Thanks for posting, @coradia - that’s a really long wait for a smart meter!

Yes we have limited engineer coverage, which means we can’t cover all of the UK all the time. But you’re in London and you’ve waited a year. Something’s not right. Sorry to hear this. 

Can you give us a bit more detail on your set up at home? Do you fill in any of the eligibility criteria or are you told there’s no available appointments on the booking platform before getting to this point?

If you never get a chance to submit any eligibility due to a lack of appointments, I’d recommend you get our Support team to try on their system. It might be an issue with the customer facing platform finding your location. 

if it’s an eligibility issue, send over a picture of your set up or some more info so we can advise what your options or any blockers are. 

Thanks! 

Woah! DIAL METERS?!?!?! In a new build?!?!?! That’s crazy… And I spy with my little eye… A dreaded Landis+Gyr E110 in the background. I thought dial meters had been phased out when it comes to electricity meters, apparently not…

Other than that, I’m not seeing any obvious upgrade blockers in these photos and dial meters definitely won’t get in the way. You’ve clearly got what seems like a bog standard Single-Phase Single-Rate Meter and I can’t see any signs of issues there. Might be worth getting the Support Team to attempt the upgrade request manually via the internal system. They can sometimes bypass these blockers. :)

Thanks for sharing this one @coradia !

Thanks @Jess_OVO for replying. I’ve never answered any questions to the best of my knowledge. I installed the app shortly after my switch was complete and that’s the screen I’ve always been presented with. I don’t have a gas meter. I’ve opened a support ticket so 

Thanks @coradia .

As far as I can tell from the image you provided, I didn’t see any SMETS2 meters. It’s possible that there might have been some out of shot, but for the meter to be S2 in London, there must be a Comms Hub bolted to the top of the meter that was manufactured by either Toshiba or WNC. If the brand printed on the Comms Hub is either Trilliant or matches the brand of the meter itself, then it’s actually S1.

S2 meters in London are part of the Southern Territory which does indeed run on the Telefonica WAN via Cellular and is roughly the same setup as the O2 network. My best guesses as to why you can't get an upgrade right now is possibly something along the lines of:

• Overloading of the nearby network capacity
• Engineer availability
• Signal issues at your exact location or the general area
• An account-specific issue of some kind
• Low stocks of meters/comms hubs in the local inventory
• Some other weird issue with your specific meter(s)

You might want to keep trying every week as things might change. But hopefully Tim or Jess might know some possible clues as to what’s happening here. This is really strange!

Hello I have just switched to ovo and would like a smart meter. I can't order this online as the option isn't available yet, "coming soon" Anyone know how long soon is?

Also what time is Economy 7 / off peak reduced rate. Different sites give various times.

Thanks. 

Hi @Vamatex and welcome to OVO!

I think @Blastoise186 has asked for meter photos in case you already have some kind of smart meter. Or perhaps its to work out if the current set up as anything connected to a 5th port, such as heating. This would change the type of smart meter you would get. 

You can see a guide on OVO smart meters and a link to the booking platform via this page. It’s recommended that you wait around 6 weeks from your supply start date, before getting a smart meter anyway, just to make sure all your current meter details get sent over and added to your online account correctly. 

Hi forummers

I already have a smart meter installed for electricity but not for gas.  The story is a bit convoluted, but the installer encountered a problem when she was fitting it and this meant she couldn’t do the gas meter at the same time. Actually she didn’t end up doing the electricity meter at that stage as our house needed a new fuse board, but a colleague came back a few weeks later and did the electricity meter.  He didn’t do the gas meter because (I think) it wasn’t on his job list, so he didn’t have one to fit.  This was all two years ago and I have had to submit manual gas meter readings ever since.  I have got fed up with this, so today I tried to get a smart gas meter, only for the Ovo website to tell me:

Sorry, we can't install a smart meter yet

We check multiple criteria to make sure we successfully install your new smart meters on the day. Your account does not pass our eligibility check right now. Eligibility can change so please come back to try again soon.

Is anyone able to tell me what my next step should be?  Do I call Ovo (if so, can someone tell me the number?) or do I try the chat function?

House is made of brick, built in 1980s, has both meters adjacent to each other, in the outside wall, and the electricity meter is submitting readings just fine, so I can’t see any reason why they’ve said no.

Thanks in advance for any help that is forthcoming.

Hey @FunkyFerret55,

As far as I’m aware you can’t book gas only smart meter appointments online.

But don’t worry, our support team should be able to get this booked in for you no problem 🙂

I have a smart meter fitted already for electric meter but I am apparently not eligible to have a smart meter fitted for gas??? Seems a little odd! 

@Jeffus 

iv not spoken with them yet, just did an enquiry on the app to arrange installation and was shown the message about not meeting the requirements. 
both meters are in the same place, in the under stairs cupboard. The electrical meter sends readings so obviously has good reception. Baffled!!
 

Hey @Chris Deyes,

Sorry for the issues you’re having,

The support team should be able to advise further, it sounds like the initial appointment may have been aborted. As it’s very strange to just install one meter so I imagine there was a reason gas couldn’t be installed initially.