Skip to main content
A
Rank 2
AmandaJ
Rank 2
October 30, 2025
Solved

IHD not connecting to network, why?

  • October 30, 2025
  • 22 replies
  • 499 views

MY IUD says not commissioned, what does that mean. Is it compatable with my meter? i was told by an advisor my Elster meter is old, has it been discontinued?

 

Best answer by AmandaJ

I can’t believe it. Hello Ovo rang this morning and told me the reason the meter wasn’t connecting to my IHD was because they had never disconnected the original device, since January when it stopped working.

She told me to plug in new device which I’ve had for months and to leave it for 24 hours.

Hey presto by the time I left the room and returned about 20 minutes later it was working. 

I’m so relieved.

Sending photo of the numbers on my IHD device via email did really help - tHANKS Taj for your advise. 

22 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
October 30, 2025

Hi ​@AmandaJ , where has your In Home Display (IHD) come from? They need to be paired with a meter.

Elster still make meters so it would depend on the actual model 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    A
    Rank 2
    AmandaJAuthor
    Rank 2
    October 30, 2025

    My IHD came from OVo its a Geo. My original IHD stopped working last year and the advisor sent this different model. My meter is a Elster AS-300P. 

    Everytime I contact Ovo I get told different info...either i need a new IHD or the meter is old. I am confused and fustrated. The meter works ok. But I would like a IHD so I know the balance on meter (pay as you go). As the meter in an awkward place to check regularly. 

    The advisor said she linked device yesterday but it clearly has not worked.

    So Dont know wheter to book a new meter install or order a new IHD. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 30, 2025

    Hey ​@AmandaJ ,

    Can you grab the Status Code from the IHD please? :)

    And photos of the Meter!!!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    A
    Rank 2
    AmandaJAuthor
    Rank 2
    October 30, 2025

    can you explain status code, ‘not commissioned’ . does that make sense

    A
    Rank 2
    AmandaJAuthor
    Rank 2
    October 30, 2025

     

    A
    Rank 2
    AmandaJAuthor
    Rank 2
    October 30, 2025

     

    A
    Rank 2
    AmandaJAuthor
    Rank 2
    October 30, 2025

     

    A
    Rank 2
    AmandaJAuthor
    Rank 2
    October 30, 2025

     

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 31, 2025

    ​@AmandaJ a warm welcome to the OVO Forum!

     

    If this is a replacement IHD you’ve received please contact our Support Team and request that they pair your IHD to the smart meter. It’s a quick process, they’ll just need to open up the pairing network on our side and then tell you which buttons to press on the IHD to get it paired. 

     

    If they’re unable to pair it they may need to send you another one, in which case this will be free of charge. If the meter is working ok it sounds to me as though the Geo just hasn’t been paired correctly to it.

     

    Let us know how you get on.

    Powered by the Sun
      A
      Rank 2
      AmandaJAuthor
      Rank 2
      October 31, 2025

      Yes it’s a replacement IUD which has failed to pair this week.(for the second time). All they ever do is tell me to leave IHD near meter for 24 hours, no buttons have been pressed. 

      Last night I was sent an email  update that ‘they will not send another IUD and to ring them and make an appointment to have meter exchanged for a newer version, as its likely the device isn’t compatible with my meter.’

      Ill ring today, but on the line waiting at least 30 minutes before anyone answers….. i’ll keep you updated Ben

       

       

      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd