over the last week or so this has got worse, and now occurs even when no appliances are in use. An electrician came today and couldn’t find any potential causes, but isn’t allowed to look inside the smart meter because it’s property of OVO. I contacted OVO this afternoon and they’re not able to send anyone out to resolve this worsening issue for the next 3.5 weeks.  Is this issue common with smart meters? Are there any potential solutions to this in the short term?Many thanks!

257335
R
Carbon Cutter*
4 months ago
P
New Member***
PAA733New Member***
Posted in Smart meters
Does anyone know if this type of polyphase meter performs a vector sum of all phases such that the net consumption is billed to me?

We are currently on a 3-phase supply with OVO and use all three phases (Ground source heat pump on all three, house on L1 and outbuilding on L2). Ovo metering team cannot yet fit a polyphase smart meter in this area I’ve been told and we are on a Elster A1100 3-phase meter installed 4 years ago. We also have a small solar array on the house roof with a single phase inverter connected onto the house phase (L1). it is not a very large installation, producing just over 10kWh a day, and has no battery to store any unsed production - we currently give it away for free to the grid(!) QUESTION - Does anyone know if this type of polyphase meter performs a vector sum of all phases such that the net consumption is billed to me. (ie can I be producing a couple of kilowatts of solar on L1 and using the same or less on L2 and not see the meter reading increase? I don’t like the thought of giving away electricity for free, but the economics of adding a battery (and space required) plus the lack of a

956
Shads_OVO
Community Moderator
4 months ago
M
New Member***
MiguelAlabamaNew Member***
Posted in Smart meters
Why are my solar panels causing my electric meter to run backwards?

We have solar panels installed and our electricity meter is running backwards and are unable to have a smart meter installed as there is no mobile signal. we have contacted Ovo a twice to report that our meter is running backwards but haven’t been able to get a clear response from them. It’s clear that we need an export meter fitted. But how will this work practically? Will our Ovo account give us the ability to input the reading from our export meter? Who can we get to install one? Thanks

8124
Abby_OVO
Community Manager
4 months ago
T
Carbon Cutter*****
TD12345Carbon Cutter*****
Posted in Smart meters
ex ovo to octopus - after meter clarification

i left ovo for an EV plan at octopus. - meter worked at first then stopped, same old prob and I know im one of thousands who are going around in circles with dumb meters.    Ovo installed mine and it only worked for a few months - as soon as i moved to Octopus Go and they needed half hourly readings it started to go wrong.   Without boring you to death - I have had 2 engineers, many phone conversations with many diff staff, no notes ever made, and i have been waiting for someone to site visit to see if i could get a T3 Aerial, which i have found out since, are very rare indeed.Both engineers have said i need an aerial because of where i live, reception isnt good at all.   i have been awaiting my final 45 days for someone to contact me, then im told infact after more investigation in i dont need an aerial now, but another engineer who will come and reboot my meter.  I have just about given up and will send manual readings but means I cant get a cheaper plan for my car.Does this sound ri

1433
Shads_OVO
Community Moderator
4 months ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters
Second generation (S2) Aclara smart meter health check (SMHC)Tutorial

Updated on 16/07/24 by Emmanuelle_OVO: Your guide to the SMETS2 Smart Meter Health Check (MHC)  If you think there might be communication issues with your SMETS2 meters, we’d recommend checking out the advice given in the following topics first:   Still having communication difficulties? A Smart Meter Health Check (SMHC) can help diagnose things. Carry out the checks below - and submit the answers directly on this online form. It goes straight to the right team! If your Secure Liberty SMETS1 smart meter is having communication issues, find the SMETS1 Smart Meter Health Check here.   The SMETS2 smart meter health check  Ready for the questions? Let’s do it:  What are your smart meter serial (MSN) numbers? Where to find them?  You can find them directly above the barcode on each meter.  The MSN for an S2 electricity smart meter can be found near the meters barcode above the display. The Aclara version of the S2 will start with either 17M, 18M, 19M, 20M, 21M or 22M (depending on the year

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J
Carbon Cutter**
4 months ago
Transparent
Carbon Catcher***
TransparentCarbon Catcher***
Posted in Smart meters
OVO SMETS2 (S2) Smart Meter installation - Member GuideTutorial

Updated on 11/07/24 by Abby_OVO Having a new smart meter installed is something which most customers only experience once. This topic shows what the process involves and highlights particular issues with the newer SMETS2 meters which OVO started installing widely in March 2019.You must be present for a smart meter installation. The Engineer needs access to the house, even if both gas and electricity meters are in external enclosures. There is an initial survey of the state of gas appliances and your electric consumer unit. Photographs are taken and any gas boiler is turned off.The electricity meter is usually changed first. The Installer is permitted to snip the seal on the main fuse and can reseal it without needing to call your Distribution Network Operator (DNO). Here my SMETS2 meter is indicated with a red arrow. This one is made by a US Company called Aclara. It has two buttons marked A & B rather than the keypad of the earlier SMETS1 meters, which were manufactured by Secure.

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W
New Member*
5 months ago
U
New Member***
UvpurpleNew Member***
Posted in Smart meters
Improving marketing emails eligibility

Is it possible for OVO to cross reference there marketing emails.I receive mails highlighting the benefits of a smart meter all the time.I would like a smart meter but do not live in an area that can support them (no signal apparently) But OVO also tell me that I can't have a smart meter, So one system is sending out spam emails that don't need to be sent which another system knows are useless to me.… Anyway do you think it's possible they could make good use of the data?

503
Blastoise186
Plan Zero Hero
4 months ago
G
Carbon Cutter*****
GrumpyTruckerCarbon Cutter*****
Posted in Smart meters
Intermittent DCC connection, third party apps like Ivie and Loop lost connection to my data for months? What should I do?

First a bit of background:My original smart meters' communication effectively died last year, so OVO replaced them with new ones. Since then OVO have been getting my readings reliably now for about a year. However, third party apps like Ivie and Loop effectively lost connection to my data for months. Ivie finally came back a couple of months ago but has disappeared again, MIA for the last month. Loop has never regained connection to my meters' data.I've seen somewhere on here (?) that the connection to OVO doesn't rely only on the DCC connection. But if these things aren't talking to the DCC reliably I'm going to be kind of stuck if I ever wanted to move away - especially with the news about OVO's refinancing and possible full sale. Does anyone know the best number to call / department to speak to to get this looked into and maybe even have them replaced again if they're failing yet again? Obviously SOMETHING isn't right and to be honest it's getting a bit annoying now, especially sinc

1224
G
Carbon Cutter*****
4 months ago
J
New Member***
jjwiuuNew Member***
Posted in Smart meters
1.9 kWh daily usage but everything disconnected?

Hello, we live in a big house that has been converted into 3 flats. We are electric only and just started to move in. I have noticed that there is a daily usage of exactly 1.9kwh. It is spread equally throughout the entire day and I have no idea what is causing this. I have tried to turn the main switch off in the fuse box but it makes no difference. Any advice would be very appreciated. Thank you.

1227
Emmanuelle_OVO
Community Manager
4 months ago
R
New Member***
rob wNew Member***
Posted in Smart meters
Kaifa MA329B 3 phase meter - what does the J symbol mean ?

Hi All,I recently had a 3 phase SMETS2 meter installed - a Kaifa MA329B.I have solar PV panels on the roof and previously found it useful and easy to look at my ancient meter with a wheel to determine how the PV was doing. i.e. The wheel would obviously be stationary when I wasn’t importing any electricity.With the new meter it seems not so easy to determine whether I’m importing or exporting at any given moment. I’ve noticed on the right of the LCD screen a “J” symbol with an arrow next to it. The arrow points in one of 8 directions, but I think when I’m steadily importing electricity, the arrow is pointing Right → and when exporting it points Left ← .Am I correct in the above ? Any idea what the other 6 arrow positions mean ?Thanks, Robbie.

3867
Emmanuelle_OVO
Community Manager
4 months ago
D
New Member***
DarthtraderNew Member***
Posted in Smart meters
My smart meter installation was aborted due to asbestos - What should I do next?

Himy smart meter was being installed Friday but the engineer failed it and said it has an asbestos backboard behind the meter.…I am not sure it is. I have a digital meter which would be fairly new? I’m not sure they would have fitted that meter to asbestos… any ideas? 

1261924
Emmanuelle_OVO
Community Manager
4 months ago

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