Are Economy 10 tariffs available yet?

Have you looked on the prices and plans page @IanC ? https://plans.ovoenergy.com/
It does depend on location but I can see a ‘Smart Economy 9’ for example. 
Be aware though that OVO can’t change some meters to multi rate due to their billing system 

We have now been told that OVO don't offer E10 on a Smart Meter & we should never have been offered it by SSE! It appears that we had a Smart Meter fitted on Economy 10 with SSE in March. When we migrated to OVO in August Economy 10 wasn't a tariff OVO offered But NOBODY TOLD US!! I think so we have been on E7 since.  The local setup still thinks we are on E10 and the heating etc. still boosts for 10 hours per day, but that means 5 hours at expensive heating! The charging pattern on Storage Radiators is still E10 but we have been losing 5 hours of cheap electricity a day!.

There's talk of compensation, well see! Disgraceful! We can't be the only customers affect by this.

It explains why it was so difficult to reconcile readings with usage!

My advice would be not accept a Smart Meter until you are certain that E10 is available on it!

I am surprised to hear that.

For example here is a description of E9 with three off peak times on a smart meter

https://www.ovoenergy.com/help/article/electric-heating/economy-9

I am pretty sure SSE customers were meant to come across on exactly the same tariff under the ofgem regulations.

I am the Unicorn here! I am a former SSE customer. I have been on Economy 10 tariff since I moved in June 2022. About a year ago I requested SSE install a smart meter. In May, I was migrated to Ovo. The tariff has been consistent throughout the time (well, consistently Eco 10, but a thrilling variable tariff rollercoaster🎢).

I do like the tariff. I have turned off the storage heater (for good) and using convection heating instead, but I am still spending less money than I would be using the equivalent single rate. 

I was going to add where I lived, but SSE has closed down completely, so everyone who was on Eco 10 with when their accounts were moved across, must have been moved to an equivalent tariff. West London, FWIW and I am on Simpler Energy - Economy 10.

Hey @MikeMilf,

Forum_Support will be in touch, please keep an eye on your private messages. 

I've had a reply from CS, (copy below) I think it's outrageous that OVO can impose a tariff that we didn't sign up for! Our meter is still on E10 timings so we are not even enjoying the full benefit of E7 timings! Our contract clearly is for E10. Compensation is due for the period up to whenever they do introduce E10.

"I've taken a look at the load test you've performed, you are on economy 7. The meter off peak hours are 12-7am as I have mentioned previously, this may change in March 2024 but the date is not guaranteed. The meter does not work in Economy 10 hours anymore it is simply impossible with this smart meter. As a business OVO decided to remain with Standard Time for smart meters. This is so the switch times are in line with our SSC's we commonly use, such as 0151 and 0244 which are both Time switch SSC's (Standard Settlement Configuration). Your meter is set up with 0244 this means it switched to off peak 12-7am this information is fixed into the smart meter at the moment and will not change. Please read the article I have included in this email for useful information, I know for OVO that having a smart meter on economy 10 is impossible right now but i'm unsure if other suppliers have the same issue. Finally, your complaint has been triaged and someone will be in touch when it is ready to be assigned to a complaints handler. Unfortunately I cannot give you an estimated time just yet."

Gonna be honest here…

Economy 10 is a legacy tariff that 99% of suppliers either don’t support anymore, or have expressed a desire to drop support. It was designed for an era that no longer exists, and it’s arguably no longer appropriate in todays world.

Whether a supplier wants to support E10 or not is purely down to their discretion. SSE had announced some time ago that they were going to kill off E10 support in the future - it just happens to be the case that OVO has never supported it.

You’ll struggle to find any supplier that’ll take you on with E10 support.

In my personal opinion I’d say any legal case against a supplier for something like this would probably fail - you’ve had tons of opportunities to do that research and ask ahead of time, but it sounds like you probably didn’t take those chances to do so.

If it's like my setup, your meter will be switching on E10 timings, eg the storage radiators will be on three times per day! But the readings send to OVO will be on E7 timings, once per day at night. You are getting charged peak rates for 5 hours of power that should be at off-peak rates. Do a load test at E10 times plus 5 mins to see what your on. IF the IHD only shows a change of tariff at midnight to 07.00 then you are probably on E7. if it shows TOU change at 13.00, 16.00 20.00 23.00 and 00.00 then you are on E10 timings.

PS It seem they cant even get E7 tariff

right!!

This is so strange; I really am on Economy 10. Maybe I just lucked in.  I got my smart meter last November from SSE, before my first winter in an all-electric home. That was 6 months before I was migrated to Ovo, so maybe at that point they had a meter configured to work with both systems?

As you can see from the graph above, my meter is turning on at the right times. After reading some stuff here, I wondered if I was actually on E7. But no, I managed to download my daily meter readings, and the day I turned on the storage heater (the only device I use connected to off peak circuit) on, my peak usage remained the same, but the off peak went up about 10x. Final check, the kWh on my last bill matched the daily readings exactly. 

Edit: the IHD also shows tariff changes and prices for E10

(Though the whole experience with getting the meter was its own form of torture. I spent literally hours on the phone trying to get an IHD. They kept claiming it was out of stock, or telling me to use their broken app. For six months! It was kafkaesque. Oh, I want to write a whole essay about it. Eventually I spoke to someone who told me the truth; the old IHD won’t work Ovo, so yeah, they are out of stock, but they weren’t planning to restock. I had to go to the ombudsman, and did get £75 for my pains. The IHD finally arrived after the ombudsman’s decision in my favour, but then I was migrated 2 weeks later, so maybe it was from Ovo stock. Now I know you can just go buy one, I am shocked they didn’t just order one from amazon to shut me up, or find one lying around. I wish I had it last year; 3 days after turning my storage heater on this year I have turned it off for good. Useless thing. Last year I was paying £10/day, and my tiny house never got about 13°C. House is warmer and bills are lower with convection heater)

Looks like you have the same problem as us, E10 switching E7 charging! If only they'd been honest with us in the first place. The bosses either don't understand their tariffs, or they don't care!

I doubt it we'll get any sense out of them until next year now! 

Merry Christmas 🎄 and a better New Year! 

I've had a phone call from a Complaints Handler called Angel. She said the Metering team would send a reset and reprogram to make everything right! After what Awesta said, I don't think that will be possible.

OVO have consistently been economical with the truth,. They either dont understand thier own system or they just don't care. I realise that E10 customers are a very small part of their customer base, but surely we deserve a better service. 

Have a good Christmas 🎄🎁!

That's interesting, my tariff is c2p cheaper than yours!

Forget about it till next year, Have a good Christmas!