I have been trying to setup my OVO account. I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:
Your password reset link is invalid or expired.
So, I click the link to Request another password reset
And we go around again. I’m sick of it.
How can something so simple be so rubbish.
Since the SSE → OVO change happened, not a single thing has gone smoothly.
Why can't I setup my OVO Account?
Best answer by Chris'd off
Updated on 04/02/25 by Abby_OVO
Got issues registering or resetting a password for your OVO app or online account? We’ve made a recent change that might help:
OVO customers should ideally complete these steps in the web portal (online account) first. Once complete, these details will be copied over and available for use in the OVO App.
- Request a password reset from the online account login page.
- Select the option at the bottom of the reset email "open this email in your browser"
This should then allow you to follow the steps as prompted and login into your account.
![](https://uploads-eu-west-1.insided.com/ovo-en/attachment/e26968ed-f5c6-4b8b-bd66-d885bcf49475.png)
Please note: This has been extensively tested and in the vast majority of cases will resolve the issue. However, there are still some issues with users of any Microsoft email domains such as Hotmail, Live, Outlook, Microsoft. We are working on the resolution for these customers and will update once a fix is made available.
There may still be issues for other customers with different email domains but these could be related to something else. See the advice below for some ideas to try, and let us know in the comments below if you still have an issue resetting your password. Alternatively our Support team may be able to advise with this.
SOLVED
When you get an email with a link to click to set/change your password - ignore it. Just below that, there is another link, which is supposed to be used to “Get a new Link” if the email is more than 6 hours old. Click this instead and Hey Presto. I felt like I was being messed with, but I think it’s just incompetence.
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