I have just looked at our usage and don’t understand how over 30kwh is used a day when no one is in the property and over 40 when we are home, with no hearing on? How can I check what’s going on?
Answer
My property is using over 30kwh per day with no heating on (Air Source Heat Pump) when no one is home - how can I check what's using the energy?
Best answer by Ben_OVO
Updated on 03/07/25 by Abby_OVO
Hi
Thanks for the screenshot, and for the further info. If you’re seeing just monthly reading schedules then the Usage data in between readings won’t be wholly accurate. We recommend switching your reading schedule to daily or half-hourly (half-hourly is best as gives you the best usage visibility).
Those look suspiciously like estimated figures. Smart usage data amounts will normally be formatted as links (e.g. in green and underlined) with the link redirecting to the half-hourly data page for the day concerned.
From the menu on the page you’re showing, select Meter readings > View reading history. On the Electricity reading history page, deselect Hide estimates. You should now be able to see whether the smart meter is indeed sending in daily readings.
Your latest bill will tell you whether it’s based on estimated or ‘smart meter’ readings.
Please follow the guide below to update your reading schedule via your online account or app and select half-hourly unless there’s a specific reason you’d prefer daily. If you then give it 48 hours or so, you’ll see the reads coming through each day, and you’ll then have a clearer idea of your usage. The ‘Usage’ pages of your online account and app will also then become a lot more detailed, giving you a half-hourly breakdown. This will enable you to see if your usage is spiking at particular times of the day.
Let us know how you get on, it’ll be interesting to see what the accurate usage data looks like in comparison to the current estimated.
- Plan Zero Hero
I have just looked at our usage and don’t understand how over 30kwh is used a day …
That sounds pretty frightening, so the first question is do you have a smart meter? Is it sending half-hourly usage data as well as meter readings? If you look at the reading history page, do you see actual or estimated figures? On your Plan page, is the Future Annual Consumption figure anything like your actual consumption for the past twelve months?
Unusually high numbers like this normally arise from unrealistic estimates made by the system, or from power-hungry equipment left on by accident. If you can see half-hourly usage data, they will often give clues to what’s going on.
+5- Plan Zero Hero
If you have half hour readings on your account from a smart meter, this can give you a guide on what is using power by looking at how much is being used and when during a day
Aside from the ASHP (although that might still provide heating for hot water), there could be any number of appliances or circuits drawing power but if you are looking at an accurate power draw of 30kwh per day, there will be something significant causing that.
Note that if you don’t have regular readings sent either via a smart meter or manually, your usage would be estimated - if you haven’t already done so, check the readings on you meters to see that they agree with your account.
Thank you for your replies
We have a smart meter. Readings seem to be just daily?
Actual readings not estimates.
Future annual
Future estimate is on this level?
I don’t know how else to check or maybe contact OVO as moved to them in Oct 24 but was high before moving.
If this was me I would watch the meter. It probably has a red flashing light that flashes faster as you use more power. Then if it was unclear what was going on I would switch stuff off until the power use dropped. This approach works if you have a continuous power drain.
If its a short time high power drain I would expect something to be getting hot since using a lot of power in a short space of time must produce substantial amount of heat.
Good luck
Bruce
- Plan Zero Hero
I have just looked at our usage and don’t understand how over 30kwh is used a day ...
Hi
Could I take a step back and ask just where you are looking and seeiing this figure of over 30 kWh?
On the meter itself?
On the IHD?
On your online Account in a browser?
On the OVO app?
Somewhere else?
Hi
I’m sorry to hear what’s happening here and we’ll do our best to get to the bottom of it. If you could kindly answer
- Plan Zero Hero
Those look suspiciously like estimated figures. Smart usage data amounts will normally be formatted as links (e.g. in green and underlined) with the link redirecting to the half-hourly data page for the day concerned.
From the menu on the page you’re showing, select Meter readings > View reading history. On the Electricity reading history page, deselect Hide estimates. You should now be able to see whether the smart meter is indeed sending in daily readings.
Your latest bill will tell you whether it’s based on estimated or ‘smart meter’ readings.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Updated on 03/07/25 by Abby_OVO
Hi
Thanks for the screenshot, and for the further info. If you’re seeing just monthly reading schedules then the Usage data in between readings won’t be wholly accurate. We recommend switching your reading schedule to daily or half-hourly (half-hourly is best as gives you the best usage visibility).
Those look suspiciously like estimated figures. Smart usage data amounts will normally be formatted as links (e.g. in green and underlined) with the link redirecting to the half-hourly data page for the day concerned.
From the menu on the page you’re showing, select Meter readings > View reading history. On the Electricity reading history page, deselect Hide estimates. You should now be able to see whether the smart meter is indeed sending in daily readings.
Your latest bill will tell you whether it’s based on estimated or ‘smart meter’ readings.
Please follow the guide below to update your reading schedule via your online account or app and select half-hourly unless there’s a specific reason you’d prefer daily. If you then give it 48 hours or so, you’ll see the reads coming through each day, and you’ll then have a clearer idea of your usage. The ‘Usage’ pages of your online account and app will also then become a lot more detailed, giving you a half-hourly breakdown. This will enable you to see if your usage is spiking at particular times of the day.
Let us know how you get on, it’ll be interesting to see what the accurate usage data looks like in comparison to the current estimated.
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- Plan Zero Hero
Smart usage data amounts will normally be formatted as links (e.g. in green and underlined) with the link redirecting to the half-hourly data page for the day concerned.
Just that note that it’s not like that in the app, mine are all black with no links.
(They are green with links in the online account).
If you go to the ‘Day’ view then what do you see there?
This is mine from yesterday which as you can see shows the half-hourly smart metering:
- Plan Zero Hero
Just that note that it’s not like that in the app, mine are all black with no links.
(They are green with links in the online account).
Look at
- Plan Zero Hero
Ah yes, I was just looking at the top and the phone icons (and making a wrong assumption).
I said, Hey - Watts going on.
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