Smart meters

The agency told me that I have a sub meter for my flat and that I have to give the meter reading to the neighbour downstairs (main meter), so that I am billed accordingly. But they have a top-up smart meter for their electricity. Currently, my flat is consuming their credit and I don’t know how I can compute how much I have to pay. I’m planning to ask the agency to give us separate electricity bills so its convenient. Is this easy to do? Do I need to do anything or is this the agency’s responsibilities? What can I do so that they go ahead with giving us separate electricity bills?

No economy 7 power coming from the consumer box.

Will the smart meter readings and the usage chart on the OVO website both go back an hour at the end of October?

Until recently, my Chameleon IHD used to show a standing charge.  I went through it a couple of days ago, and it has stopped showing this.  The meter still identifies a charge of 50.5p per day.  I had heard somewhere that standing charges were to be banned for prepayment customers, and was wondering if that applies to credit meter accounts too.  

Just had a new smart meter fitted, Kaifa MA120 with a Toshiba top.since it was fitted I have been having trouble with my Harvi & Zappi car charger,I had a Grid CT lost error code come up. I’ve re installed Harvi on channel 1 & it worked for a while but again got CT code, I’ve now moved Harvi to channel 3 & appears to be ok.anone else had problems with there Harvi/Zappi set up since Smart meter install?cheers 

I have a GEO TRIO Touchbutton IHD connected to my smart meters. My tariff involves both day and night rates for electricity but I am unable to figure out how to see the different usages and meter readings for these on the IHD - I can only see a total electricity usage. I can see the two different rates directly on the smart meter and they are also visible on my on-line account. They are just not visible on the IHD - I’ve tried getting OVO to rectify this but no success so far. Any had a similar problem?

Contacted OVO do NOT call me, text or send letters about installing a Smart meter several times.Asked for this information to be on data base NEVER to contact me again regarding this as i will NOT be having one installed until it is a LEGAL requirement.Even after all this they still bully and harass me by telephone, texting and making appoinments i do NOT want.HOW DO I STOP THIS?

HiI had a smart meter installed recently and I am finding something strange with my Quantum Storage Heater.Prior to the installation I was on a Economy 7 rate and my heater would come on at 12am and off at 7am to charge. I knew this due to the LED light on the switch turning on. This occured during my offpeak time, as also confirmed by meter usage.Now, still on Economy 7, I am observing the heater isn’t coming on until 3am and the light stays lit up until 10am. I have confirmed my offpeak time on the smart hub is active at 12am onwards  (I can see the hourly rate changes over) but this isn’t activating or communicating with the heater. And between 7am and 10am, despite the LED light being lit up there is no usage so it isnt actually using my on peak time (again the hub confirms this from 7am onwards), which of course is good.But it seems the heater has gone out of time. I have checked the settings on the heater and it shows the off peak tariff time is 12a

Hi - I switched to OVO as I wanted to have a smart meter.  I have storage heating on economy 7 - Day and Night rate.  Went to book my installation and found that you cannot provide a smart meter.  Why is this - I have read through the forum and there appears to be plenty who have them?

My son had a smart meter installed 18 months ago.  His flat has 2 circuits, one general and one for night storage heaters.  It would obviously suit Eco 7 but he did not have an Eco 7 tariff and doesn’t want one.  The install failed to supply the night heaters and Ovo finally sent an engineer to fix it today.  He left saying that my son would have to have an Eco 7 tariff if he wants electricity on his 2nd circuit.  Surely this can’t be true.  Surely Ovo wouldn’t do this to their customers.  Or would they?

As of yesterday, we’ve been experiencing a couple of odd things involving one or two of the old lights being dim, slight flickering, and the bathroom fan being slow before today it not starting at all and the washing machine complaining of a power issue.Surprised to find that the newer electricity meter installed by OVO self-reports supply voltage and it’s a shock; down varying between 185-200V! Have attached pictures of what it shows.We’ve checked the reading when the consumer unit is turned off (so there’s no load on the supply) and there is no change. I understand that this is well below what is expected and should count as a power cut.Just to wonder if anyone’s experienced this before, and if I should go straight to the distributor (UK Power Networks in my case) rather than speaking to OVO at all? 

I was migrated from SSE(Standard Economy 9) to Ovo (Simpler Energy - Economy 7) earlier this year. During migration, I recieved a letter stating “We wrote to tell you that we were moving your electricity supply to OVO Energy. Great news! Your move is now complete. With OVO you can expect clean, affordable energy - plus the same great customer service. And you can rest assured that your prices haven't changed as a result of the move, you'll still pay exactly the same.”However, I just noticed that my Ovo Plan has only 7 hours of Off Peak usage.  The main issue now is that , All my storage heaters are getting Powered ON by the meter, during Peak tariff hours (1 PM to 4PM and 8 PM to 10 PM this was non-peak hours in my previous tariff ), Which is resulting in heavy un-intended consumption and unfair billing.  Will OVO be able to refund this consumption, as METER was expected to work as per the new OFF Peak timings ?

Hi, I’ve had problem with no meter readings being sent since start of December . OVO sent engineer, he replaced both meters 24th January. Gas meter readings being sent ok, but not electricity readings. Phoned OVO , said I must wait 6 weeks to see if it miraculously sorts itself. I said , no electricity smart meter readings sent since early December. Also I’ve lost out on Powersave, as they don’t have the readings. Anyone help ? 

Brief Background: I live alone in a 2nd (top) floor flat in a newish block of six flats, so relatively low usage.  The electric meter is in a cupboard under the stairs in the communal area entrance, and the gas meter is outside on an exterior wall at ground level.  Point to point distance between them is probably about 15 metres.  The IHD is on the edge of the range to pick up a signal from the meter, and fluctuates with being connected and offline.I had smart meters fitted in June after holding out for years given all the problems I heard about them from other people.  When they were fitted the engineer said he wasn’t sure if he’d be able to change the gas meter due to it’s distance from the electric meter.  However after checking it, he said it was fine and both were replaced.  The electric meter switched on my account fairly quickly, but the gas meter hadn’t changed after a couple of weeks but I was told to allow 6 weeks and it did eventually change.Since the whole

We have a 3 phase supply to our house and would like to have a 3 phase smart meter installed.I saw various discussions on the ovo forum regarding people having 3 phase smart meters installed so I decided to give OVO a call.. I was told on the phone that they do supply 3 phase smart meters and that I could have one. I made the switch from Birtish Gas and now that im a customer I’m being told that OVO do not supply 3 phase smart meters?!Customer support said that an engineer can wire a single phase smart meter... I’d have thought that we have a 3 phase supply for a reason and chucking everything onto a single phase might not be the best idea? Any input would be greatly appreaciated.

Hello,I spend most of the year in Canada but have a holiday property on the Isle of Skye in Scotland. I have been paying a standing charge of £29 a month for electricityeven though the house is vacant. I can just about handle that, but recently OVO has been mumbling about raising charges to £92 a month! One problem I have is finding someone to read the meter when I’m away. Someone suggested I get a ‘smart meter’. My questions are:-Would that be a fair, wise and economical choice?-Is there a fee to install a ‘smart meter’? James.   *edited by moderator*  

Does your smart meter have to be plugged in all the time? I turn the display thing off sometimes to plug other things in. Will this affect OVO getting my readings? Thanks

Hi, I have a smart meter that was installed by EDF. The WAN is blinking ever 5 seconds. EDF said that they cannot commission the meter due to signal. They say they cannot inform the DCC as they have not been able to commission.  However I have read that the wan blinking every 5 secs means that the smart meter (electric is communicating) I would be grateful for any insight here. 

I had to submit my meter readings manually after my smart meter decided to just not send them anymore. I was unable to enter the readings online so contacted the web chat advisor. He asked me to take photographs of the meter readings due to them not sounding correct. I then received an updated bill stating I needed to up my DD to £1038 a month from £191 I usually pay. I'm absolutely shocked and definitely can't afford this. My usage is stating that I used over 7000kw of gas in January. My January 16th meter reading was 07935 KW (sent by smart meter), today's reading is 90302kw. I barely put the heating on and my smart meter shows I use around £7 a day on gas and electric (electric is always higher than gas in my house). What do I need to do now? Surely this is an error on my meter? 

I have a 3-phase 200Amp supply. KVA is 101 and I need to have a CT meter installed. This is for a single house which is using only electricity (no gas). I have EV chargers, heat pumps etc. Can OVO install a CT meter and offer me a domestic tarrif?

If I am compelled to have a new meter can I opt for a dumb meter that is a smart meter with the comms taken out,

Hi, our set up solar panels (had for 10 years and never any issues with old traditional meter -  no actual recorded export as on old style tariff where assumed 50% of generation exported), battery since July 2023 - again no issues with the old meter, but battery and solar panel apps have shown significantly less exported since battery installed as hoped for. We had a smart meter installed 19th January and have been able to see the half hourly readings are being collected by OVO since the day it was installed via our account page on the OVO website so it looks like the meter is communicating with OVO - but it looks like the meter readings are being processed by OVO back to front (likewise on the display in the kitchen).  Our solar panel iPhone app (Enphase) show we have imported approx 96KwH since the meter was installed and exported 1.7 or so (battery means really not exporting any at this time of year).  The meter is showing a -A value of 99KwH and +A value of 1 KwH.

Hi,I had a smart meter installed on Friday and since then my immersion heater has not been heating up overnight. I’m on an economy 7 tarrif and the meter installed is a 5 terminal meter. The meter shows two rates and both meter readings have changed so it appears to be recording energy use on both tarriffs. Nothing has been tripped and I’ve also tried resetting the immersion heater but still no hot water. The boost function still works though. Has anyone had a similar experience/know what a fix might be?Thanks!

I need to change the time that my Alcara smart meter switches ON/OFF the Economy 7 output - my new tariff has different times for the of-peak rate.  I have a 5-port meter.I think this is accessed through the engineering menu - what is the passcode for this menu?  Can the times be changed remotely by the energy supplier?

I added £70 to my account on Wednesday, after getting the keys to my new house. We were not officially moved in as such until last night, and my IHd is reading emergency credit? And so is outside, but I cannot fathom how 70 pound worth of electric has been used when nothing was turned on till last night?  Any suggestions would be greatly appreciated