Just switched to Ovo from SEB, but have had a type2 smart meter / IHD for about a year. Im on Economy 10 and Ive got very used to what Im normally charged at various times of the day.
Got up for a pee at around 1:30am today (not a spring chicken any more) and was surprised to see the red usage light on. Normally its amber as the off peak heating comes on.
Upon checking my IHD I saw was racking up £1.29 per k/wh when Im normally at around £0.84 when the overnight heating is charging up. To check, I turned off the off peak switch and it dropped to £0.14
I also checked the ‘boost’ switch in my cupboard to make sure I hadnt turned it on by mistake and no it was off
I think I may have found the possible issue. When I checked the tariff readings on my IHD, it said I was being charged peak rate at 2am in the morning, and it would revert to off peak at 6am. This puts it out of sync with my storage heaters / immersion cylinder and would explain the red usage light
I have literally just switched from SEB on 09.08.23
I understand there can be switchover problems, but this is going to waste me money just for using my hot water. Do you think its a) an IHD fault or b) someone at Ovo has not put me on the correct Economy 10 hours?
If I am right, who/how do I contact at Ovo to get this looked at asap? I dont want to be racking up an excess bill, then having to fight to get money back through no fault of my own. I would prefer a contact other than general customer services as my experience with SEB was truly horrific in that regard (waiting up to an hour to get answered, then speaking to pretty clueless staff).
Would really appreciate some help….thank you in advance