Rank 1

Solved

How do I add someone to my OVO account?

Forum|Forum|9 years ago
May 29, 2017
19 replies
12917 views

How do I add someone to my account so that they can speak to OVO too?

Best answer by Tim_OVO

Updated on 15/08/25 by Abby_OVO

Great question to ask about how to add a second name to your account. This depends on whether the person is financially reliable or not.

If you’d like to have someone else speak on your behalf or complete certain actions, we’d require the account holder to be present at the same time as any non-account holder, so they can give permission for us to speak to the non-account holder, or add them as a secondary account holder.

They can be added for future, but the level of authority they have will be pre-agreed during the above, initial conversation with the Support Team.

It’s a slightly different process if the person you want to add will be sharing full responsibility for the account and needs to be named on your statements. In this case you’d need to give the team a call when you’re both at home so we can verbally confirm you’re both happy to make this change.

There’s more info on this and other actions you can take on your online account here. Don’t forget to download the OVO app for Android or iOS.

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Tim_OVOSolved

OVO Forum Legend

Updated on 15/08/25 by Abby_OVO

Great question to ask about how to add a second name to your account. This depends on whether the person is financially reliable or not.

If you’d like to have someone else speak on your behalf or complete certain actions, we’d require the account holder to be present at the same time as any non-account holder, so they can give permission for us to speak to the non-account holder, or add them as a secondary account holder.

They can be added for future, but the level of authority they have will be pre-agreed during the above, initial conversation with the Support Team.

It’s a slightly different process if the person you want to add will be sharing full responsibility for the account and needs to be named on your statements. In this case you’d need to give the team a call when you’re both at home so we can verbally confirm you’re both happy to make this change.

There’s more info on this and other actions you can take on your online account here. Don’t forget to download the OVO app for Android or iOS.

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

Nancy_OVO

Retired Moderator

Hey @ryanjenson90 - you can add as many additional contacts as you need.

Your guiding light(bulb)

H

Holly.g

Newcomer

I want to add someone onto the bill as we share a flat and use our joint bank account to pay. Can someone please put step by step instructions on how to do this. As the link above doesn’t work.

H

Holly.g

Newcomer

want to add someone onto the bill as we share a flat and use our joint bank account to pay. Can someone please put step by step instructions on how to do this. I know it’s already been answered on previous questions but the answers were so confusing.

Amy_OVO

Retired Moderator

Hey @Holly.g,

You'll need to make the person you'd like to add on, a financially liable account holder.

How do I add someone to my account so that they can speak to OVO too?
Hi @CC1

Just to summarise: to add a non financially liable person to the account, just call up, email (from the registered address) or pass the needed security checks via a forum PM with the details of the person you want added. To add a financially liable contact, do the same. We'll then need to get permission from the person added to make them financially liable.
Just to add, I've moved this topic to the 'All About OVO' forum, tweaked the title and added some tags, thereby (hopefully) making it easier for other users to spot.
Thanks,Tim

I've made the steps you need to follow bold.

Hope this helps!

OVO-Joyed to help!

H

Holly.g

Newcomer

whats the email?

Amy_OVO

Retired Moderator

You'll need to call in, @Holly.g, as mentioned above, the contact will need to be liable to be listed on a statement.

We need verbal consent from both parties. You'll need to ring up giving verbal permission to add a financially liable contact, the new contact will need to accept liability at the same time. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.

I hope this clears things up ☺️

OVO-Joyed to help!

H

Holly.g

Newcomer

Okay, it says email so thought you could email them to do it.

H

hjuk

Newcomer

Cant see anything about adding a person at https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/statements/can-i-add-someone-to-my-account.html