Smart meters

My IHD6 unit no longer functions. So far as I can tell it is physically undamaged. It is plugged in, with a full battery, and visually appears to be trying to work, but it resets/reboots every 1 minute 14 seconds, in a continual cycle. This started suddenly sometime in mid December 2023, perhaps 15th or thereabouts. Has anybody else had this problem? On the second email attempt, I got a response from OVO by email and the lady has said to me “what I did was request that your IHD's firmware be refreshed, which can hopefully get your IHD fully smart and operational. The firmware update should fix your IHD's display in the next 48 hours, in the meantime, please put the device as close to your electricity meter as possible. After 48 hours, can you please switch off your IHD and turn it back on again?”I have done this and I wait and see, but I am sceptical it will work because the IHD6 is not on long enough between resets for the connectio

There are green and one red light flashing on my smart meter  my IHD is not working is this the cause

Switched to an E7 Smart meter in mid-August (electric only, no gas), readings started being recorded almost immediately, no upto 6 week wait for me I thought however billing ignored them!I assumed this was  because final readings from the previous meter had not been posted for some reason.Eventually after a few contacts with Customer Support and raising a complaint, I got this fixed in mid-October (8+ weeks after install) in under 2 hours when the right person got on the case, so I was happy.Relaxed too soon as within a few days my meter went dark - all the correct lights were on, blinking at the correct rate and the home monitor was working fine but readings were not reaching the OVO billing systems.Found the link on the Forum to the OVO web page to report this issue, filled in the details and got a response that I would be contacted in upto 45 days !Meanwhile started giving manual readings so as not to get any crazy estimates on usage.D

I had a SMETS2 meter installed a couple of years ago. It worked fine for well over a year and then suddenly stopped working at the start of the year. Trying to arrange a replacement has been an absolute nightmare with failed appointments, etc but an engineer finally turned up today. I’m in a block of six flats with a meter cupboard for all the different properties in the entrance lobby. Adjacent to that is a cupboard, presumably where the mains supply enters the building and also contains all the mains fuses for each property. Unfortunately the fuses aren’t labelled and so he was unable to disconnect my supply to install the replacement meter. I fully understand why he can’t just turn the supply off to every property. He did advise that there was a piece of kit which can establish which incoming supply / fuse leads to which meter but that he didn’t carry one with him. He advised me that it was my responsibility to establish which fuse belongs to my property so that someone can come

I have just had a new meter fitted and an in home smart meter but no manuals were supplied.Should manuals be supplied  

We have unresolved smart meter issues (another story).  Recently we have been reporting gas and electricity meter readings to OVO by telephone.  Today (1st September) I checked the electricity meter (an EDMI ES-10A) to find that the reading was unchanged from the one I reported on the 31st July  and instead of “IMPRT” above the number on the meter screen there was just a capital A.   I don’t know what is going on, could someone please enlighten me? 

My daughter in law has had her storage heaters removed and replaced with gas central heating. The economy 7 tariff has been disabled by her supplier, is it possible to have the supply switched on permanently to the storage heater dis board so that some of these circuits can be used.The dis board is fed from a Secure Liberty 100 smart meter via a Proteus 100A Heating contactor.

Last year OVO replaced my two meters with a new single meter - Aclara SGM1415-B - and, so far so good, everything seems to work fine.I would like to replace my existing storage heaters with new and hopefully more efficient ones - the old ones are over 30 years old so there must have been some improvement since then, also they’re getting very tatty and I’m getting earache about their appearance…Anyway, I’ve been looking at the Dimplex Quantum HHR range but noticed that they need a 24 hour supply.My present setup is two fuse boards, one for the economy 7 and a second one for everything else.Am I going to need to get these rewired or even replaced? thanks guys

HI, Recently moved into a flat with storage heaters which are not turning at all. Regardless of what time of day they do not turn on at all. They have switches on its side to turn it on with a light indicating whether its on.  From my limited knowledge they meant to operate during off peak electricity but this still hasn't worked.  They only work if I manually go onto my meter and start a boost and this then turns it on. I've contacted my supplier who said the meter setup seems to be correct so cannot do anything else.  Any help would be appreciated! I've attached the heaters and themeter setup

Long story …. short(ish) version >>> My Economy 7 electricity meter completely failed on 16th October and since then I have had no midnight switch to heat my hot water cylinder and storage heaters. Not great when you are 65 years old and been extremely unwell with flu during this period. Ovo Energy initially offered a smart meter replacement on 17th November. Totally unacceptable given that I have no hot water or heating. After repeated pressure, they finally agreed to treat this as an emergency. Monday 30th October …. smart meter installed by MDS …. Aclara smart meter serial number 21M0364172 …. Aclara smart meter model SGM1416-B (SMETS2) for dual rate day peak and night off-peak (Economy 7) Tuesday 31st October …. smart meter supposedly commissioned and configured correctly by MDS …. but quite evidently not! Wednesday 1st November …. SMS engineer visited and tested the smart

To install the smart meter, I had normal power consumption. After installing this, the counter suddenly increased. I wasn't able to determine how much electricity consumption had increased. But from April 15 to September 25, 2023, I was not in the apartment. I turned off everything. even the electricity consumption indicator which supposedly consumes 1kWh of electricity per year. I also turned off all the sockets. I also unplugged the refrigerator and washing machine. Unfortunately, after receiving the bills, I saw in black and white that I used over 111 kWh per month when I was not at home. Nobody has a key to my apartment. How is it possible?

Noticed this morning that the blue flame was showing about 0.08p per kWh. We haven’t used any hot water for at least 45 mins yet still shows usage, dropping down to 0.02p now. At a loss what’s happening. It has been off and then back on again after using some hot water. Not radiators as they’re definitely off

I reported my Smart Meter was not working in July last year. Nothing has been done about it, though every month I get an email message about the need to supply readings, which is kind of annoying. The screen on the meter is dead so not even manual readings are possible. When chasing some action on this I received a reply in November saying there was a queue for meters to be fixed, but I would be notified as soon as an engineer was available. As it is now April, it must be some long queue.

Hi I was wondering if anyone could help me. I have bought one of these meters on ebay but cannot find out how to connect it. No wifi menu in the settings.

Hi so I have has solar panels fitted last October 2022. I have 2 tariffs a day time tariff and an economy tariff that kicks in from midnight until 7am. This is when my battery recharged ready to work from 7pm until the solar panels take over. However I take a reading every night before I go to bed and one again as soon as I wake up. My economy rate goes up in the night by about 4/5kw but my problem is every night my day time rate moves up 10kw. Nobody knows the answer as to why and the electricity company do not seem interested. Can anybody help me I now have about 6 months of data and can’t get a resolution. Can anybody please help me 

After my smart meters installation, My OVO payment site tells me that there is no meter found for electricity. But it is logging the usage . So I need advice if you need meter reading or not.

Where to find serial number. On edmi es 10 b

My gas usage is not showing hourly, although electricity is showing hourly. The smart meter is sending half hourly info and this has been checked by OVO. I’ve uninstalled the app and reinstalled it, checked online, logged out and back in again, and was told to ask on here for help by the chat assistant, as I think they have run out of ideas. Does anyone have any ideas please?

We are trying to get a smart meter installed to replace our THTC meters.  We have been told by engineers who visited yesterday that, in order to get rid of our THTC meters, we need to change to a heritage economy 7 meter first then we can swap to a smart meter. Is this correct? We have storage heaters and need to keep an economy 7 type tariff. Getting in touch with OVO to get this heritage meter is proving difficult!!

We have an advice of a planned power cut for next week and I wanted to check what happens to the data feed from the smart meter. During the outage, presumably nothing will be sent as the meter will not have power? By nothing I mean, not even a zero figure, so how will the system react to this, possibly thinking that the meter has gone off-line

I’m hoping anyone on here can shed some light on this.Before I go into the issue in more detail, my questions is as follows:What can cause a manual reading on an ovo smart meter (when you press number 9) to be different to the smart readings ovo are receiving? History (mainly so I can keep a record of whats happening as its starting to get confusing).Over 4 years ago Ovo came out and installed an electric smart meter. During their visit, they were unable to install the smart gas meter (since it was semi submerged in the ground in a box). As such they only installed the electric meter.After a month I noticed that due to my thick walls, ovo was not receiving any readings. I contacted ovo who came out and installed an separate aerial. However, once connected the meter started signaling it had a WAN connection so the external aerial was left inside the house (in the cupboard with the meter) instead of being mounted outside the house.

Earlier this year I had a standard rate smart meter fitted. Since then I have bought a plug-in electric vehicle and I think it may be more economical to charge at 'Economy 7' overnight rate. I have two questions...... 1) Is it possible to retrospectively change a smart meter to dual rate mode? 2) If yes, what are the current costs for each rate? Many thanks for your help.

Hi there, newbie here to Ovo and to smart meters - and certainly not an expert in electrical setup.We moved into our new property just 10 days ago. Still surrounded by boxes to unpack.I’m feeling a little stupid, but for the life of me I can’t find our electricity meter (or if I’ve found it, I don’t recognise it as one). I’ve found the smart gas meter, next to the gas boiler. This is a SMETS2 meter installed in 2021, with red A and black B buttons on. If I press either of them I get a gas reading with ‘m3’ units. There is also a honeywell smart thermostat. I’ve searched all around the outside of the property (front and back), and all the rooms, corridors, etc for the electricity meter. It’s not a huge property so there aren’t many places it could be.There is an electricity ‘meter box’ outside at the front with the standard triangular key. Inside there is a big Series 7 100A cut-out fuse box. But there is no meter as far as I can tell.The pre

My meter tells me that I have a message.  How do I retrieve it?