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Changing name of account holder - no contact with ex-partner

  • June 20, 2025
  • 2 replies
  • 163 views
N
New Member*

Hello,

My partner has resided at their address for numerous years and has always paid their utility bills via their own bank account. Despite this, the account was set up under my partner’s ex’s name, and my partner was supposed to be listed as a ‘joint holder’. 

My partner’s ex moved out years ago and was domestically abusive to my partner, meaning there is no contact. We still receive e-mails and letters in their name. My partner has tried to contact OVO to have this corrected but was refused. 

We are worried about this as his account is usually in credit, and we may be moving house soon in the future. If OVO are refusing to change this, what can we do? 

Thank you,

Nini

Best answer by Abby_OVO

Hey ​@niniad 

 

The best thing to do here would be for your partner to get in touch with the Support Team about this. We don’t have access to accounts here at the Forum, and if your partner has never been named on the account, he will have to set a new one up with the Support Team.

 

As we can’t confirm the details, we can only recommend that they contact the team to check those details first and they’ll be able to suggest the best plan of action based on that. I’ve linked below to a couple of topics which may also be helpful:

 

 

Let us know how you get on.

2 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • June 21, 2025

Good afternoon ​@niniad ,

Firstly, please accept our apologies for the delayed response. The OVO Forum is mostly powered by volunteers such as myself and sometimes we get a little tied up elsewhere. It looks like we missed this thread, so we apologise for that.

This sounds like a complex scenario, so I’m going to need to get some more eyes on this. Please bear with me as I consult the Forum Moderators.

As soon as I have some advice for you, I’ll let you know in this thread.

Thanks for understanding

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Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • Answer
  • June 23, 2025

Hey ​@niniad 

 

The best thing to do here would be for your partner to get in touch with the Support Team about this. We don’t have access to accounts here at the Forum, and if your partner has never been named on the account, he will have to set a new one up with the Support Team.

 

As we can’t confirm the details, we can only recommend that they contact the team to check those details first and they’ll be able to suggest the best plan of action based on that. I’ve linked below to a couple of topics which may also be helpful:

 

 

Let us know how you get on.

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