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Had a payg smart meter installed today , I have been on the online chat twice to try and sort out how to top it up ,downloaded the app as instructed but it only allows me to pay gas bill , panicking a bit now as there is only £9 credit on the meter its Friday night and despite my best efforts it has nor been resolved .No card has been supplied either .I have to use a nebuliser daily for copd and am anxious that I will have no electricity . Can anyone advise me please ? 

  Hi can anyone identify what kind of meter is this? Ovo on the phone is insisting that it's a RTS meter... But they don't seem to know any details... They seem to want to change every meter to a smart meter.   I asked my landlord earlier in the year and they think this is not a RTS meter and thus should not be affected. It would be much appreciated if someone who actually recognizes this thing can give me some clarity.

My gas smart meter display has always shown how many days I have left in gas after I top up, and obviously goes down, however it's just changed from this to the amount going up like it's now billing me, iv just topped up and it's the same, the credit isn't on my smart meter, and bill is still increasing, anyone else had this? Any suggestions? 

Smart meter might be doing an update, the IHD has changed from, showing some stuff, to saying waiting, is that due to an update of some type being in process ? Power also went off for a few seconds at the same time as this new message appeared, coincidence, or expected behaviour ?Smart meter was recently installed, so assume it might be doing some kind of update after a few weeks.

Up until the recent update of the Charge Anytime (CA) app (Jun 25 v 2.1.16) I've always been able to day charge my ev using solar energy from my panels and CA displays solar charging. Now it seems that CA won't recognise solar charging only and insists on adding/topping up with Boost function from the grid, delivered at the full day rate. The only thing that has changed is the app update for CA - any suggestions?

I’ve just had a call from a 3rd party (I didn’t catch there name) asking if they could arrange to come look at my pay as you go meter as OVO had requested this. I asked why and they said an issue had flagged that they wanted looking at. I explained that it was working fine and asked what issue had flagged. She said she did not have this information and asked if I would agree to a visit. She said the planning team would ring me with possible dates. Is this a legit call? I’m not sure why it would be a scam but shouldn’t OVO have told me if there is an issue? Has anyone else had this call?

Hi - I am thinking of switching to OvO to benefit from the charging of my Tesla, I just wanted to ask, does the OVO charge anytime need access to my Tesla account. If this is the case, then this is a big data flaw/privacy concern.   I ask this as I wonder how the app knows the car is being charged at a given time? Thank you.

I’m currently benefitting from Charge Anytime tarrifs on my Renault Zoe natively supported by the Renault-provided BP charger.I’m thinking of changing my car soon to one not listed as compatible by Ovo. Will I have to replace the charger with a ‘smart’ one, like the Ohme ePod, to continue using Charge Anytime?  

How do you claim your free Papa John pizza. I missed the codes last week so set a reminder to check again today and successfully got my code in a email from Ovo.I then went to Papa John’s web site and ordered a small pizza for collection this evening.  But, when you enter the code the checkout box disappears.  It only seems to stay available if you order something additional which of course you have to pay for.How then do I claim my free pizza?   I’m not registered on their (Papa John’s) web site nor have I got their app.  I don’t particularly want to because no doubt they’ll want excessive personal details that they don’t really need but could sell like others do just for some food e.g. Greggs or Costa.I’ve also just popped into my local branch of Papa John’s to see if they received the order but they said they have no access to the computer system and when I showed them me ordering it again on my phone, up to the disappearance of the checkout box, they said they couldn’t help me. Can

I have read about Smartmeter to Comms hub flying leads recently that resolve possible signal issues.Is Kaifa the only Smartmeter that you fit these flying lead to and does OVO supply both for new Northern UK installations ?

Hello,My partner has resided at their address for numerous years and has always paid their utility bills via their own bank account. Despite this, the account was set up under my partner’s ex’s name, and my partner was supposed to be listed as a ‘joint holder’. My partner’s ex moved out years ago and was domestically abusive to my partner, meaning there is no contact. We still receive e-mails and letters in their name. My partner has tried to contact OVO to have this corrected but was refused. We are worried about this as his account is usually in credit, and we may be moving house soon in the future. If OVO are refusing to change this, what can we do? Thank you,Nini

Anytime App wouldn't find my EV tonight but did yesterday.The Ohme and OVO instruction emails say slightly different things.Does the ovo Anytime App need the ohme app and account to find my ev?

why do you not give mercedes drivers free miles? only some drivers? 

I have now completed, as per the email, to move from the Ohme set up to OVO charge anytime.I have two compatible EV’s, both Audi.I have linked both up to the app okay.I have charged both cars this weekend, but only one is showing on the savings tab and only one has updated.I reconnected the EV that the savings weren’t showing by removing the EV then adding it. I then got a different account number?I am sure that EV will be showing in the savings tab when I charge that one but the other one won’tHow can I be sure both EVs are charging at the 7p?? 

I have just looked at our usage and don’t understand how over 30kwh is used a day when no one is in the property and over 40 when we are home, with no hearing on? How can I check what’s going on? 

I have an OVO online account and I would like to set one up for my Mum who is with OVO as well

Trying to find out if OVO can install a CT meter for the above connection for a very large home.  Seems like it is not clear if it is currently supported or not.

Hi there,  I have installed my first Easee One charger at my home this week, and successfully linked both my BMW i3 and i4 to the charge anytime app with Kaluza. For some reason my BMW i4 isn’t updating on the app and shows that it was last updated on Monday. I have charged the car a few times since then.The charge anytime app is also saying the car is currently charging, the car is not plugged in and the car is with me on my commute. I also cannot see the i4 in the savings tab. The i3 seems to be absolutely fine however, and I can also see it in the savings section of the app. Is there a reason why this isn’t updating, and have I still been using my charge anytime tariff to charge the car? 

Why do you need to send someone around to read a smart meter ?

I had the guy come today to fit my smart meter for electric but should of also replaced gas meter, should of been a dual appointment, phoned ovo not much used was told to Wait for another engineer to come and sort gas meter, no one appeared, only have £6 left in old gas meter and can’t top up as old card won’t work, has any one else had this problem?

The beta list includes Kia Niro from 2019 on.Does that include the 2022 Niro EV?Kia changed the name when it rebranded the Niro in 2022. 

I am trying to understand my bill from this old Imperial meter and I don’t think it is reading in 100s as the conversion used by company is 2.83. The meter is a 6 digit meter and 1 revolution is 1.11 ft3. The current reading is 840956 but company is taking it as 84095600. The problem is that even in summers (August 24)I am getting 38,000 kWh of bill (92,000 kWh in Jan 25) - 1400 sqm commercial building - instantaneous gas Domestic water heaters and 10 years old 2 condensing boilers (110 kW each). Can any one comment on it ? 

Hi, got rts meter replaced by smart meter yesterday and process went smoothly. I think it is connected through mobile phone signal?When I phoned to arrange the appointment I was asked to choose which tariff I wanted to go on and chose Econ 9.  I was told everything would go on off peak rates at the econ 9 times. However the engineer explained I will still be on the same (expensive) tariff I’ve been on because the off peak will only applh to the storage heaters.I knew that the set up here was that only the storage heaters worked on off peak and the immersion heater or anything else did not.  I just assumed that when the smart meter was connected that would chanage.  The engineer said I would need to get an electrician to connect up the different boxes, he was sorry that he wasnt allowed to do that.  I’m a bit miffed that I got excited about immersion, cooker, shower etc were going to be available on off peak and now they won’t.  I’m in a private let and will see if my landlord will pay

I’m having issues with my electricity costing much much more (more than double) since switching from RTS complex (3phase) meter, thtc control set up to a five port smart meter (economy 10) Folk on other forums are mentioning that a seven port meter is what is needed for this set up to maintain full functionality. But OVO don’t seem to offer a seven port meter? Or do they and I’ve just not figured it out yet? 

Why has my smart meter stopped sending information to Ovo, it has now been a week ?what should I do?