Smart meters

Hi, I have been with OVO a couple of years now and had an Aclara SGM1411-B meter installed after joining which sends electricity readings to my IHD and online no problem.  However it has never worked with my gas to send readings automatically, and I think I was told at the time this was due to my gas meter being SMETS1 (Landis+Gyr G370) but it would be possible in future after a remote SMETS2 upgrade.  From reading online, it seems all of the SMETS2 upgrades should have happened by now but no change on mine still.  I have tried doing the upgrade check on the DCC site but it comes back with ‘we can’t find your meter’ (double checked numbers etc).I still send my gas readings manually but would like to get the smart functions for gas enabled if possible, any ideas on how to get this sorted please?My meters are next to each other in house wall boxes outside:

Had this on display screen for three days 

Just got the Chameleon IHD and the battery only last 2 hours. Is it faulty?

Yesterday engineer come to change smets 1 to smets2 and he  was checking electric smart meter he said I can't do it because the metal door the box is wood but the door only metal .any advice I really appreciate thanks 

Good Afternoon,I have a Trilliant meter I have noticed that the WAN indicator light is permanently on and the HAN indicator light has a steady flash.Anything to be concerned about?Jason

I joined OVO 10 days ago, and had the smart meter fitted yesterday. Great service, and very polite installer. also changed the gas meter.However it caused issues. the power reconnection seemed to cause a power surge and blew an audio component power supply. plus the boiler isnt working today (was serviced last week, and was fine until yesterday), so cold water and no heating this morning.Any idea who I should speak with about these? 

Hi, my electricity meter has a flashing light where WAN is signed, is the meter faulty, what can I do to remedy this situation?   Thanks.

I had new smart meters fitted yesterday afternoon. Rather shocked to see my costs at over £5 for half a day by the time I went to bed!!! Most of it was Gas usage (>£3) and it wasn't even a cold day. According to my Nest thermostat, the boiler was only running approx 1.5 hours since the meter was fitted. How can 1.5 hrs heating equate to £3 usage ? Boiler (not combi) is rated 24 kW max and tariff shows 4p/kW (which is wrong - should be 2.68p). My basic maths suggests this should be 1.5 hrs * 24 kW * £ 0.04 = £ 1.44 + 27p standing charge. That assumes boiler runs at full tilt the whole time which is not correct as I hear it modulate down after a few minutes. This doesn't seem right to me. Even if/when the tariff is corrected it seems too high. How can I get the tariff set to the one I'm actually signed up to? How likely is it I've got a duff meter that is reading too high on gas?

When the smart meters were set to communicate with each other, the CU tripped.   The engineer could not solve the problem and simply left the installation without my knowing exactly what the problem was and how ( or who ) was going to solve it.    I am now in limbo !Any suggestions appreciated.

I’m having a smart meter fitted soon, but both my gas and electric meters are outside our property - will this affect the installation of the smart meter?  Any advice is gratefully received.  Thank you  

Smart meter not working at all now, gas hasn't worked since leaving Coop ....only had a problem since changing supplier which wasn't my choice the Coop migrated all their customers to another supplier.Had an engineer booked for early this year but it was cancelled due to Covid-19 which I understood. Had no feedback from Ovo since. The Co-op had my meter installed and it worked perfectly until I changed supplier.I understand after hearing a call from an Ovo customer with the same problem who called a radio 5 programme after being told by the ombudsman there was nothing they could do because a third party was involved, namely the National Data Base. So not holding out much hope that my problem will be fixed either. So back to  sending manual energy readings. 

Hello, I've recently had a new smart meters installed. The electric one is working fine, but the gas meter has failed to send a single smart reading. So far I've had to submit manual readings. Does anyone know how to re-sync the two meters so Gas readings are automatically sent to OVO? I've got some of the 2nd generation meters. I am talking to OVO about the issue but they are being very slow, and whenever I do get a response they keep referring me back to fixes for the older style smart meters.  

I had an electricity meter installed in April for the good it’s done me..  Every month they ask me to submit manual readings because they can’t get smart reading. I don’t have a clue how to read it - the engineer didn’t show me. What is the point of a smart meter that doesn’t work and I can’t use. Ovo are awful.  Can’t wait to leave. However any advice on how to read meter greatly appreciated.  Thanks

My IHD display worked fine for 5 days after arrival. Now it just shows “waiting for current data” and nothing else.ive restarted it, reset it and moved it right next to box and still nothing.so annoying. Nothing on forum but loads on bulbs forum.does anybody know how to reconnect it to the actual meter. I’m sure there must be a menu on the meter but it’s locked by pin and no instructions on the web.IHD is a waste of time at present! and I’ve tried everything and still won’t work. It was fine 2 days ago and only installed a week ago

We have just had a KAIFA M120 smart meter installed. I had hoped that this would enable  economy 7. However OVO at first told me that this was not possible. On a subsequent phone call they told me that it was possible but that I’d have to wait for another installation (meter ?)  and that it would cost £325.  I am not sure about this as looking online I am fairly sure that the new meter can cope with a second tariff. Does any one know anything about this ? And also where can I get a KAIFA M120 smart meter manual.

Hi all,I’ve just had a smart metre installed and the daily budget for both gas and electric is set to £1.95 and £1.60 respectively.I live in a small house and have a gas fired boiler and a few electrical appliances. Even when idle, the metre speedometer shows that I’m using medium electricity. This is when noting apart from general appliances are on (I.e. fridge, TV on standby, etc).it’s also telling me I’ve exceeded my budget (set above). Can anyone explain why this is happening?  

Good day, we have three very old (1992) storage heaters in our flat. SSE installed our smart meter last year in April and it provides us with day and night readings on Economy 7. We are now with OVO. We are happy to continue although the cost of running them is very high. However, our EPC rating is F! Other factors contribute to this low rating but we need to change the heaters if we want to sell our flat in the future and increase the EPC rating.  I understand from other posts that OVO cannot change the meter to single rate so it appears we have to find modern storage heaters that still use economy 7 but do not give us such a low EPC rating. Is there no way OVO will change the meter to single rate if we find alternative  heating. I should add we are all electric, no gas supply. Thank you! 

Can anyone help me solve this problem please ?   

I have had a smart meter for several years and find the on line graphs very useful. Curiously, I can view hourly readings for gas but only daily for electricity. How can I change the electricity readings to hourly - or half hourly?

The language is in what appears to be Welsh, is there a way to change this? And there's no signal showing at all on the device, not for wan or to the meter. I think it's showing usage for the past few days I guess, as I don't understand Welsh it's hard to tell! Hoping someone can help.

Hi, My smart meter is not working and I would like the Trillant hub communicator to be  disconnected/removed. It’s a Landys Gyr E470 and a Trillant SEAP 2001 V. I can’t see any power button on the Trillant. How can I turn this thing off?  Can I just cut the wire that link it to the Landys? Many Thanks. 

Can you help? I live in a flat in a converted Victorian building. The gas meter is in the basement and the electricity meter is on the second floor. I would like to get smart meters. Having read up on dual-band comms hubs, is there any possibility that this would allow the two meters to communicate?I guesstimate that the meters are 12 metres apart but the signal would need to pass through three ceilings. There is good mobile signal in the area.If I can only get one smart meter fitted, presumably that would be the electricity meter?Any advice gratefully received, thanks!

Hi folks I am writing this after months of problems relating to Smart Gas meters and trying to fit one in a semi concealed meter box.Back in 2017 OVO suggested it would be a good idea to upgrade to smart meters. A Lowri Beck engineer was dispatched and he removed our working gas meter and fitted a new smart gas meter. After he left we noticed the meter box lid was buckled and the noise from the meter was vibrating through the house.Without boring you with the whole story...The smart meter was replaced with a new digital dumb meter.. (This engineer said "which clown tried to fit a smart meter in there")The new dumb digital meter also failed with a blank screen after a few months ... This was then replaced with another dumb gas meter...This latest one failed with a blank screen back in March.Since then we can take no gas readings and have been left in limbo. 2 weeks ago my wife received an email from OVO asking us to contact

About a year ago I had Ovo update the gas and electricity meters from older traditional ones to new smart meters. However my landlord has indicated a preference for traditional meters for practical reasons, and wishes me to organise an engineer to revert the smart meters back to what they used to be. They argue it’s considerably easier for me as the account holder to have this done. Do I even have this option to revert back to traditional meters? If not with Ovo, would another energy supplier help?Thanks

I have 3 phase electricity with a dual rate meter. I would like a smart meter. I have asked my electrician and he says that it is very easy however the OVO technician who came to fit a smart meter said he couldn't do it. So I am paying over the odds for my electricity because OVO will not put me onto a single phase and install a smart meter