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Gas smart meter couldn't be fitted and now I can't top up

  • June 18, 2025
  • 1 reply
  • 67 views
H
Carbon Cutter*****

I had the guy come today to fit my smart meter for electric but should of also replaced gas meter, should of been a dual appointment, phoned ovo not much used was told to Wait for another engineer to come and sort gas meter, no one appeared, only have £6 left in old gas meter and can’t top up as old card won’t work, has any one else had this problem?

Best answer by Ben_OVO

Thanks for your post ​@Hallokath and sorry to hear what’s happened here.

 

Just to let you know I’ve moved this post under the Pay As You Go section of the Forum. Is the card not working the reason for you needing the smart meter exchange, as in the gas meter is broken? It may just be the card that’s broken, and you need a new one. If the meter itself is broken then we need to exchange it ASAP. If you run out of credit, then we’d come out on the same day as an emergency to change the meter.

 

Please get in touch with our PAYG Support Team as soon as you can, and they’ll let you know what we can do for you. They’ll be able to either send you a new card if necessary, and/or look into another appointment. They’ll also be able to see the job report from the engineer to find out what went wrong with the previous appointment. - I hope you get this sorted soon 🤞.

 

 

1 reply

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • Answer
  • June 19, 2025

Thanks for your post ​@Hallokath and sorry to hear what’s happened here.

 

Just to let you know I’ve moved this post under the Pay As You Go section of the Forum. Is the card not working the reason for you needing the smart meter exchange, as in the gas meter is broken? It may just be the card that’s broken, and you need a new one. If the meter itself is broken then we need to exchange it ASAP. If you run out of credit, then we’d come out on the same day as an emergency to change the meter.

 

Please get in touch with our PAYG Support Team as soon as you can, and they’ll let you know what we can do for you. They’ll be able to either send you a new card if necessary, and/or look into another appointment. They’ll also be able to see the job report from the engineer to find out what went wrong with the previous appointment. - I hope you get this sorted soon 🤞.

 

 

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