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Smart meters

All about smart meter installations, compatibility, plus how to get the most out of your smart meter and In-Home Display

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F.A.Q.

All your frequently asked questions about smart meter reading schedules

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Smart Meters and In Home Displays - Topic Hub

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553 Topic threads
A
New Member**
AlanMoleNew Member**
Posted in Smart meters
I've just moved into a property supplied by OVO but there's no IHD, can I get a new one?

Thinking of joining OVO. Will if requested will they supply a IHD with my account?Regards

5978
Abby_OVO
Community Manager
3 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Smart meters
All your frequently asked questions about smart meter reading schedulesF.A.Q.

Updated on 13/02/24 by Emmanuelle_OVO: What is a smart meter reading schedule? When you get a smart meter, you can choose from 3 options for how often it sends meter readings to us. These options are half hourly, daily and monthly. How does this affect my live billing? The traditional way of getting a monthly or quarterly statement can make it harder for you to feel in control of your energy costs.  With half hourly or daily meter readings, you can see how much your energy use has cost every day. You can also keep track of your balance throughout the month, instead of waiting for your monthly statement.  Want to take a closer look at your usage? Check out this topic:   We can only work out your accurate charges whenever we receive a meter reading. So live billing works best if your smart meter schedule is set to send us readings either daily or half-hourly. We’ll then update  your balance every day based on your actual usage data. You can find out more about live billing in this handy

16525
Firedog
Plan Zero Hero
3 months ago
T
New Member*
tedNew Member*
Posted in Smart meters
Can I have a smart meter with an Economy 7 plan?

When I last spoke with OVO I was told a smart meter could not be fitted as we were on Economy 7 dual rate tariff. I am now being bombarded with emails and phone calls from OVO trying to get me to have a smart meter. Has the situation changed, can I now get a smart meter and keep my Economy 7 tariff? If not, and OVO do have my records, why do you keep asking me (and presumably everyone else on Economy 7) the same question over and over again?

1468476
Shads_OVO
Community Moderator
3 months ago
M
New Member***
MinimarkleNew Member***
Posted in Smart meters
DCC are not receiving electricity data from a SMETS 2, Landis+Gyr E470 Smart meter/hub

I am impressed by the level of knowledge held by OVO Energy forum members. I was hoping to get advice about the lack of data communicated to the DCC.  I moved to an EV tariff with Octopus Energy on 24 November 2022, but they have not been able to receive information from the Landis+Gyr E470 smart meter/hub since that date.  The SMETS 2 meter was installed by EDF at the end of October 2022 and I moved to Octopus Energy within a few days (fixed tariff with EDF was ending at the end of November 2022).  For the first few weeks of November, when I was on a standard tariff with Octopus, I believe that electricity and gas data was being received via the DCC.  After contacting Octopus on a number of occasions, I was offered a “power-cycle” visit by an engineer.  This was completed on 6 February and within two days, apps such as Hugo, Loop and Bright were able to display electricity/gas data.  Surprisingly, Octopus could still not obtain information from the DCC.  This situation changed after a

268921
Shads_OVO
Community Moderator
3 months ago
J
Carbon Cutter*
JazzCarbon Cutter*
Posted in Smart meters
Should I fix in? & do I have to get a smart meter if so?

I am thinking of choosing a fixed tariff but want to know if having a smart meter is compulsory with a fixed rate product, ideally I don’t want a smart meter?

95727
Shads_OVO
Community Moderator
3 months ago
T
Carbon Cutter***
TracyB
Posted in Smart meters
removal of old bulky meter

I have smart meters in for both gas and electric, they left the old meters in, is it possible to get the bulky ones removed and leave the smart meters in as don’t want to be disconnected, would just like the old ones out 

12111
Shads_OVO
Community Moderator
3 months ago
L
Carbon Cutter****
lp_lndnCarbon Cutter****
Posted in Smart meters
Trouble with in home display it say's 'searching for smart meter'?

My IHD stopped working 3 days ago. When I turn it on its stuck at "searching for smart meter" screen. And don't want to display any more information. My online account also stopped on 3 days ago balance. But the smart meter itself is working and shows the actual balance. Pls help me. What can I do?

32222
Shads_OVO
Community Moderator
3 months ago
L
OVO Staff
Laurence.H_OVOOVO Staff
Posted in Smart meters
Moving a semi concealed gas meter to wall mounted smart meter

Hi,I’ve got a smart appointment booked and have ask for the engineer to replace my current semi concealed, traditional gas meter with a wall mounted smart meter. I have a few questions which I couldn’t get answered when booking, and wondered if anyone here might know…The meter is in a raised plant bed (which I’m removing) outside directly in the middle of the house. I’d like to move it a foot or so to the right so that it’s not so visible. Will the engineer be able to move it slightly without the transporter being involved? As the meter is going from semi concealed to wall mounted, will I need to have purchased a new meter box before the appointment? Will the engineer be able to fit this for me? What size will the meter box need to be to ensure the new meter fits?thanks so much for your help

1456
Nukecad
Plan Zero Hero
3 months ago
G
Carbon Cutter*****
grumpy235Carbon Cutter*****
Posted in Smart meters
Smart meter gone "dumb" again

My meter went "dumb" a few days ago see usage screenPhoned help line on 27th August and young lady I spoke to was unable to get a reading when she tried, unlike the previous time this happened in early August when it was successful and things returned to normal.She went off to consult and it was concluded that as I have all 3 lights flashing at the correct frequency then I would need an engineer to visit and this is booked for next week.Going on past experience, I am not so sure as I checked online this morning and “Home Page” now hasClicked on the meter reading link and I getSo I am unable to enter any manual readings as this part of the application seems not to be aware of the lack of readings. I had this before when bill production managed to switch me to monthly readings some how and this was fixed by one of the moderators raising with I guess 2nd/3rd line support.I wonder if a moderator can raise this with their support as it would save an engineer visit and again from previous ex

26617
Firedog
Plan Zero Hero
3 months ago
M
New Member***
MarkNew Member***
Posted in Smart meters
My gas smart meter needs to be 'commissioned' - What does this mean?

Hi, I had a smart meter system installed just over a week ago. A few days later it was apparent that the gas meter was not connecting via the HAN (no readings on IHD, pressing 0 on the meter displays "Commission?"). I called OVO and was told a Lowri-Beck engineer would be in touch. I called again the other day and was told this could take up to ten working days as I was on an "ad hoc" list. What does this actually mean? The CSA I spoke to wasn't very clear. I'm very annoyed by this. I took time off work to have the meters fitted and now I'm having to wait for an engineer to call me at a random time to arrange an appointment to come and fix a pairing issue. Everything in your organisation assumes everything will go right first time. If something goes wrong the customer is basically ignored and palmed off with "don't call us, some contractor will call you....". Your advisor helpfully told me I could still submit gas readings by reading the meter. Great! Just like I never bothered to tak

4709238
Shads_OVO
Community Moderator
3 months ago
B
New Member*
Bill HalfordNew Member*
Posted in Smart meters
Can OVO install a smart gas meter in our Actaris dumb gas meter semi-concealed box?

Is OVO definitely able to install a SMETS2 gas meter in place of the existing dumb meter in our semi-concealed Actaris undergound box (photo enclosed)?Our Actaris semi-concealedbox looks to be similar to this one:https://www.gasequipmentdirect.co.uk/product/national-grid-transco-brown-semi-concealed-gas-meter-box-430-x-480-x-330mm/?campaignid=11814343651&keyword=zmisc0460z&gad_source=1&gclid=CjwKCAjwxNW2BhAkEiwA24Cm9LHlIvQ-XaFxfg0CuKyXAf2AT--OAF_mU7PqsOWRdpC2BTz1Cq484BoCspoQAvD_BwEOur current meter sits in an underground space within the box of width 240mm length 280mm.  The present dumb meter itself is approx. 300mm in height.OVO Energy states typical dimensions of SMETS2 gas meter is width 235 height 262 diameter (?) 167 (mm) so I do not understand how that would fit in or how we would be able to read the volume of gas used on the front of a smart gas meter (such as a Flonidan/Honeywell Gas meter) itself.   Would OVO supply a meter on which the reading could be seen from

685
Blastoise186
Plan Zero Hero
3 months ago
G
Carbon Cutter*
GirtsB.Carbon Cutter*
Posted in Smart meters
Need help!

This morning I has been shocked with email from OVO energy,  : I’m [Removed by Moderator], a billing agent here at OVO. I’m getting in touch today to let you know that because of an error on our system, your bills were missing some charges. I’m very sorry about this. So, at 13/02/24. new smart meters has been installed at property as previous meters , as I been told, was too old and they did not send usage info to smart display and my bills were issued by estimates, which appeared later were not too wrong.After meters has been installed, I was monitoring our household energy consumption very carefully every day as I was all about to optimize it as much as possible.  Average usage of electricity in our property is about 10 kwhr daily, in average month it comes out as 310 kwhr. I did not noticed any excessive usage spikes as we using the same appliances for many years, such as PC, telly, fridge etc. So, I was happy, that I can see current usage of energy and I can track any device separa

2467
Shads_OVO
Community Moderator
3 months ago
R
Carbon Cutter****
richard1966Carbon Cutter****
Posted in Smart meters
In home display not showing gas and was fitted 4 days ago

had 2 new smet 2 meters fitted on 28/08/24 electric showing but not had been 4 days now still not showing gas can you tell me why it is a chameleons

511
Firedog
Plan Zero Hero
3 months ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in Smart meters
Product Recall: AltHAN Devices

Hi!This is an important announcement. Please note that it has been written by a Forum Volunteer and is his personal views. This announcement was not vetted by OVO prior to posting due to the need to ensure your safety which takes priority.What’s wrong?@Blastoise186 has been informed by his industry contacts that there is a fault with the AltHAN Devices used in a small number of installs. The nature of the fault is that the device becomes dangerous if anything else is plugged into it. This ONLY affects you if you have AltHAN - if you’re NOT using this e.g. you’ve got a Dual-Band Comms Hub, you’re NOT affected.The nature of the fault is that the Earth Pin on the Plug-Through Socket isn’t working properly. The device itself is safe as long as you don’t plug anything into the socket on the front.What should I do?If you have an AltHAN Device and you have anything plugged into the “plug-through” socket, PLEASE TURN THAT DEVICE OFF AND UNPLUG IT IMMEDIATELY. Once you’ve done so, please reach

59916
Blastoise186
Plan Zero Hero
3 months ago
S
New Member**
SmudgershaneNew Member**
Posted in Smart meters
Can I get my smart meter removed and replaced with a traditional meter?

As it's not law to have a smart meter,can anyone tell us how to get them removed for a traditional meter,any ideas Tim ?

3259769
Emmanuelle_OVO
Community Manager
3 months ago
L
New Member**
lm144New Member**
Posted in Smart meters
Smart meter not sending reads + IHD not connected?

Hello, I have been living in this flat for a couple of months and so far there have been no issues with the smart meter and the IHD until this long weekend.I have a Landis+Gyr E470 SMETS2 and a Geo IHD here. They look exactly like the pictures here (without the gas meter):A few days ago I noticed the clock on the IHD became 15-20 minutes slower. Yesterday it showed something like “no data” so I power cycled the IHD and then it is stuck with connecting to the meter. It is reporting the 22-0 and 28-2 codes when I check the status.I checked the comms hub and the SW, WAN and HAN lights are flashing every 5 seconds but OVO is not receiving the reads and is asking me to manually enter them.May I know is there anything I can do on my side before reaching the support? Thank you!

1274
Emmanuelle_OVO
Community Manager
3 months ago
WeeMarky
New Member*
WeeMarkyNew Member*
Posted in Smart meters
How do I get an updated IHD?

Good Afternoon, I am looking for some advice. So I had a smart meter installed on the 20th Aug 2024. And to my disappointment I received an IHD3, I am pay monthly direct debit. So not prepay version. I'm very computer savvy as such. I have emailed twice to complaints department asking why I did not receive the newer IHD6. As in there home user booklet. And I feel I am being fobbed off, With emails from OVO saying that that the above mentioned is perfectly fine and compatible. And unfortunately thats basically what we are giving out. I understand that the IHD3 I have is as they say. All you need!! How do I get a more upto date version? At least a new improved IHD6 or an IHD7. Do I have to buy one? And can the home user activate it? Many Thanks Mark...🤙

2204
Blastoise186
Plan Zero Hero
3 months ago
W
New Member***
WindrushvalleyNew Member***
Posted in Smart meters
If there's no mobile signal in my area, should I still get a smart meter fitted?

is there any point in my having a smart meter installed as there is no mobile signal from any network where I live? Can smart meters communicate over WiFi or WiFi Calling for example?

27347156
R
Carbon Cutter*****
4 months ago
M
Carbon Cutter*
MossimoCarbon Cutter*
Posted in Smart meters
Why isn't my smart meter communicating?

Hi, I'd be grateful someone knowledgeable in smart meters could provide any insight into what could be the problem with my smart meter. After having it initially installed I had to have an engineer come back and install an aerial. Since then I have all 5 green led lights flash every 5 seconds which I believe means the smart meter is working how it should be and is communicating. Despite this EDF is saying they can't read my meter. I will be looking to move to OVO once my 3 year fix deal finishes in September as I want to benefit from the EV tariff they have and I'm keen to get this problem resolved before doing this. If I input my details into the n3rgy website I get no obvious errors other than 'No Export MPAN configured' and 'warning device configuration has not been completed - whitelisted'. Are there any generic reasons why they can't read my meter? Does the green flashing led every 5 seconds definitely mean there is a connection? If that's the case why can't they read the meter?  

64925
Blastoise186
Plan Zero Hero
4 months ago
R
New Member**
rawxNew Member**
Posted in Smart meters
Why can't my supplier resolve my smart meter Wide-Area-Network (WAN) signal issues?

Who has a SSE or OVO installed smart meter that doesn’t work and more significantly has NEVER worked? Succumbing to promotional pressure and keen to save/monitor my electricity usage, I had one installed 3.5 years ago — and it never worked from the off, save after a few months to provide exactly the same as the old one. After complaints and taking the matter to the ombudsman service (upheld on all counts and resolved with goodwill and indefinite pledges to sort out the issue). That was 20 months ago and there’s been zilch in action or communication since. Now that OVO is running the show, we will see what happens. I have no information on whether my situation is unique or common and why this is so, except that it is largely a government communications agency’s fault (DCC). Hence my question. I am in a small town in the northeast of Scotland, where everything else digital works just fine - with, as far as I know, three SSE electricity sub-stations and three digital/telecoms masts within

1022746
M
Carbon Catcher*
4 months ago
M
New Member***
marshall32New Member***
Posted in Smart meters
Smart meter reliability

How many Ovo fitted smart meters have failed 

1435
Blastoise186
Plan Zero Hero
4 months ago
D
Carbon Cutter*
Dave StaffordCarbon Cutter*
Posted in Smart meters
Can my smart meter display my solar panel export amount?

Have recently had solar panels installed and although I can check how much I am exporting via the main electricity smart meter I cannot see how I can see this info on my smart meter display - apparently I should see a pylon icon - have I got an old display (photo attached). Thanks. 

1916
BPLightlog
Plan Zero Hero
4 months ago
C
Carbon Cutter*
cypherCarbon Cutter*
Posted in Smart meters
Need help setting solis inverter, it won't stay on over night even thought it's set to the 24hour function?

I have a solar inverter installed with acrel dtsd1352 smart meter connected at grid site, however when i choose the consumption monitoring option from the inverter, the app stops showing me the load, import and export information. The inverter also turns off during the night even though i have the 24  hour function enabled. The only fix i have found is choosing the meter in grid option instead. However the load shown now is actually the average power across the 3 phases and hence shows wrong values of export as well. Why is the consumption monitoring option not working as intended, and is there a way i can connect the dtsd1352 meter to soliscloud?

3836
BPLightlog
Plan Zero Hero
4 months ago
NotQuiteAlice
Carbon Cutter*
NotQuiteAliceCarbon Cutter*
Posted in Smart meters
Constant Blue Light on IHD Malfunction or?

We have recently moved supplier and have electricity on a credit tariff and our gas on PAYG. Usually the meter will show the standard three usage lights Green/ Amber and Red to show our energy usage, but all of a sudden it has lately being switching to a solid blue light (see image below) and the only way to return it to the standard usage lights, is to reboot the IHD, but his only works for a day or two before the blue light comes back. Is this a fault with the IHD? As you can see, it is still the same IHD that came with the original smart meter that we had installed (and still have) when we switched to a smart meter with our old supplier   

29927
Shads_OVO
Community Moderator
4 months ago
M
New Member**
marden18New Member**
Posted in Smart meters
Message icon showing on IHD3- How do I access the message?

We had new smart meters installed on Tuesday and a IHD3 box  and  yesterday a small envelope icon and display showing new message appeared. Does anyone know how to display message ... Tried tapping the icon but nothing happens.

410410
T
Carbon Cutter*****
4 months ago

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