How do I add someone to my account so that they can speak to OVO too?
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How do I add someone to my OVO account?
Best answer by Tim_OVO
Updated on 21/11/24 by Emmanuelle_OVO:
We’ve changed our process for gaining implied consent (discussing an account on behalf of an account holder)
To make sure we’re keeping our customers’ data as safe and secure as possible we’ve made some changes to how non-account holders can get in touch.
Historically, if a non-account holder was able to answer enough questions about the account, there were certain things that could be discussed or actions taken under 'Implied consent'. This is no longer the case.
We’re now asking the account holder to be present at the same time as a non-account holder gets in touch, so they can give permission for us to speak to the non-account holder, or add them as a secondary account holder.
Great question to ask about how to add a second name to your account.
If you’re just looking to add a second contact who can discuss details of the account but not make changes you can do this via webchat (via the Help Centre). We’ll check the details and add these to your account so in future they can call us to discuss things. However as they won’t be financially responsible they can’t make any changes with your permission.
It’s a slightly different process if the person you want to add will be sharing full responsibility for the account and needs to be named on your statements. In this case you’d need to give the team a call when you’re both at home so we can verbally confirm you’re both happy to make this change. You can reach the team on 0330 303 5063. We’re open Monday - Friday 8am-6pm.
There’s more info on this and other actions you can take on your online account here. Don’t forget to download the OVO app for Android or iOS
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Updated on 21/11/24 by Emmanuelle_OVO:
We’ve changed our process for gaining implied consent (discussing an account on behalf of an account holder)
To make sure we’re keeping our customers’ data as safe and secure as possible we’ve made some changes to how non-account holders can get in touch.
Historically, if a non-account holder was able to answer enough questions about the account, there were certain things that could be discussed or actions taken under 'Implied consent'. This is no longer the case.
We’re now asking the account holder to be present at the same time as a non-account holder gets in touch, so they can give permission for us to speak to the non-account holder, or add them as a secondary account holder.
Great question to ask about how to add a second name to your account.
If you’re just looking to add a second contact who can discuss details of the account but not make changes you can do this via webchat (via the Help Centre). We’ll check the details and add these to your account so in future they can call us to discuss things. However as they won’t be financially responsible they can’t make any changes with your permission.
It’s a slightly different process if the person you want to add will be sharing full responsibility for the account and needs to be named on your statements. In this case you’d need to give the team a call when you’re both at home so we can verbally confirm you’re both happy to make this change. You can reach the team on 0330 303 5063. We’re open Monday - Friday 8am-6pm.
There’s more info on this and other actions you can take on your online account here. Don’t forget to download the OVO app for Android or iOS
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
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1 person likes this
I want to add someone onto the bill as we share a flat and use our joint bank account to pay. Can someone please put step by step instructions on how to do this. As the link above doesn’t work.
want to add someone onto the bill as we share a flat and use our joint bank account to pay. Can someone please put step by step instructions on how to do this. I know it’s already been answered on previous questions but the answers were so confusing.
Hey @Holly.g ,
You'll need to make the person you'd like to add on, a financially liable account holder.
I've made the steps you need to follow bold.
Hope this helps!
You'll need to make the person you'd like to add on, a financially liable account holder.
HiHow do I add someone to my account so that they can speak to OVO too? CC1 wrote:@CC1
Just to summarise: to add a non financially liable person to the account, just call up, email (from the registered address) or pass the needed security checks via a forum PM with the details of the person you want added. To add a financially liable contact, do the same. We'll then need to get permission from the person added to make them financially liable.
Just to add, I've moved this topic to the 'All About OVO' forum, tweaked the title and added some tags, thereby (hopefully) making it easier for other users to spot.
Thanks,Tim
I've made the steps you need to follow bold.
Hope this helps!
You'll need to call in, @Holly.g , as mentioned above, the contact will need to be liable to be listed on a statement.
We need verbal consent from both parties. You'll need to ring up giving verbal permission to add a financially liable contact, the new contact will need to accept liability at the same time. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.
I hope this clears things up ☺️
We need verbal consent from both parties. You'll need to ring up giving verbal permission to add a financially liable contact, the new contact will need to accept liability at the same time. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.
I hope this clears things up ☺️
Cant see anything about adding a person at https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/statements/can-i-add-someone-to-my-account.html
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+2- Carbon Catcher***
- 982 replies
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Hi, I want to add my wife's name and details to the account so that she can discuss any issues regarding the account if required.
How do I do this?
+5- Plan Zero Hero
- 2729 replies
Hi
In order to discuss billing they’d need to be added as a financially liable contact, in order to do so you’ll need to contact Support on 0330 303 5063 with your wife.
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+2- Plan Zero Hero
- 2561 replies
Welcome to the customer forum, i am just a customer like you.
Add someone to your account
You can add another person to your account via online chat or calling OVO. You will need to provide their full name, date of birth and contact details. This allows them to contact OVO and discuss most aspects of the account.
Add someone to your bills
To add another person’s name to your bills, they’ll need to be made ‘Financially Liable’ on the account. For this, OVO need verbal confirmation from both people - so make sure they’re with you when you call OVO.
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+1- Plan Zero Hero
- 7966 replies
Hi
This can indeed be done. But it must be done over the phone as OVO requires verbal consent from both the active account holder and the person you wish to add. Please give the team a call on 0330 303 5063 and they can set this up.
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