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awills61
Rank 7
April 14, 2026
Solved

Can't switch to OVO due to de-energised meter

  • April 14, 2026
  • 11 replies
  • 184 views

When I switched to a smart meter due to the RTS switch off my supplier was OVO and I was told that everything would sort itself out in 6 weeks. In the meantime I decided to switch supplier and chose Ecotricty. When I was talking to them about this (July 2025) they said that I had two meters registered to me my new smart one and one that must have been the old rts meter. They took on my supply for the smart meter and everything has been fine and I assumed that the other meter still being registered to me was part of the 6 weeks needed to sort everything out.

 

Fast forward to now and I’ve been looking at electricity prices due to the Iran issue and noticed that OVO never appeared in any results so I went to their website and entered my details and got this.

 

So I still have my old rts meter registered to me and this would apparently prevent me switching to OVO. I asked Ecotricity about this and they told me the meter still shows as deenergised and OVO is the supplier attached to that meter.

So what is the quickest way to get this fixed considering this should have been done during the rts change?

 

Best answer by Ben_OVO

Some customers with RTS setups will move from two meters / supplies to one meter / supply. When this happens, the removed supply will be listed on the National Database as ‘de-energised’,

 

If a customer who has a live supply, and a de-energised supply attempts to switch to OVO, they may see the error message ​@awills61 has pasted above:

 

 

If you’ve tried to switch to OVO online and see this message, please contact our Support Team, and request that they switch you over manually. Full switching info can be found here:

 

 

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Ben_OVO
Community Manager
Ben_OVOSolved
Community Manager
April 23, 2026

Some customers with RTS setups will move from two meters / supplies to one meter / supply. When this happens, the removed supply will be listed on the National Database as ‘de-energised’,

 

If a customer who has a live supply, and a de-energised supply attempts to switch to OVO, they may see the error message ​@awills61 has pasted above:

 

 

If you’ve tried to switch to OVO online and see this message, please contact our Support Team, and request that they switch you over manually. Full switching info can be found here:

 

 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd