Are Economy 10 tariffs available yet?

Have you looked on the prices and plans page @IanC ? https://plans.ovoenergy.com/
It does depend on location but I can see a ‘Smart Economy 9’ for example. 
Be aware though that OVO can’t change some meters to multi rate due to their billing system 

We have now been told that OVO don't offer E10 on a Smart Meter & we should never have been offered it by SSE! It appears that we had a Smart Meter fitted on Economy 10 with SSE in March. When we migrated to OVO in August Economy 10 wasn't a tariff OVO offered But NOBODY TOLD US!! I think so we have been on E7 since.  The local setup still thinks we are on E10 and the heating etc. still boosts for 10 hours per day, but that means 5 hours at expensive heating! The charging pattern on Storage Radiators is still E10 but we have been losing 5 hours of cheap electricity a day!.

There's talk of compensation, well see! Disgraceful! We can't be the only customers affect by this.

It explains why it was so difficult to reconcile readings with usage!

My advice would be not accept a Smart Meter until you are certain that E10 is available on it!

E10 must be offered by all providers at the latest when the Rollout of Smart Meters is complete. OVO are saying March next year.

I am surprised to hear that.

For example here is a description of E9 with three off peak times on a smart meter

https://www.ovoenergy.com/help/article/electric-heating/economy-9

I am pretty sure SSE customers were meant to come across on exactly the same tariff under the ofgem regulations.

Yes this is also my understanding, @pegem. You should keep your smart meter settings so that your 10 hours of off peak usage remains. 

Are you aware when your eco-10 times are? If so, have a look at the meter readings for each register and see which one changes. I would expect it to be the off peak register...

I am the Unicorn here! I am a former SSE customer. I have been on Economy 10 tariff since I moved in June 2022. About a year ago I requested SSE install a smart meter. In May, I was migrated to Ovo. The tariff has been consistent throughout the time (well, consistently Eco 10, but a thrilling variable tariff rollercoaster🎢).

I do like the tariff. I have turned off the storage heater (for good) and using convection heating instead, but I am still spending less money than I would be using the equivalent single rate. 

I was going to add where I lived, but SSE has closed down completely, so everyone who was on Eco 10 with when their accounts were moved across, must have been moved to an equivalent tariff. West London, FWIW and I am on Simpler Energy - Economy 10.

Just spent a couple of hours reading all the frustration & incompetence going on regarding E10. Think I will postpone my change from Superdeal to E10 or E9 until proof of a smooth efficient knowledgable transfer is evident! As I understand it I have until next June until RTS disappears (if RTS switch off not postponed again!).

I would still recommend upgrading now if possible. The June 2025 date is absolutely 100% set in stone now and my industry contacts (THANK YOU!!!) have confirmed that it’s very unlikely to change again. Those contacts prefer to remain anonymous, but are extremely helpful when I summon them. They know who they are and I truly appreciate what they do for me.

They’ve also warned that there’s likely to be a massive rush towards the final part of the remaining time as people suddenly wake up and get things booked en masse, so I’d strongly recommend doing it now. The issues in this thread were from before OVO had everything finalised and this should now be fixed.

Ultimately, it’s your choice, but personally I wouldn’t leave it until last minute.

​​​Hey @johndebs, 

There’s no pressure from our end for you to upgrade so take your time and make the best decision for you. @Blastoise186 has made a good point that we still have a lot of customers that aren’t eligible and we may see appointments get busier the closer we get to the shut off date. 

You can contact us when you’re ready or if you have any questions give our dedicated Support Team a call.