I had SMETS2 gas and electricity meter a installed a couple of weeks ago.
So far so good, however I’m wondering if / how I can switch them to 30 minute reads? I’d like more granularity on the usage data ideally.
Also, I’m finding the gas readings are very binary; maybe because it’s summer and we are not using a lot, but it seems to be counting in chunks - e.g one day we will use nothing, then we’ll use a set amount, the next day it’s exactly the same amount. This seems a bit odd.
Solved
Can I switch my Smart Meters to half hourly readings?
Best answer by Nancy_OVO
Updated on 03/07/24 by Emmanuelle
If you’d like to be able to change your meter reading frequently on the online account, why not upvote this idea!
Great to hear about your new smart meters and brilliant question to ask about making sure these are set to send us your usage data half hourly.
When make your smart meter appointment we ask you to select a reading schedule, which decides how often we receive a reading from your meter. This can be set on a monthly, daily or half-hourly schedule - we’ll install your meter in the option you selected.
You can check whether your usage data is being received on a half-hourly basis by heading to the ‘usage’ pages of your online account or OVO app (download for Android or iOS). The ‘daily’ tab will show half-hourly data if this is being received.
If you’d like to change the frequency we’re receiving your smart meter readings once the meter’s been installed, reach out to our Support Team to request this change. If your meters are already set to send us half-hourly readings but you’re not able to view this on your ‘usage’ pages this could indicate a communication issue with your meter. In which case it’s worth carrying out a smart meter health check for your meter type below and contact our Support Team with the results:
SMETS1 Secure Smart Meter Health Check
SMETS2 Smart Meter Health Check
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Updated on 03/07/24 by Emmanuelle
If you’d like to be able to change your meter reading frequently on the online account, why not upvote this idea!
Great to hear about your new smart meters and brilliant question to ask about making sure these are set to send us your usage data half hourly.
When make your smart meter appointment we ask you to select a reading schedule, which decides how often we receive a reading from your meter. This can be set on a monthly, daily or half-hourly schedule - we’ll install your meter in the option you selected.
You can check whether your usage data is being received on a half-hourly basis by heading to the ‘usage’ pages of your online account or OVO app (download for Android or iOS). The ‘daily’ tab will show half-hourly data if this is being received.
If you’d like to change the frequency we’re receiving your smart meter readings once the meter’s been installed, reach out to our Support Team to request this change. If your meters are already set to send us half-hourly readings but you’re not able to view this on your ‘usage’ pages this could indicate a communication issue with your meter. In which case it’s worth carrying out a smart meter health check for your meter type below and contact our Support Team with the results:
SMETS1 Secure Smart Meter Health Check
SMETS2 Smart Meter Health Check
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
+2- Carbon Catcher***
- 982 replies
Interesting point @pheo ... and @Nancy_OVO has given an answer which is derived from OVO's current position - which will change.
Firstly, let's note that SMETS2 gas and electricity meters are able to take readings at intervals of less than 1 minute. That's why your IHD gets an updated electricity reading every 20 seconds.
In order to prolong battery-life, a SMETS2 gas meter is normally programmed to send its data to your Communications Hub every half-hour. But, even so, it's still sending 30 readings each time.
The electricity meter has no such constraints and can send readings every 20secs to the Comms Hub whilst simultaneously keeping a record of the cumulative total per minute.
Bizarrely, each separate Energy Supplier
is permitted to download their own code variations to
So OVO's present position is that they send a meter-read request to your Comms Hub shortly after midnight. This request generates a response which gives the totals for each of the two meters at 30-minute intervals during the previous day (referenced against UTC/GMT).
OVO receive this customer data from the BOL - a software interface agreed between them and the Data Communications Company. Only DCC actually transfer commands and data to/fro your SMETS2 meters, and this uses a secure system with encryption and public-keys.
OVO use this half-hour data to display the previous day's readings on your My OVO page as a histogram.
That's an entirely different scenario from actually using half-hourly readings to offer a Time-Of-Use Tariff. There are many customers eagerly awaiting such a contract to be announced.
Does that help to explain the chunkiness of your gas readings?
If not, then can you provide a clearer explanation (with usage data) so that we can have a more-informed discussion?
There may indeed be a problem with displaying readings when usage is low. But unfortunately I can't comment on this first hand because I'm one of the customers currently experiencing software faults on both my SMETS2 electricity and gas meters!
Firstly, let's note that SMETS2 gas and electricity meters are able to take readings at intervals of less than 1 minute. That's why your IHD gets an updated electricity reading every 20 seconds.
In order to prolong battery-life, a SMETS2 gas meter is normally programmed to send its data to your Communications Hub every half-hour. But, even so, it's still sending 30 readings each time.
The electricity meter has no such constraints and can send readings every 20secs to the Comms Hub whilst simultaneously keeping a record of the cumulative total per minute.
Bizarrely, each separate Energy Supplier
is permitted to download their own code variations to
- the Comms Hub
- the Electricity meter
- the Gas meter
So OVO's present position is that they send a meter-read request to your Comms Hub shortly after midnight. This request generates a response which gives the totals for each of the two meters at 30-minute intervals during the previous day (referenced against UTC/GMT).
OVO receive this customer data from the BOL - a software interface agreed between them and the Data Communications Company. Only DCC actually transfer commands and data to/fro your SMETS2 meters, and this uses a secure system with encryption and public-keys.
OVO use this half-hour data to display the previous day's readings on your My OVO page as a histogram.
That's an entirely different scenario from actually using half-hourly readings to offer a Time-Of-Use Tariff. There are many customers eagerly awaiting such a contract to be announced.
Does that help to explain the chunkiness of your gas readings?
If not, then can you provide a clearer explanation (with usage data) so that we can have a more-informed discussion?
There may indeed be a problem with displaying readings when usage is low. But unfortunately I can't comment on this first hand because I'm one of the customers currently experiencing software faults on both my SMETS2 electricity and gas meters!
Thanks @Transparent and @Nancy_OVO
for context here are screenshots of my ovo’s experience for gas:
This is then vs my electricity experience which seems more normal:
Hence, me trying to work out if the lack of granularity on the gas was a problem or just because the meter can only read a full “unit” and we are using half a one per day, which is then bundled together.
Further, I was hoping to have 1/2hrly reads for more granularity on the electricity to work out times when we are using a lot of electricity (I’ve done this before with gas with British Gas smart meters where I worked out we were burning gas at 5am for heating and hot water which no one was using). Seems like this latter one is a feature request to the the Smart Meter or Online product teams (I’m assuming that as OVO only ever asks for a consolidated read per day they don’t get nor keep the half hourly or faster reads being collected by the meters, but could do if they changed what they asked BOL/DCC for.
part of the reason I’m asking is I’ve still not received my IHD - so there’s is no other way of accessing this data except my ovo....
for context here are screenshots of my ovo’s experience for gas:
This is then vs my electricity experience which seems more normal:
Hence, me trying to work out if the lack of granularity on the gas was a problem or just because the meter can only read a full “unit” and we are using half a one per day, which is then bundled together.
Further, I was hoping to have 1/2hrly reads for more granularity on the electricity to work out times when we are using a lot of electricity (I’ve done this before with gas with British Gas smart meters where I worked out we were burning gas at 5am for heating and hot water which no one was using). Seems like this latter one is a feature request to the the Smart Meter or Online product teams (I’m assuming that as OVO only ever asks for a consolidated read per day they don’t get nor keep the half hourly or faster reads being collected by the meters, but could do if they changed what they asked BOL/DCC for.
part of the reason I’m asking is I’ve still not received my IHD - so there’s is no other way of accessing this data except my ovo....
+2- Carbon Catcher***
- 982 replies
Thanks @pheo - this is just what we needed.
I've already emailed a member of the SMETS2 Team to alert them of what you've posted. This is an issue which hasn't previously been raised on the Forum. So you get a Gold Star for being the first! ⭐️
I need to do a bit more research, and I'll then post here what I think is happening.
I've already emailed a member of the SMETS2 Team to alert them of what you've posted. This is an issue which hasn't previously been raised on the Forum. So you get a Gold Star for being the first! ⭐️
I need to do a bit more research, and I'll then post here what I think is happening.
I'll leave this in your more than capable hands, @Transparent , thanks for emailing the team on @pheo 's behalf, heartwarming to see such great peer to peer interaction! 😊
OVO-Joyed to help!
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Woohoo I get a gold star!!
(oh, no, hold on I broke it!!)
Im a product manager by trade btw, so I feel for the SMETS2 team right now 😉
(oh, no, hold on I broke it!!)
Im a product manager by trade btw, so I feel for the SMETS2 team right now 😉
1 person likes this
+2- Carbon Catcher***
- 982 replies
OK @pheo - let's put you more in the picture about what's happening here. And please remember that Ben from the SMETS2 Team is able to read this Topic. The feedback we are giving here may have an effect on how OVO develop a future Time-of-Use Tariff.
I think the issue we're seeing on your gas histograms is resulting from missing readings.
That's fine. Any monitoring system will experience occasional missing or corrupt data. It's how we handle that which becomes important.
We've been evaluating the same issue in the OpenLV Project for which I'm in one of the Community-based Teams monitoring 11kV substations.
In our case we are receiving "live" data covering 146 different parameters. A missing 30-minute reading can't just be written off as "zero" because that would affect daily averages and our comparisons of usage patterns. And in may cases, taking the average of the two adjacent readings may be equally unhelpful. It all depends what we're trying to analyse.
It's slightly easier with a Smart Meter because the readings are cumulative. Even if there's a missing set of 10 half-hour readings, it would still be almost acceptable to apportion the reading from hour-10 across the preceding 9 empty slots.
The crucial point is to ensure that the mathematical corrections are made at the very last stage in the process. So if the data is to be used to generate a usage histogram on a customer's web-page, then it is the graph-generating software which applies the algorithm to "restore" missing data packets.
If this was an electricity meter presenting missing data, then we'd have reason to be much more concerned. Unlike gas, there is a clear strategy unfolding in which we will have Time-of-Use (TOU) Tariffs with electricity pricing varying each 30-minutes.
The issue with missing gas readings is also slightly complicated by the fact that a SMETS2 Communications Hub has within it a proxy gas-meter referred to as the Gas Mirror.
The Mirror exists in order to reduce the amount of traffic across the HAN, and hence extend the life of the battery in the actual gas meter.
What we can't tell from the Usage graphs which you've supplied here, is whether the missing data really is from the gas meter itself, or whether there is a deficiency in the code which operates the Mirror. And that's where OVO's SMETS2 Team will have to check it out.
So - why is it important that we discuss this now?
As SMETS2 meters get added to the National Smart Meter Network and more Energy Suppliers start issuing data-requests at half-hourly intervals (instead of once per 24hrs, as at present), there will be 3rd-parties who need to extract some of this data to use for other network-management purposes.
For example the regional Gas Distribution Network Operator (GDN) will be able to amass data showing them when there are demand peaks. Patterns will start to emerge, showing how temperature affects gas demand for central heating.
Currently it is only your Energy Supplier who issues Data Read instructions to customer meters. So GDNs can only access data which is help (in trust) by DCC, and amalgamated into geographical bundles.
Missing data could create problems for such 3rd parties. They need to know that no Energy Suppliers have tried to fix the issue by interpolating missing-reads within the Comms Hub software (the Gas Mirror) or filling the fields with zeroes, because this could create significantly unreliable data.
I hope that makes sense.
I think the issue we're seeing on your gas histograms is resulting from missing readings.
That's fine. Any monitoring system will experience occasional missing or corrupt data. It's how we handle that which becomes important.
We've been evaluating the same issue in the OpenLV Project for which I'm in one of the Community-based Teams monitoring 11kV substations.
In our case we are receiving "live" data covering 146 different parameters. A missing 30-minute reading can't just be written off as "zero" because that would affect daily averages and our comparisons of usage patterns. And in may cases, taking the average of the two adjacent readings may be equally unhelpful. It all depends what we're trying to analyse.
It's slightly easier with a Smart Meter because the readings are cumulative. Even if there's a missing set of 10 half-hour readings, it would still be almost acceptable to apportion the reading from hour-10 across the preceding 9 empty slots.
The crucial point is to ensure that the mathematical corrections are made at the very last stage in the process. So if the data is to be used to generate a usage histogram on a customer's web-page, then it is the graph-generating software which applies the algorithm to "restore" missing data packets.
If this was an electricity meter presenting missing data, then we'd have reason to be much more concerned. Unlike gas, there is a clear strategy unfolding in which we will have Time-of-Use (TOU) Tariffs with electricity pricing varying each 30-minutes.
The issue with missing gas readings is also slightly complicated by the fact that a SMETS2 Communications Hub has within it a proxy gas-meter referred to as the Gas Mirror.
The Mirror exists in order to reduce the amount of traffic across the HAN, and hence extend the life of the battery in the actual gas meter.
What we can't tell from the Usage graphs which you've supplied here, is whether the missing data really is from the gas meter itself, or whether there is a deficiency in the code which operates the Mirror. And that's where OVO's SMETS2 Team will have to check it out.
So - why is it important that we discuss this now?
As SMETS2 meters get added to the National Smart Meter Network and more Energy Suppliers start issuing data-requests at half-hourly intervals (instead of once per 24hrs, as at present), there will be 3rd-parties who need to extract some of this data to use for other network-management purposes.
For example the regional Gas Distribution Network Operator (GDN) will be able to amass data showing them when there are demand peaks. Patterns will start to emerge, showing how temperature affects gas demand for central heating.
Currently it is only your Energy Supplier who issues Data Read instructions to customer meters. So GDNs can only access data which is help (in trust) by DCC, and amalgamated into geographical bundles.
Missing data could create problems for such 3rd parties. They need to know that no Energy Suppliers have tried to fix the issue by interpolating missing-reads within the Comms Hub software (the Gas Mirror) or filling the fields with zeroes, because this could create significantly unreliable data.
I hope that makes sense.
It would concern me a bit if the meter was repeatedly failing to send readings; they're not far from each other, and you would think it could reattempt a couple of times a day, or alternatively, hold all the readings and dump them once it makes contact successfully (I'm assuming here there is two way comms with confirmation of receipt and parity checking or similar.
I've also still not got the IHD, so I can't use that to try and get some additional data from the meters (I think I'm right in saying they communicate directly) to try and validate.
I'm presuming there is nothing further I can do to validate / debug / provide logs at this end given everything is secured but do let me know.
However I thought I'd login to My Ovo on my MacBook to fill out my forum profile, and might as well have checked out usage data there:
So, it looks like 1) someone just turned on daily readings, which have been off until this point 2) perhaps Ben fiddled and fixed it 😉 3) Its all a bit of an odd on boarding experience for sure!
PS I can't seem to traverse earlier than yesterday in this dataset, so did someone turn something on somewhere?
I can access daily readings at half hourly intervals for my electricity account but not for my gas account
+1- Plan Zero Hero
- 7867 replies
Hi
You can probably ask OVO to reconfigure the gas meter to Half-Hourly reads again. That should fix this going forwards, but I’m afraid it won’t fix historical data.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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I’ve had to request half hourly readings be reinstated after it was stopped without my consent. I’m betting this will affect my chances of achieving the full Powermove credit this month. Why did this happen? (The half hourly readings should have been reinstated after I found out.)
Hi
Have you had your meter replaced recently at all? I found an article that might share more information with you.
If you want more information, contact our Support Team to allow them to look at the account for you.
Let us know what you find out.
No, it’s not a recent installation. It was giving half hourly readings because I was on Powermove and then I checked the app to find out it no longer was providing readings so I had to request to go back on.
Hi
I suggest you contact the support team and ask them to check if your meter is communicating so they can check the readings we have. They can identify when/if the meter stopped giving us half hourly readings as I would assume a clear gap would be visible.
Let us know how you get on if you speak with them!
+2- Plan Zero Hero
- 2553 replies
lesleyd wrote:
No, it’s not a recent installation. It was giving half hourly readings because I was on Powermove and then I checked the app to find out it no longer was providing readings so I had to request to go back on.
Hi
If you haven't already, it is always worth downloading one of the free ofgem regulated third party apps like Hugo. Then check to see if they can see the 30min data.
That will give you a good idea if it is an ovo specific issue reading your meter
1 person likes this
- Plan Zero Hero
- 2006 replies
That depends a little bit on what you mean.
Your OVO account can be set to retrieve meter readings (the numbers you see on the meter itself) monthly or daily. Your meter also stores usage data - how many kWh have been used - every half hour, and your OVO account can be set to retrieve these figures.
You can ask for monthly, daily or half-hourly figures - there aren’t any more granular than that.
- If you ask for monthly or daily figures, then OVO will collect the appropriate meter reading, usually the morning after it was stored at midnight.
- If you ask for half-hourly figures, OVO will collect your meter reading every day and also the usage data for each half hour.
- OVO may collect meter readings more often than your account is set up for.
- Your IHD may show you an instantaneous meter reading. My Chameleon IHD3 will show me the current reading to the nearest Wh, so it changes pretty rapidly.
What were you hoping to hear?
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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+5- Plan Zero Hero
- 2729 replies
Just to clarify
On your account from your supplier, generally they can only show half hourly usage when that frequency of update is set for the account.
Some use a different variant of IHD which can link to a third party feed and show daily usage at smart meter frequency.
Take a look at the Bright app and Glow IHD option
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
- Had smart meters fitted 30 September however account shows only 3 smart meter readings and asks me to input meter readings why !! How often should my account show meter reading, my account shows a reducing balance from my credit , also when I followed online advice it asked for meter serial numbers when I put them in if stated meters were working correctly years ago my first generation meters updated all the time thought newer meters would be the same
+1- Plan Zero Hero
- 7867 replies
Hi
Sounds like your meters might be set to Monthly mode. Try asking OVO to set them to Half-Hourly or Daily mode - or use the app/MyOVO - and wait a few days. That usually helps.
Hi just checked no set to half hourly , changed it to daily then back to half hourly will wait and see thank you for your reply
+1- Plan Zero Hero
- 7867 replies
Gas may take a few days for that to go through. Try giving it more time.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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