I’ve been with OVO for just under a year and the online booking tool still reports that I’m not eligible to receive a smart meter. I understand we’ve had a pandemic but I can’t fathom out why there continues to be a problem. I live in a new build development in Greater London and there are existing smart meters in the building’s meter cabinet Any advice gratefully received.
Best answer by Jess_OVO
Well that’s disappointing to hear
Understand that it might seem like a simple fix but sometimes there’s more going on behind-the-scenes than it appears.
Worth bearing in mind that even if there’s good signal in your flat, occasionally if the meters are in a different location (ie, a shared meter cupboard or basement) the signal in the meter areas won’t be good enough for us to receive the readings, in which case we won’t be able to book that in yet. It’s worth keeping an eye on your online account as we’ll make it clear on the homepage if anything changes - the WAN and mesh signal networks are improving all the time so hopefully we’ll be able to offer you a smart meter soon!