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Cole_Pffeifer
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November 2, 2023
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In-Home Display not showing my gas usage?

  • November 2, 2023
  • 34 replies
  • 7282 views

So my electric is with OVO who recently just upgraded my smart meter to a SMETS2 meter with a IHD 3. My gas is with British Gas who installed a SMET2 smart gas meter. 

 

I was told by both engineers who installed these meters that I'll be able to see live usage on my in home display with both of these meters. However, my gas usage is not showing up on my in-home display and it's been 3 days since installation. 

 

I spoke to someone from OVO who was determined that two different suppliers can't be showing on one in home display. 

 

I spoke to British gas and they're telling me to wait and the usage will show up on my IHD 3. 

 

Apparently my gas smart meter is communicating with my electric meter because the gas light on the SMETS2 meter flashes and flashes every 5 secs. 

 

Why will my gas usage not show up on my IHD and isit even possible to do so? 

 

Thanks 

Best answer by Cole_Pffeifer

Updated on 19/12/25 by Chris_OVO

Update: 

 

I finally have an in home display that shows my gas usage. 

 

British gas came out this morning and gave me a separate IHD that shows gas usage only. 

 

They kept telling me to contact OVO as it's their problem apparently. @Blastoise186 told me it's not therefore, I threatened to leave British Gas to come to OVO. They arranged an engineer to come within 24 hours, who did his thing within 5 mins and left me with an IHD. 

 

Finally RESOLVED. 

 

Special Thanks to @Blastoise186 for giving me all the necessary information and help. 

34 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 2, 2023

Please post photos of everything just in case.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
C
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Cole_PffeiferAuthor
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November 3, 2023

Would it even be safe to take pictures of my devices and meters with maybe sensitive serial numbers? 

Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2023

Those Serial Numbers are useless to anyone on this Forum - they’re only useful to an energy supplier like OVO or someone in the industry who already has access to basically the entire national meter databases anyway.

I cannot use them to identify you. It’s the MPAN/MPRN that I’m more concerned about folks leaking - and those are never printed on the meter or IHD. With the MPxN, I could potentially identify you - but we have a strict rule on this Forum that accidental MPxN leaks are taken down on-sight.

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    C
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    Cole_PffeiferAuthor
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    November 3, 2023

    Okay thanks 👍 

    C
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    Cole_PffeiferAuthor
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    November 3, 2023

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 3, 2023

    Nice. I don’t see a huge number of SKU7 Comms Hubs. :)

    That should eliminate range issues and your entire setup is fully supplier-agnostic.

    My suspicion is that British Gas just needs to Authorise the IHD to connect to the Gas Meter (or GSME if you want to be fancy) as it’s all clearly on the same Home Area Network. There’s nothing that OVO needs to do in this case.

    I got this info from an IHD manufacturer a couple of years ago and this happens to be a tip they shared with me at the time.

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      Cole_PffeiferAuthor
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      November 3, 2023

      Funny that.. I spoke to British Gas and they told me as OVO provided the IHD & the Electric smart meter, they'll be able to Authorise a connection, hence why I landed here. 

       

      So get back in contact with British Gas and tell them to Authorise my IHD to connect to the Gas Meter? 

       

      By the way isit even possible to have two different suppliers for electric/gas on one IHD? 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 3, 2023

      Yes. It should be their job IIRC. That’s the whole point of the system being supplier-agnostic.

      OVO cannot access the gas meter unless OVO is the active supplier for it.

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        Cole_PffeiferAuthor
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        November 3, 2023

        Thanks for the information!! 👍🙂

        C
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        Cole_PffeiferAuthor
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        November 3, 2023

        Yes. It should be their job IIRC. That’s the whole point of the system being supplier-agnostic.

        OVO cannot access the gas meter unless OVO is the active supplier for it.

        UPDATE: 

        Both companies now telling me it's not possible because I don't have duel fuel with either of them. 

         

        Seems weird because it's all on the same network and working. Just the IHD won't pick up my gas usage. I genuinely thought having both meters upgraded will give me live usage on one In-home Display. 

         

         

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        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd