Smart Meter communicating with OVO but gas usage info not showing on Online Account?

1. Does the same thing happen when you log into the ovo website rather than the app.

2. See if one of the 3rd party apps can see the readings

https://www.glowmarkt.com/

Hi @viney. Is this a constant thing - the missing info - or does it sometimes show ok?

The reason I ask is because I have occasional drop-outs but they tend to correct themselves if I leave it for a few days. I also use the loop app which sometimes gives me a better track of daily use 

Hi @BPLightlog and @Jeffus thank you so much for your replies.

I don’t know what else to do now and would appreciate any help, thank you!

I have done the following:

1. I have logged into OVO online and looked at my usage online, rather than on the app. I can’t see my hourly gas usage online either, but I can see hourly electricity usage.
2. I downloaded the Bright app last week. That isn’t showing my gas usage at all, but it does show me hourly electricity usage. I can see the electricity meter, gas meter and a proxy gas meter (?) in the settings.
3. I have phoned OVO again. They have just told me that it isn’t possible to see hourly gas usage with OVO. Their system doesn’t have that provision. 
4. I checked my in house display - it doesn’t show hourly gas usage either. 
5. OVO confirm that they are getting half hourly readings from my electricity and gas meter.

Hi @BPLightlog It has never shown 

Can I just check @viney are you using android or iOS because there seems to have been a number of android app issues reported recently

I’ve done all of those things @Jeffus and they are all working 👍. OVO have confirmed to me they are getting my meter readings every half an hour.

I’m using iOS @BPLightlog 

One more thing from me.

Please head into the app then go to Account > App Info and tell me the following:

• App Version
• CodePush Version
• Also, what version of iOS are you on?

This info helps the developers a ton when trying to reproduce issues.

No 3. Doesn't make any sense, OVO can show 30min gas and electricity kWh usage on the usage page . If they are getting the data. The usage page can't display 30min cost data

No 5. Doesn't make any sense  as to why ovo are not displaying the data if they have it. I am not convinced they really have it in your case, although it may be correctly stored in your home. 

No 2. Is interesting. The 3rd party apps like Bright work in a different way to Suppliers. 3rd parties like Bright can only access usage information in kWh from your meter under their ofgem licence agreement. So they can see how much you have used in kWh in a specific period. If your meter is setup for 30min readings they can see 30min usage data in kWh. OVO can see different data as well under their ofgem license agreement. So ovo can get actual meter readings rather than usage every day they can use to populate the meter reading page and hence your bills.

The fact the Bright app doesn't work all all for gas as well as ovo 30min usage on the usage page points to it not being an ovo specific issue. Rather a 30min gas usage issue problem. 

As another check you could see what Loop displays, to see if they also can't see your gas usage. 

https://loop.homes/

Hugo is another app you could try

https://hugoenergyapp.co.uk/

If you post a photo of your gas and electric meters, @Blastoise186 may have some suggestions.

At least for now the daily readings are being display on the readings page and your bill is correctly updating. This doesn't use the 30min gas usage.