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Jazdeep
Rank 1
Jazdeep
Rank 1
February 29, 2024
Solved

Charge Anytime Issues - BMW i4 M50

  • February 29, 2024
  • 17 replies
  • 516 views

Hi there, 

 

I have installed my first Easee One charger at my home this week, and successfully linked both my BMW i3 and i4 to the charge anytime app with Kaluza.

 

For some reason my BMW i4 isn’t updating on the app and shows that it was last updated on Monday. I have charged the car a few times since then.

The charge anytime app is also saying the car is currently charging, the car is not plugged in and the car is with me on my commute. I also cannot see the i4 in the savings tab.

 

The i3 seems to be absolutely fine however, and I can also see it in the savings section of the app.

 

Is there a reason why this isn’t updating, and have I still been using my charge anytime tariff to charge the car?

 

Best answer by Jazdeep

Updated on 03/03/26 by Abby_OVO

Hi all, 

 

Issue is now resolved, I re-paired my car with the Charge Anytime app via Kaluza this weekend.

Touch wood it seems to be fine now.

 

Email I received today from support for everyones reference:

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Jazdeep, 

Thanks for getting in touch.

 

I'm sorry to hear Charge Anytime isn't working as it should for you right now.

There are high chances the link between Charge Anytime app and EV app is broken as its not recognised car plugged in. 

Can you please delete the car from the Charge Anytime app and re-add the car to check if this fixes the issue.

If the issue continues, please let us know along with a screenshot of the Charge Anytime app when the car is plugged, and we can investigate the issue.

 

Thanks,

 

Anish

Zero Carbon Living Support Expert

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

​​​​P.S @Blastoise186 Charizard uses flamethrower to torch the battle field and then Seismic toss to win the battle! ;)

Our Charge Anytime can help with any questions or issues via email at ovocharge@ovo.com, and list of Charge Anytime FAQ’s can be found here. Useful information relating to switching between cars on Charge Anytime can be found in this previous Forum topic:

 

 

17 replies

Blastoise186
Super User
Blastoise186Super User
Super User
February 29, 2024

Howdy @Jazdeep !

I think the Charge Anytime team will need to dig the logs for this one. Sorry to be a pain, but could you email them on ovocharge@ovo.com please? This exact link will help you set that email up a bit more easily.

Thanks!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Jazdeep
    Rank 1
    JazdeepAuthor
    Rank 1
    February 29, 2024

    Thank you @Blastoise186, I've just sent that email on to ovocharge@ovo.com.
    I will share any feedback I get in the forum/topic.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    March 1, 2024

    Yes if you could feed back when you get a response @Jazdeep, that would be really helpful 🙂

     

    I’ve added an EV owner badge to your account so that other EV owners can recognise you more easily. 

     

    If you don’t get a response from the team within a few days please let me know and i’ll give them a nudge. 

    Renewable Energy? Big Fan.
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 2, 2024

    You should also never bring a Charizard to the House of Blastoise…

    Blastoise used Hydro Cannon! It’s Super Effective!

    XD

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Jazdeep
      Rank 1
      JazdeepAuthorSolved
      Rank 1
      March 4, 2024

      Updated on 03/03/26 by Abby_OVO

      Hi all, 

       

      Issue is now resolved, I re-paired my car with the Charge Anytime app via Kaluza this weekend.

      Touch wood it seems to be fine now.

       

      Email I received today from support for everyones reference:

      --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      Hi Jazdeep, 

      Thanks for getting in touch.

       

      I'm sorry to hear Charge Anytime isn't working as it should for you right now.

      There are high chances the link between Charge Anytime app and EV app is broken as its not recognised car plugged in. 

      Can you please delete the car from the Charge Anytime app and re-add the car to check if this fixes the issue.

      If the issue continues, please let us know along with a screenshot of the Charge Anytime app when the car is plugged, and we can investigate the issue.

       

      Thanks,

       

      Anish

      Zero Carbon Living Support Expert

      ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      ​​​​P.S @Blastoise186 Charizard uses flamethrower to torch the battle field and then Seismic toss to win the battle! ;)

      Our Charge Anytime can help with any questions or issues via email at ovocharge@ovo.com, and list of Charge Anytime FAQ’s can be found here. Useful information relating to switching between cars on Charge Anytime can be found in this previous Forum topic:

       

       

        Firedog
        Super User
        FiredogSuper User
        Super User
        March 4, 2024

        … Living Support Expert

         

        … as opposed to the zombie bots others have to deal with?

        Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
          M
          Newcomer
          markingram
          Newcomer
          March 29, 2024

          My BMWi4 edrive40 suddenly stopped communicating with my charge anytime app yesterday and I’ve been unable to smart charge since. No issues with the BMW app or remote access. Have tried deleting the car from the charge anytime app and reconnecting the car to the app but now the charge anytime app will not accept my BMWid and password and won’t find or connect to my car at all. 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          March 29, 2024

          Howdy @markingram ,

          Usually, the Charge Anytime team can get you back on the road. Can you let them know via ovocharge@ovo.com please?

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          M
          Newcomer
          markingram
          Newcomer
          March 29, 2024

          I have emailed them but I think they won't be able to respond for several days over the bank holiday. I was hoping to find out whether there is any fix that I could try to get me up and running before them

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          March 29, 2024

          Not really I’m afraid - it sounds like you’ve already done them

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Show more replies
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